After the Tricolor update, channels disappeared: what to do?

The main purpose of updating the software of the Tricolor TV receiver is to improve the quality of the services provided. However, despite all the testing of new software, users often lose channels partially or completely. There are several reasons why channels disappeared after the Tricolor update; below we will figure out what actions to take to get the broadcast back.

Most common problems

Every subscriber knows perfectly well that if the software update process is in progress, it is strictly forbidden to turn off the equipment. If the procedure is interrupted, an error will occur that will limit access to all services of the satellite operator.

However, even if everything went according to the rules, there is always a certain probability that Tricolor does not work after the update. The main complaints are:

• for complete or partial absence of channels;
• loss of sound;
• because the set-top box does not see the smart card.

In each case, it is necessary to adhere to a certain algorithm in order to return full-fledged broadcasting of TV channels.

Most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

• does not show multiple channels;
• there is no broadcasting on all channels;
• sound doesn't work;
• The receiver does not see the smart card.

It is unlikely that it will be possible to accurately determine the causes of these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

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Incorrect software download

The main rule for flashing a set-top box, no matter from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

• voltage drop in the power supply network;
• emergency power outage;
• turning off the receiver due to user error;

you should repeat the firmware download process. Before doing this, it is recommended to reboot the power supply. This usually resolves most problems.

Quick solution to the problem

If, after updating Tricolor, channels are missing or there is no sound, you should immediately try the universal method. We proceed as follows:

• completely turn off the equipment;
• wait 10 minutes;
• turn it on and go to channel 333;
• we start the update process.

Most often, after restarting the console, all errors disappear. However, it won't hurt to update the software again.

Reasons for missing channels on Tricolor TV

If after the update the Tricolor TV channels are not shown and the “No Signal” notification appears on the screen, then you need to figure out what caused this failure. It is possible that some channels disappeared temporarily. For example, due to bad weather or maintenance work carried out by the provider. If Tricolor TV does not show due to planned maintenance, then a corresponding notification must first appear on the official website. Therefore, stay tuned to the provider’s portal for updates.

When analyzing the reasons why TV channels disappeared, you also need to take into account what kind of package we are talking about. If basic broadcasting is carried out in the traditional mode, and paid channels are not broadcast, there may be problems with crediting the monthly subscription fee. It is imperative to check the functionality of the equipment.

Conventionally, the reasons for incorrect operation of equipment are divided into the following categories:

• Problems in the power system;
• Incorrect user settings;
• The smart card is not installed correctly;
• The user's personal data has not been confirmed;
• The software update was not installed correctly;
• Payment for using a specific subscription has not been made;
• The cable connecting the receiver and the satellite dish is broken;
• Preventative work.

It also cannot be ruled out that the channels are not configured. Do not panic ahead of time, since any breakdown can be repaired fairly quickly. The main task of the user is to choose the optimal solution. It is possible that there is no signal due to the fact that you are using outdated equipment. To restore broadcasting, you just need to change the equipment.

Now you know why channels disappeared on Tricolor TV after updating the receiver. It's time to consider effective ways to fix the problem.

Problems with settings

If a normal reboot does not help, the Tricolor TV packages remain unavailable, you need to return the receiver to factory settings. The algorithm of actions is as follows:

• open the main menu of the console;
• we go to the “Settings” category, depending on the receiver model, the name may be slightly different;
• find the item “Factory settings”;
• we confirm the operation, enter the PIN code, if it has not been changed, then four zeros;
• We are waiting for the procedure to complete.

Next, set the time, language, and region. If there is still no broadcast, you need to search for channels. You can do this manually or use automatic search.

