Vink is an interactive online service from the Russian provider Rostelecom, which allows you to watch films, TV series, TV channels, broadcast sporting events, and listen to audiobooks. The service started operating relatively recently, and many users have encountered a problem where Wink does not work on TVs and mobile devices. Next, we will look at the main causes of problems in Wink and how to fix errors.
Directions
Wink does not work on Samsung TV
IngredientsDirections
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Often, applications for Smart TV and the TV operating system are a symbiosis of a hedgehog and a snake. In other words, barbed wire. The problems are related not only and not so much to the crooked hands of the developers, but to the constant updates of the OS itself on the TV. Today we have collected a real anthology of problems with the Wink application on Samsung Smart TVs
Bluetooth connection - the cause of stuttering in headphones
Most often, errors with sound lag occur due to poor-quality wireless Bluetooth communication between the headphones or between them and the communication source, that is, a phone, laptop, TV set-top box or other device.
Distance
When using a headset, it is worth considering that Bluetooth is a “short-range” connection. The Bluetooth 5 standard implies a maximum distance from the transmitter to the receiver of 10 meters. And then only in direct visibility space. In an apartment setting, this may mean that for quality reception you do not have to leave the room. Otherwise, even in the next room, the sound may begin to stutter and be interrupted.
Partitions
The second reason smoothly follows from the first reason - the presence of partitions between different Bluetooth connection modules. It can be not only a thick wall or door. For example, the phone is in a hard case or a tight pocket, bag, suitcase. Any dense material means that the music in the headphones may begin to lag behind the video.
Interference
Another factor that prevents wireless headphones from working correctly is interference due to electromagnetic radiation from other household appliances in the house. A nearby TV, microwave, router or smart home system creates interference and worsens reception.
Street
The operation of a transmitter-receiver pair is based on sending and receiving a data packet via wireless signals. Reflecting these signals from the walls minimizes losses, since they also get from one gadget to another. While on the street it is necessary to more accurately target the signal beam from the same smartphone to the headphones. Therefore, the sound quality indoors will be better than outdoors.
Calm, just calm
Wink technical support responds quite quickly to all kinds of hardware-related incidents. But not everything is so simple - you often have to work with third-party vendors who are not very willing to drop everything and start helping the developers of some applications for their TVs. We have the main article about Wink here. There you can also see the list of supported devices (including those on the Tizen platform). You need to keep in mind that Samsung releases software updates only for TVs no older than three years, and this is an alarm bell for owners of old TVs
The problem may be not only in the application, but also in an unstable Internet connection or in the TV hardware. Moreover, the latter is not uncommon. Fortunately, qualified service centers can be easily distinguished from unsightly fly-by-night companies. Good service centers always have almost all spare parts in stock, and their specialists can and are able to carry out complex technical repairs of the matrix, eliminate problems with sound, color rendering and TV power supply. The full list can be viewed here - https://mastersky.kz/desktops/TV-repair-samsung
A way to return the old view of the application from Rostelecom
The transition to a new interface is often perceived painfully by users, and if someone has been using the old interface for a long time, it will be difficult to accustom them to the new one, despite the various useful properties of the updates.
In fact, returning to the old interface from Wink is very easy and is literally a matter of a couple of clicks:
- So, in Wink, go to “My”, and then open the “My Settings” section.
- Among the many options, you will see a button “Return to the old interface“. Click on it and that's it. After reboot you will see the old interface.
It would seem that's it. But no. Some users may not see the option to return to the old interface in the settings. This may be because you are on one of the new plans, for example:
- Transformer;
- Maximum;
- Premium
Unfortunately, on these tariff plans it will not be possible to return to the familiar old interface of the Wink application from Rostelecom. And then you will have to learn a new one. By the way, there is nothing wrong with the new interface, and all that remains is to get used to the new design and get acquainted with the useful functions.
The list of tariff plans that do not allow you to switch to the new interface may change over time.
It will not be possible to return to the old look in those TV set-top boxes that were already purchased from an official representative with the new Wink system. In this case, you will have to master the innovation.
Below you can watch a video on how you can return the previous interface to Wink.
"Playback start timeout" error
Many people confuse this error with an application on SmartTV. If you have many devices on a multiscreen, then know: this error applies to the set-top box, and not to the application on the TV. But in order not to jump from article to article, then keep the solution - you need to reset the settings on the console to factory settings
- We go to the main menu through the console remote control ("MENU" button)
- Go to the “Settings” section and look for the “Storage and reset” item
- Select "Factory settings - remove all"
- After the set-top box reboots, you need to re-authorize using the phone number that was linked to your account
Features of the old version of the Wink application from Rostelecom
As mentioned above, any software updates should bring something useful to users that was not present in the old version. Therefore, if you return the old Rostelk interface and remove Wink, you will also lose something.
