Why don't they show channels on Telecard? Telekarta is a major supplier of satellite TV to Russian citizens. The company has several models of receivers available for use.
Each has an individual configuration for stable operation. But sometimes television still stops working. What to do in such situations? How to fix the problem? This will be discussed in the article below.
Causes and problems
There are several reasons why satellite television broadcasts may have interference or be interrupted.
Let's list it.
- Rainy or windy weather. Natural conditions can degrade signal quality;
- Voltage fluctuations in the power supply network can lead to serious consequences;
- Physical damage to equipment intended for satellite signal transmission;
- Incorrect receiver settings;
The first three reasons are natural and man-made. They are difficult to influence or change in any way. We'll tell you about the fourth point, as well as how to turn on satellite broadcasting if it is turned off.
Important! It is not recommended to disassemble the device yourself, otherwise the warranty will be void.
Why doesn't TV Telecard show?
If there is a “No Signal” message on the Telecard, you need to understand whether the TV is giving this error (which may mean problems connecting to the set-top box/satellite receiver) or an error in the settings of the satellite receiver. If this option does not work, check the receiver settings: perhaps a technical failure has occurred and the receiver needs to be configured again, following the instructions from Telecard.
Many users ask the question: is it worth buying the recommended equipment if you can buy an access card somewhere? It depends on what exactly you want to watch.
How to fix receiver settings?
If the problem is with the satellite signal receiver, it is recommended to try a factory reset.
Receiver
Any receiver is a device with built-in firmware, which from time to time may not work correctly.
In order to correct this situation, it is recommended to open the “Menu” and find the “Factory settings” option.
Next, the owner of the satellite broadcast performs a reset by activating this option. The procedure will take no more than 3-4 minutes. After this, you will need to configure the satellite signal receiver again.
The second option is to update the receiver's firmware to the latest version. Depending on the model, different options are available, but most of the devices support updating via USB drives.
The client goes to the official Telekarta website, finds his model and downloads the distribution kit. After unpacking the archive, it writes the file to a flash drive.
After that, connects it to the receiver. Using the remote control, we find the “Update via USB” option and indicate the path to the media. The operation will take a couple of minutes, after which we try to connect again.
What to do if the Telecard does not work
If, when you press the Menu button on the remote control, a corresponding picture appears on the TV screen, it is possible that there is no access to viewing due to the receiver’s settings being reset . First, the device is rebooted. This is done by unplugging the plug from the socket and applying power after a pause of 5-10 minutes. In this case, the receiver does not need to be turned off using the remote control. In the absence of payment, the user is faced with a situation where the channels are encoded in most of the list of found ones. You can deposit funds into your account in your personal account on the official Telekart website. You must register for the service.
The cable is intact, everything is connected and configured correctly, but the inscription still does not disappear? There is a high probability that the converter is malfunctioning, or the settings on the satellite dish have gone wrong, and to solve such problems it is better to call a qualified specialist.
Telecard Card Problems Check What to Do|problem with the Card Check the Card Telecard|telecard Writes Problems with the Card Check
Call the hotline
If the previous method did not help, then contact us. Phone number: 8 800 100 1047.
Phone numbers to call the call center
Important! When calling, you will need to provide the client's credentials. It is recommended to prepare the agreement and card number.
The subscriber dials a number and communicates with a call center employee. He describes the current problem in detail, and then expects advice from specialists.
In most cases, the call center employee switches the client to the voice menu. Through it, the client communicates his credentials, which were given to him when concluding an agreement with the satellite communication service provider.
First, the robot will ask for the supplier's card number. After successfully completing the authorization procedure, the client will have access to the private part of the voice menu. Using the numeric keypad on your phone, select the option “do not show all or part of the channels.”
Next, the system will ask a few more clarifying questions, and then the conversation will end. If the problem is on the provider’s side, then within half an hour the situation will be resolved and broadcasting will be restored in full.
A similar problem can be solved through the user’s personal account. Let's tell you in more detail how to do this.
Satellite television Telekarta - reviews
Shurov Mikhail
I paid the fee for a year in advance. In March, half of the channels were turned off, under the Pretext the receiver was out of date! Now we are watching 3-4 channels. Complete scam!