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After paying for the channels, the full list is restored. In this case, to restore the correct display, you need the following:

1. Press “Menu” on a regular receiver remote control and go to applications. 2. Go to the setup wizard item. 3. Set the time, menu language, and time zone. Without these settings it will be impossible to configure normally. After this, search is pressed. 4. In the search menu you need to select the operator - Tricolor TV. If necessary, the antenna is tuned at the same stage. Next, click the continue button. 5. At this stage you need to select the region settings. The algorithm is the same as for previous models. The choice is between classical Moscow time and adding two hours to it. It is noteworthy that if you leave “Main”, then only one informational one will remain. 6. At this stage, completion occurs - all necessary found channels are saved.

Thus, depending on the type of receiver model, it is necessary to select a suitable algorithm for installing those channels that are not displayed in the usual way.

Setting up channels yourself

It often happens that after updating Tricolor, channels disappear, and in their place an alert is displayed that recommends searching for available broadcasts. First of all, let's use automatic configuration, for this:

• go to the console menu;
• open the “Applications” item;
• find the “Setup Wizard” section;
• select “Search”;
• set the search parameters, for this we will use the recommended option;
• We are waiting for the end of the search.

Usually the broadcast is restored, but not all Tricolor TV packages may be available, but only certain channels, some may remain encrypted.

To get rid of this problem, you will need to additionally conduct a manual search. To do this you will need:

• go to the subcategory of received signal sources, where you select an antenna;
• activate manual setting;
• enter parameters, they can be found on the official portal of the satellite operator;
• adhere to prompts that are regularly displayed by the system;
• save the result.

Have channels disappeared on Tricolor TV? If all of the above is done correctly, this problem will disappear fairly quickly.

It should be noted that it is necessary to regularly search for channels, since the operator regularly adds new broadcasts and removes old ones.

Updating the Tricolor channel list

There are three ways to update the Tricolor channel list:

1. The simplest method for updating TricolorTV channels, which even a subscriber who has never encountered settings and updating can handle, is using the remote control or the receiver menu: during the first setup, the subscriber, or a specialist from Tricolor, carried out the initial automatic setup of the channels television and radio broadcasting, the same method can be used in the future. During automatic setup, the list of broadcast channels will be automatically updated, while the channels already in the list will remain in it and will not disappear, new ones will be added to the list.
2. Through the menu of the receiving device, you can update it like this: there is an option “Channel setup”, you need to go to it, then - “Automatic setup”. All you have to do is wait until the program finishes updating.

Using the remote control on the Tricolor channel, the channels are updated as follows:

• You need to press “Menu” on the control panel, select “Search” in the window that opens, and press OK. The device will prompt you to search for updates. By controlling the arrow on the remote control to the left, you need to click on “yes”, then OK. The list of channels will be generated automatically, the subscriber will need to save them. Saving is also easy, you need to confirm the operation using the OK button on the display.

The second option is to use a computer to change the firmware of the receiving device : this method is more labor-intensive, since to successfully complete the task in this case you will need a pre-prepared list of Tricolor TV channels and an algorithm for exchanging data between the computer and the receiver. It is not always possible to provide such conditions at home.

• Among devices with similar technical and software characteristics, it is possible to transfer an already configured and updated list of channels from one receiver to another. Example of work: friends, acquaintances or relatives have a receiver of the same model; you can transfer the channels saved in it from one receiver to another.

How to get channels back after updating

The most difficult situation to correct is if the defects occurred after the update installation was interrupted. In such a situation, it is almost impossible to solve the problem on your own. Most likely, the software is severely damaged and needs to be completely replaced.

In such a situation, you will need to use the services of specialists, since without the proper skills such a procedure will be difficult to carry out. On the Tricolor portal we find the nearest service center and take the equipment to it. There will be a charge for repairs, since the problem was not the fault of the equipment manufacturer.

What are basic Tricolor channels

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

What other steps to take to restore broadcasting?

First of all, it is necessary to identify the reason why the channels disappeared after the Tricolor update. Sometimes problems do not arise due to the installation of new software. Therefore you should check:

• smart card;
• current balance, whether payment for the service package has been made;
• the state of the satellite antenna, its direction to the satellite;
• remove ice and other debris from the plate.

