My Rostelecom application for mobile and computer

The country's largest telecommunications provider was one of the first to offer Russians who own smart TV receivers an interactive television (IPTV) service without a set-top box. Access to the company's media resource is organized through the Rostelecom application for Smart TV. All details about this service, including installation, deactivation and possible operational problems, are in the material below.

IPTV from Rostelecom - opportunities

Interactive TV is provided on the basis of a paid subscription to broadcast packages and a selection of video content; the user is also offered rental and the opportunity to purchase films . All these manipulations are conveniently implemented in the SmartTV application from Rostelecom. So the user can:

• buy and rent films, TV series, cartoons;
• watch broadcasts of TV series, educational and sports programs from the world's best producers;
• control viewing (select the desired content, rewind, pause);
• using the Multiscreen option, continue watching the movie on another device connected to the service: smartphone, tablet, laptop;
• save purchases, synchronize purchased and rented content between TV and mobile devices;
• place your favorite frequently watched video in the “Favorites” folder for quick access;
• manage subscriptions;
• configure the “Parental Control” function;
• rate, comment and recommend your favorite films to friends on social networks;
• use selections recommended by the intelligent system when choosing programs and films to watch;
• Protect your device by installing antivirus software.

Bonus system

The Android application from Rostelecom has a profitable bonus system. Each user receives bonuses not only for standard monthly account replenishment, but also for small tasks that can be found in a special tab.

Bonuses can be spent on websites and online services: for example, purchase a free book on one of the online platforms or get a discount in a store. Upon reaching a certain number of bonus points in Rostelecom, users of the Android application themselves choose where to spend them. Rostelecom offers users not only smart home gadgets, but also the Vink application for TV set-top boxes.

Offered services and tariffs

The table below shows the types of IPTV subscriptions from Rostelecom that are available for viewing on TVs with the SMART function through the application in question.

The number of service packages offered, their contents and the pricing policy for subscriptions depend to some extent on the region . Therefore, detailed information should be clarified on the provider’s official resource in the Wink section, having previously selected your geographic location (city).

Important! The “Optimal” and “Advanced” lists include free TV channels that are not blocked by the provider if the client does not pay a monthly fee for the connected package.

Free TV channels include the following.

Fast support and specialist advice

If you have any difficulties, complaints or questions, you can contact a specialist through the Rostelecom application for Android and get advice from him.

Support works in real time via online chat, so you can find out all the necessary information within a few minutes. In case of a long-term solution to the problem, employees can contact you using the telephone number you left or via email.

Features of installing the application on SMART TV receivers

The SMART application discussed in this review can be used on TVs that support IPTV technologies or on regular TV receivers paired with a special set-top box recommended by the provider. In the latter case, the device can be purchased or rented.

You can install the client program from Rostelecom to connect IP television yourself, following the universal instructions.

1. Organize the connection of the TV receiver to the Internet via WiFi or an ethernet cable.
2. Find the manufacturer's official store in the device menu, from which you can download the application for free (Samsung Apps, LG Content Store, Google Play or App Store).
3. Select the “Rostelecom Interactive TV” program and start the installation, following the prompts on the screen.
4. Register an account on the company website.
5. Select and pay for your subscription.

Next, we will consider the nuances of searching and installing the program on various brands of SMART TV receivers.

Samsung TVs

Rostelecom interactive television for Samsung Smart TV is supported without restrictions by TV receivers both on the Tizen operating system and on the Orsay platform (some models). The store for downloading the program is called Samsung Apps. The software installation process is carried out automatically.

On a note! After installation, you will need to register with the service: indicate your e-mail address, created password, real region of residence and provider. After authorization, you can use the application.

LG TVs

LG TVs with the old and new operating platforms (Netcast and WebOS, respectively) also fully support the interactive TV option. Rostelecom IPTV should be searched through the “Search” menu in the Lg App/LG Smart World application store. After automatic installation, you will also need to log in using an existing account in the system or register if you do not have one.

Other brands

TV receivers with a SMART module from other brands can also work with the application in question. These include, for example, Philips and Sony brand devices running Android TV OS, or others. In this case, the program is installed from the Google Play storage. After installation, a mandatory condition for using the software is to register a personal account with the provider’s service.

Setup and use

As such, there is no provision for setting up the Rostelecom interactive television program.

On a note! To ensure uninterrupted access to broadcasting, you should not forget about timely depositing funds into your personal account to write off the subscription fee, and also do not skip installing software updates supported by developers.

Is there an application for desktop or laptop?

Unfortunately, the Rostelecom Interactive Television (TV) application for PC cannot be downloaded to a computer or laptop - you can only register on the itv.rt.ru service and watch online all TV shows that are included in the channel package connected by the operator. Previously, this service was called “Zabava”.

• Go to the itv.rt.ru service.
• Complete a simple registration on the portal: enter a valid email address. email and create a password.

• An email will be sent to you to confirm your registration. Open it and follow the link.
• Please indicate the place where you currently live.

• Check the box next to the option that is connected to you according to your agreement with your provider.

• Fill out the form by entering the activation code and number in the appropriate lines.

• All is ready! Click “OK” and enjoy watching.

You can also download Rostelecom TV (TV) Android - any phone or tablet to be able to watch; In addition, installing this program on several devices has another undeniable advantage - different family members can simultaneously watch different channels to their liking.

How to disable an application

Access to the IPTV can be temporarily suspended or disabled completely . In the first case, it is enough to submit a request to suspend the service through your personal account using the “Voluntary blocking” function. The service blocking time interval available to the subscriber ranges from 30 to 90 days. In addition to the desired period of suspension of the service, the application must indicate your personal account number.