Guest
The most complete ******! There are no declared channels! The image quality is below par! It’s easier to get through to operators in the Kremlin! No one is responsible for anything! In short, money, time and patience are down the drain! I AM DEFINITELY CHANGING OPERATOR!!!!!!!!!!!!!!!
Olga
Good afternoon, negative review, I’ve been using the TV card for 5 years, with varying success, but in the last year it’s been terrible, the broadcasting is bad, I always see errors in the channels or pixels, the sound disappears, the TV is new, the receiver is new, we just paid for a new tariff , the installer says that it is necessary to change some kind of receiver on the dish itself, which we changed a year ago, and they told me oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo sy again, and this is in the order of things, what you wanted... Damn, I need a guarantee that I will pay for the call every week, in general they want money, but they don’t work, don’t connect, it’s the company’s shame. You are losing clients.
Natalya Novouralsk
I have been using telecard services for 5 years, but only now everything has become terrible, is anyone doing this? The hotline has become cold, the second phone that shows us the screen does not work at all, so why are you charging us money, your services are very expensive, you have to refuse, and you lose customers
Natalia
I have been a telecard client since 2021. It so happened that in 2020 we did not use television, but in 2021 we decided to resume it. We tried to call the hotline, BUT it was impossible to reach their operators!!! Either “all operators are busy, call back later,” or leave your request and the operator will definitely contact you.” We called from different numbers, NOT ONE number CALLED US BACK!!! We decided to deposit money into the same account, and as a result, television resumed, but only showed half the channels. And soon they stopped showing, leaving only 3 channels with advertising. We tried to call the operator again with the same story. We left a complaint on their website, and lo and behold!!!! Their employee called us!!! And he explained that it turns out that our equipment is outdated, and it needs to be exchanged with an appropriate surcharge. And no one will return the money for the annual subscription (of which we only used for 2 weeks)!!! Then the connection was suddenly interrupted, but the conversation was not over yet, we still did not manage to find out what we should do next. But the operator did not consider it necessary to call us back and explain everything to the end. As a result, it’s a vicious circle: we call the hotline, they answer that they will contact you, and that’s ALL!!! ABSOLUTELY NO FEEDBACK!!!!! Why do you provide a contact phone number if you still ignore your clients??? Can you tell me where I can file a complaint against this company?
Igor
Complete crap. Every week you have to call, wait for this fucking voice and wait for the operator to answer. Which you can't wait for. In general, it’s not a company, it’s complete crap along with the equipment. I do not recommend!!!!!!!!!!!
Zorro
Shit (sorry)!
Kulpash
I’m very upset by the work, it’s really a money grab, the operator doesn’t know how to work, everyone should file a complaint with the tax office for consumer protection. Pure telecard fraud
Tatiana
The most disgusting television, one scam and deception, do not connect!!!
Mila
Horror, not satellite TV. The signal keeps dropping out. And when I call their office, I always hear the same excuses: “reboot and check the cable.” They also constantly force me to change the receiver to a newer one, which is a scam. I don’t recommend the telecard to anyone. Let them first learn to work with clients and do their job conscientiously.
brus willis
Telecard! Greedy, include the Russia Today channel in your packages! Only you don’t have it, all operators do. Village you
Vitaly
We multiply the promotion by 10 for new subscribers, it’s a scam, I sent money after registration and I’ll send it, after the call, as soon as I asked the question, they immediately disconnected
Elena
Very dissatisfied with the service of the operators!!! A new receiver was issued in 2021. and received a free unlimited package after the expiration of the term of use, the operator notified me and everything would be fine, I told the operator that I was switching to a cheaper “Start” tariff and paid for the annual package of 1,500 rubles, but after 3 months it turned out that the money had already run out, so how they left me a package of unlimited + 100 and one night (even though the channels didn’t work) and included a monthly payment, so I was left without money and without broadcasting. The operator called and said that he still needed to pay 2000 rubles. Thus, it seems that operators, instead of cheap channels, connect more expensive channels in order to siphon money from customers, and I am a pensioner. How can we deal with such service?