Problems with a smart card often arise after incorrect installation of new software. However, before taking any serious action, carefully remove the card, reinsert it, and restart the equipment. It is possible that contact has been lost. We also check the validity period of the card. Many people forget about this nuance, so it reminds us of itself at the most inopportune moment. In such a situation, a complete replacement will be required.

Why the channels are not configured, the main reasons for unstable operation

When there are no channels on Tricolor, perhaps the most common reason for this is equipment malfunction.

But besides this, there are other cases:

1. Adverse weather conditions preventing normal signal transmission from the satellite.
2. Take-up tray position failure.
3. Incorrectly installed hardware update.
4. Switch to a new channel package.
5. Distortion of receiving frequencies.
6. Malfunction of internal parts of the receiver.

Error 4

Error 4 often occurs after updating Tricolor TV. What to do in such a situation is of interest to many satellite television subscribers. An error appears due to problems with the set-top box software. As a result, the equipment cannot decipher the received signal.

Error 4 is resolved by the following steps:

• Checking the status of the smart card. If a certain channel does not function, then access to it may be denied due to its absence in the paid package of services.
• Returning to factory settings. If the channel is in the list of available channels, but error 4 is displayed, reset the settings. To do this, go to the equipment menu and use the section appropriate for these purposes.
• After restarting the receiver, set the basic settings and activate automatic channel scanning.

If after all the manipulations all channels are available, then everything was done correctly. However, if there is no result, most likely the problem lies in the firmware. You shouldn’t change it yourself; it’s better to contact a specialist. Although quite recently, for users who are interested in how to configure Tricolor after an update, a new functionality has appeared - automatic firmware update. To activate the process, you must proceed as follows:

• launching the Telemaster information channel;
• we confirm the start of the procedure;
• reboot the console.

This method can be used only if the software has been updated to the latest version.

Other possible problems

On many independent forums you can find user complaints about incorrect behavior of equipment after it was reflashed from a satellite. Most often, subscribers write about the following problems:

• after the Tricolor update, the sound disappeared;
• The receiver cannot establish communication with the smart card.

Let's consider these situations in more detail.

No sound

As practice shows, loss of sound is very rarely associated with downloading new software. The user should check:

• whether the Mute button on the remote control is pressed;
• whether the physical connection between the set-top box and the television receiver is broken.

If everything is normal, you should reboot the power supply of the receiver - this usually helps restore the sound.

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We advise you to find out what error 5 on the Tricolor console says.

Read: what to do if error 2 appears on the screen.

No connection to smart card

If Tricolor does not see the smart card after an update, the reason, again, is not always the new software. Perhaps the card has simply expired, and the latest software simply refuses to work with it. Also possible reasons:

• incorrect downloading of updates;
• inappropriate software version.

Re-flashing the receiver's firmware will help resolve the problem (after checking the card's expiration date). Before performing it, we recommend checking the current version of the operating software on the operator’s website.

Contact support

Although installing new software is a standard procedure, many users encounter problems after it. In most cases, they are resolved independently. So, if there is no program guide on Tricolor after the update and standard actions did not solve the problem, be sure to contact support.

You can contact a specialist in different ways. The simplest is to call the hotline number. State the problem and the operator will recommend the best course of action to quickly resolve the defect. If you cannot restore access to channels, you can immediately call a specialist.

By the way, the official Tricolor website provides all the ways you can contact the support service.

How to set up Tricolor TV channels yourself?

When there is no access to channels on Tricolor TV, and there are no debts on your account, you will first need to double-check all the equipment yourself.

Check whether the receiving antenna is installed correctly - whether it is accidentally knocked down or whether there is debris on it. Then you need to examine the condition of the connecting wires for breaks or abrasions.

If you do not find any defects in the signal reception system, you should proceed to the signal check point. To do this, you will need to press the F1 or I button (depending on the specific receiver model) and check the quality scale. Its value should not be lower than 70 percent.