To completely abandon IPTV, the subscriber must visit the company’s office to fill out an application. You must have your passport, connection agreement (if available) and a set-top box if the device was rented from a provider. After reviewing the application and if the company has no complaints, the service will be completely disabled.

Application features

The functionality of the application is quite wide and does not differ in this parameter from the full-fledged web version of the personal account. Some features are worth mentioning separately.

Management of LSA (personal accounts)

All the necessary information on LSA is always at hand, the current balance, the history of all transactions, you can see when and for what the money was written off. Here you can also submit a request to print out a receipt for the service and send it monthly to the specified address.

Top up your balance

In order for the service to be provided consistently without interruption, it is necessary to keep the balance in the positive zone, that is, regularly depositing funds into your personal account. Replenishment methods are indicated in your personal account (application); this can be replenishment using a bank card, bank transfer, transfer from a payment system (electronic payments). In order not to choose a method each time and not go through this procedure, you can make an auto payment once. Every month the amount will be automatically debited from the card.

Options/services management

The client can check all connected services/options in his mobile device, connect new ones, and disable unnecessary ones. In addition, it is possible to change the tariff plan of any service. In the application, you can calculate the amount of payments for various additional services and view cost statistics for each service.

Bonus programs

When connecting through the application, the subscriber has the opportunity to join a bonus program, within which points are accumulated. You can use bonus points to pay for the services of the provider, as well as order various gifts.

Consultations in the application

Directly in the application, you can communicate with the provider’s technical support, receiving advice from qualified Rostelecom employees.

If the functionality of the mobile application is not enough to solve a specific problem, then you can always contact the company’s office in person. By the way, the addresses of the nearest branches can be quickly viewed in the application or on the company’s website.

Additional authorization protection can be added to the benefits of the application. After the first login using your login and password, the system will prompt you to create an additional code (PIN), which will be entered for all subsequent activations of the application. In other words, you no longer need to use your account login and password. If you use an Apple mobile device, then for iOS the application can be downloaded from the AppStore.

Possible problems and their solutions

No one is immune from the occurrence of problematic situations when operating IP television, including Rostelecom. At the same time, the list of the most common errors is small - it includes 3 points.

1. "No IP address." The cause of this problem should be sought in the operation of the home Internet network. The router settings may have gone wrong, or the twisted pair cable may be damaged.
2. Frequent freezes when launching the application may be due to an outdated version of the program. The update will help solve the problem.
3. The cause of the errors “This service is not available in your region”, “There is no content to display” and “email not found” must be found in your account settings. To resolve this, you may need the help of a hotline specialist (88005100051).

As follows from the above, IP television provided by the Rostelecom service is characterized by ease of installation and use, a wide variety of public and thematic TV channel packages, as well as affordable cost. The option to pause a subscription is very convenient, for example, when the user is away. All this was appreciated by many clients of the service, as evidenced by the steady increase in their number.

Advantages and opportunities

The My Rostelecom mobile application has many functionalities and each of them should be mentioned separately:

Working with personal accounts

This includes obtaining information about the balance status and data from the payment history (all debits and credits made) or submitting an application to receive monthly payment receipts for each of the connected personal accounts.

Top up your balance

The application can be used to transfer funds to your account using a credit card or online banking services. The “Payment” section is intended for these purposes, where you only need to indicate the payment method and the account from which the funds will be debited. There you can also link your bank card to make the procedure even easier and faster, and also set up the “Auto-replenishment” option.

How to connect Rostelecom TV without a set-top box

Not everyone knows that Rostelecom television can also function without a set-top box.
You can watch your favorite films and videos using your smartphone or computer. Without a Rostelecom set-top box, television will be available for viewing only if you download the special “Fun” application. This service is available to those subscribers whose gadgets operate on Android or iOS. If you have an Internet connection from this provider at home, you can watch your favorite TV series in this way:

• using wink.rt.ru;
• thanks to the Wink app.

How to use the Smart TV application from Rostelecom

The application is not complicated at all. You can simply watch TV channels that are included in your tariff plan. The pause is set using one button - the same can be said about recording programs and rewinding. To figure out how to use this functionality, you need to open the “Settings” section. Through the same section, “Parental Control” is installed.

If you want to purchase a movie for the evening, you need to go to the “Video rental” section. This is a legal movie - accordingly, in the best quality.

All purchased and rented content is in the “My” category. This also includes the records that you recorded accordingly.

The “Services” section will also be useful. Through this section you can access social networks, find out the weather outside your window, and check the traffic congestion in your city.

Many users of the Smart TV application from Rostelecom are afraid that incomprehensible subscriptions will be charged to their personal account. In fact, the “Service Management” section is always available to you in the menu. Through it, you can both connect subscriptions and disable them at any time you wish.

Where did the old Rostelecom interface disappear?

All subscribers of the company who have connected are forcibly transferred to the Wink video service. The company is positioning it as the next generation after interactive. It combines traditional television and online cinema. This also has its advantages:

• Ability to connect several different devices to one account.
• There is no connection to a specific TV or address.
• With a Wink subscription, you can start the service from a laptop, a TV in another region, or even a smartphone.
• It is not necessary to be a Rostelecom subscriber. You can simply register through your phone number in the application.

Despite all the advantages of the service, not everyone needs such features. Some people now cannot understand the new format of information displayed on the screen by Rostelecom. The old interface can be returned in 2021. There are two options to return to the old interface:

• Perform the setup yourself as described in the instructions above.
• Call the Rostelecom hotline number 8 800 1000 800.

It’s just that you won’t be able to use the familiar interface for long. As stated by Rostelecom, from January 1, 2022, the provider will stop supporting it. Ultimately, all existing Interactive TV subscribers will be completely transferred to the Wink interface.