Alex
Shit
Inna
Telecard is a deception of customers. I paid for the service for a year, after 2 months the card was turned off due to a 75-fold increase in tariffs! I was left without money and broadcasts.
shark
I haven’t used it for a year.. I decided to connect and went and paid 1200 rubles.... it says the card is activated.. I can’t get through on the phone.
guest
this thing sucks, don't mess with it
Valentina Ivanovna.
I wrote a review about the work of Telekarta... and it wasn’t even published... I am writing again!!! When will you put things in order in working with clients and with television broadcasting, even after full payment for broadcasting??? Broadcasting is turned off after 10 days after payment. Operators cannot provide qualified assistance, repeating only memorized phrases “You need to make an additional payment” or “this is our program.” For those who have not yet connected the “TELECARD”, please think about whether you need “GIMOROY”?
—
Since October 13, 2021, I have not been able to reach or subscribe to Telecard operators. I want to ask the same question: “Why do they reconnect channels arbitrarily, without agreement with the client”? They take good money, but they don’t want to work at all. Total "SCAM"!
Egor07011977
Worst TV
Komarova Tatyana Petrovna
In the last three months, the TV card has become disgusting, either the channels are blocked or there is no signal. And when it rains it doesn’t show at all. What's happened? In general, we were connected by 2 receivers and paid 2,400 rubles per year accordingly. Until 2021 (we used the telecard for 7-8 years), there were no such complaints. Why did the telecard ruin its image so much after replacing the equipment?
Wonprize
https://www.otzovy.ru/otzyv/otzyv-na-sputnikovoe-televidenie-telekarta-rossiya
A very sad offer for cable, although it costs five thousand. They will give you a plate that will be covered with snow and will not be shown in snowstorms and rain (that is, when you are at home and just want to watch a cozy movie on the sofa). And there are only 31 channels, compared to Tricolor channels, where there are one and a half hundred. And it costs 600 rubles! 30 channels (a third is complete garbage) for that kind of money - it’s nothing like gold. The signal is also constantly interrupted and weak. Well, what did we buy - with a home antenna on the roof the same headache as with free central ones. I don’t recommend it, it would be a pity to turn it off just because they charged five thousand for the antenna.
Yanukovych Valentina Ivanovna
https://www.otzyvru.com/telekarta
Good afternoon. My indignation knows no bounds. The broadcast is stopped even after timely payment, citing the fact that the card is not activated. This happens almost every month, and after payment two weeks later the broadcast is switched off, and it is impossible to reach the operators. When order is restored, you get good money for it, and the work is “ZERO”.
2regenbogen
https://irecommend.ru/content/otvratitelnoe-obsluzhivanie-79
Flaws:
all hemorrhoids, unreliable equipment, terrible service.
We use the “recommended” telecard, we agreed. I should have read the reviews. The channels kept dropping out. I left and arrived - nothing works, everything is coded again. Replenishing your balance does not mean restoring broadcasting. ONLY after calling technical support. And you still need to call her! There is no obvious item in the menu (you need to click Innocent, a lot of advertising. The waiting time on the line - attention - 40 minutes. No less. But if you select in the menu - new client - the girl answers immediately. Therefore, after 40 minutes of waiting, I chose this item and explained to them that if they are not able to service their current clients, they should not connect new ones, but take care of me. In general, after more than a year of torment, I left only the basic channels. I connected auto payment in Sberbank. However, it turned out that sometimes the telecard reaches not 75, but 73 or so. And everything turns off again. And I also want to say separately about the girls in the call center, most are rude. The overall impression of the company is disgusting. If you are in the selection process, NEVER make my mistake and do not connect THIS .
lidiya1980
https://otzovik.com/review_1319157.html
Advantages:
There used to be a price. Now even this is not a plus.
Flaws:
See above.
In May we installed the Telecard at the dacha. I arranged it based on money and capabilities. There is no need for a large number of channels, we thought everything was fine. During this period there were outages, but they were resolved by calling the office. service and half an hour of waiting. Last week our channels went down. At all. Calls to the service yielded nothing. We were either asked to wait up to a day, or to be taken to service centers for a software update (which the company doesn’t have at all!!, nonsense to be honest). Unfortunately, reverting to factory settings didn't do anything, so we just don't know what to do. In this regard, there are basic questions that the company simply cannot answer.