The following functions will no longer be available to you:
- You will not be able to use interactive television services.
- You won't be able to merge accounts or sync your devices. Wink is precisely the connecting link between different devices.
Does not work
On some “old” TVs, due to the lack of updates from the manufacturer, the service stops working. We wrote at the beginning that Samsung is extremely reluctant to support its older models. Remember what we wrote about at the beginning of the article about updates? This is what it is. What else could it be:
- Log in again through Multiscreen (the “My” section in the application). To prevent the link from being lost when you finish viewing, exit to the main menu of the application. It is also recommended to turn off the TV using the remote control.
- If you live in Moscow, then these are regional restrictions of copyright holders specifically for viewing from the application. Rostelecom really has nothing to do with it - you will have to buy a set-top box if this service is so necessary.
- Your TV is running Orsay OS and you do not have the latest version of the application installed (update)
What are the problems?
Usually the reason for the program to slow down and not function is that it is undergoing technical work to improve the technology. But there are others.
Error during playback
Sometimes it happens that the application was downloaded and installed without problems, but for some reason the videos in it do not play or are slow - an error occurs.
In this case, the program automatically searches for problematic algorithms and reports them in the form of numeric or alphabetic codes. The screen displays the diagnostic result - the sign and number of the existing error. With their help, you can easily determine the cause of the program failure and eliminate it yourself.
On mobile devices, you may receive an error called “The device does not support playing encrypted content.”
If a window with this error appears while viewing any content, it means that the device has been rooted. In order for the application to display movies correctly, Root mode (copy protection that prevents access to content) must be disabled on the device.
If you don't know if your smartphone/tablet is Rooted, install Simply Unroot. It helps to identify it and remove it if necessary.
Error while initializing the application
When the system cannot recognize the software initialization, update or reinstall it. If updating and reinstallation did not help, to solve the problem, enter DNS in the TV receiver settings:
After completing the described manipulations, unplug the TV cord from the outlet for 30 seconds. Then plug it back in, turn on the TV remote control and check the operation of the application.
Blocking an IP Address
Another possible reason for interruptions in Wink operation is blocking of the IP address by the provider. Try changing the wireless access point and connecting a TV receiver to it. This should solve the problem.
If these steps do not help, the problem lies in the Internet provider itself or in the DNS server. To solve the problem, contact the provider by phone specified in the concluded service agreement. If there are no problems on its part, change the DNS server address (instructions are below).
Error in filling out the form
If you make a mistake while filling out a form, don't look for inaccuracies in the sea of data. Your best bet is to reboot your TV device and start connecting Wink from the beginning.
Channels are not shown
When using the Wink platform, you may encounter several problems due to which access to TB channels is completely or partially blocked. The most common reasons and their solutions:
Also check that the date and time settings on the TV receiver are correct. You may need to change your time zone.
Error code 6000000
An error with encoding 6000000 means that there is no connection to the Internet. Check that the cable or network connection is correct. Reboot your router (turn it off and on again).
Unable to synchronize time
Some TV channels in the application are displayed only in Moscow time, and nothing can be done about it. This is due to requests from copyright holders, due to which programs cannot be broadcast in local time. The Wink app has nothing to do with it.
At the moment, the list of such TV channels is as follows:
On set-top boxes these channels are broadcast in local time.
Error 13
In most cases, error code 13 is associated with insufficient funds in the user’s personal account. This happens for two reasons:
Error code 20001
This error occurs for those who use the Wink prefix. It is systemic in nature and can be associated with any malfunctions in its operation. It is impossible to accurately determine the cause without the help of specialists. The most common are the following:
Error 10001
In most cases, error 10001 means that the user has reset the Wi-Fi router configuration settings to factory settings. Log in to your personal account on the official website of Rostelecom (https://lk-rostelecom.ru/) and check all the settings.
Other problems
The problems included in this section can be resolved by restarting the device, reconnecting to another Internet source, or updating the Wink application to the latest version. The following problems are solved using these methods:
Error "Transition to state"
There are only two possible solutions. The first is to delete the Wink app data. This is done through the menu “My - Settings - Reset application data”. After performing this operation, reboot the TV using power (from the outlet). The second is to remove the Wink application from Samsung Apps and install it again
Where can I get my username and password?
The login and password are usually specified in the agreement between the client and the company. If there is no document, look at the device box.
If you don’t have any information on hand, call technical support. Explain the situation to the operator, provide the contract number, full name and passport details. Within 5-10 minutes the operator will provide you with the data.
If for any reason the technical support operator was unable to help you, contact the nearest Rostelecom office. A sales representative will help solve this problem.