– News for me: why don’t technical services know whether there are company service centers or not? Are they all interns here? First day? It’s as if they don’t care. After all, the technical service should be the first to know about the availability of service centers. It's complete nonsense that they don't exist at all.
— If these are software failures or the need for an update, why are there no drivers and downloadable files on the company’s website for each piece of equipment? Instructions for users are written in Russian with the ability to update the software via USB, but there is nowhere to even download the latest file. We could do it ourselves, maybe just take 3 minutes and the problem will be solved...
— The level of customer service leaves much to be desired. It feels like they want customers to fuck off. It’s just a shame when you want to use a service, want to pay for it honestly and in good faith, and you get such a portion of indifference and lack of desire to help you.
We will most likely change the operator. Yes, it will be expensive. Yes, reinstall again. But at least I called and found out that they have a service. centers that service receivers and have access to software update files. And this is at least a guarantee that in such a situation you will know where to find help.
tatiana19770502
https://otzovik.com/review_1509017.html
Advantages:
No.
Flaws:
Everywhere you look there are only disadvantages.
I’m outraged to the limit, I’ll explain why, in April they called me and kindly offered to change the receiver to HD at a promotion for 2950 rubles, they promised mountains of gold, namely that they would send it no later than 2 weeks, that there would be at least 80 channels, I of course agreed. As a result, they sent it with grief in half after 2.5 months, when, excuse the expression, I “bored” them with calls. Then it worked for 1.5 months and all the channels disappeared, not counting the fact that they did not show if it was raining or windy outside. I contacted the operator, explained the situation, I was tossed from one “specialist” to another for a long time, and in the end they told me to call a specialist. I sent the receiver for repair, where they told me “it can’t be repaired.” I contacted these so-called “specialists” today, November 19, 2014. and everything is as usual, “We can’t do this, send it to us, we’ll figure it out, but time goes by and the money is burned. So don’t get involved with these SCAMS, and they are very narrow-minded; most likely, as they say, they recruited for the job through an “AD.”
Personal Area
Access to the personal account is carried out using the subscriber card number of the service provider. It is issued to each client upon concluding an agreement at the Telekarta office.
Login to your personal account
If the user logs into the account for the first time, he must first register. Under the login window there is the inscription “Registration”. Let's press it.
Registering a new user card
The system will ask the client to enter the subscriber’s card number - we indicate it.
Next, a new window will open in which the user will need to enter the following information:
- Full name;
- Date of birth of the subscriber;
- Create an account name to log into your account;
- Cell phone number;
- Address of installation of satellite equipment;
- Signal receiver model.
After that, click “Register”. The user will receive an SMS with a one-time password to the specified number to log into the account.
Now the subscriber enters the personal account and activates the “Restore broadcasting” option. The system will receive the user's request and send short instructions. The client needs to follow its points, and then wait thirty minutes. Broadcasting should be restored within half an hour.
Important! If none of the methods help, you should contact the supplier's technical support.
| Telecard Vkontakte | Telecard in Odnoklassniki |
| Telecard on Facebook | |
Download the “Telecard” application on android Download the “Telecard” application on iPhone
Check your Telecard balance by phone
Users of the Telekarta TV service can use a single technical support number, with which they can contact a consultant:
Telecard contact center number
- Dial the phone number;
- Wait for communication with the operator;
- State your card number;
- Ask what your card balance is;
- Listen to the answer;
- Hang up.
The presented service is free of charge and is provided to users from any location in Russia 24/7.
Checking your balance through the app
In the era of smartphones, most operations have become much easier. A personal “manager” will monitor the balance of the Telecard and may be nearby. You need to download the official application of the same name developed by the company. The program is available for download in both Google Play and the App Store.
After installing the application, you will need to log in to it. Just enter your login and personal password, which are used to log into the “Personal Account” system. Next, you will not need to search for all the information about the Telecard balance - the data will be located directly on the main page of the application. In this way you can perform the following operations:
- View the number of days until your subscription ends.
- Top up your account.
- Change package.
- Manage your profile, etc.
It is important to note that this method is absolutely free for all Telecard users. With their help, you can find out all the aspects that interest you at any convenient time. The main thing is just to have a smartphone with the application installed on it.
