How to reboot an IPTV set-top box?

Error codes for MTS set-top boxes

For MTS TV set-top boxes, a system of error codes is provided, which makes it possible to determine what happened to the device and quickly fix the problem.

E06-4. Smart card error. The reason may be improper installation or dirty contacts. It is necessary to reinstall it or clean the track with contacts;
E16-4. There is no money in the subscriber's account or a channel is turned on for which a subscription was not purchased. You need to top up your account or switch to a paid channel package;
E33-4. Outdated software. To update, you need to open the “Menu”, go to “System Settings” and select software update. Then reboot the receiver;
E120-4, E30-4, E19-4. The TV set-top box did not work for a long time or was rebooted, after which it did not have time to receive data to decrypt TV channels. It is necessary to leave the TV set-top box turned on for half an hour, while the antenna cable must be connected.

Conclusion It is very easy to connect and configure the MTS TV receiver to watch digital channels if you know the correct procedure. In addition to the receiver itself, the user can program its remote control to control the TV, and change the list of TV channels according to their preferences.

These operations are performed similarly on different models of TV set-top boxes; more detailed information can be found in the instruction manual.

Common configuration errors and ways to solve them

In conclusion, let's look at what problems users most often encounter when setting up a Rostelecom receiver.

So, now you know how to set up the Rostelecom IPTV interactive TV set-top box and are familiar with all the possible difficulties. In conclusion, we will give some tips. First, carefully check the integrity of the device’s contents while still in the office. Secondly, carefully study the user manual for connecting, setting up and using the receiver. Thirdly, do not be afraid to contact the support service - there are responsive people who work there and are always ready to help you. Not for free, of course.

The Rostelecom set-top box combines all the advantages of digital television with a media center - on it you can watch movies from a flash drive via USB, watch TV programs that have already been shown on air, films and TV series from the video catalog. It is possible to check the weather forecast or look into a social network. Access to the networks VKontakte, Facebook, Twitter, My World on Mail.ru is supported.

implies that the system, using special algorithms, studies the user’s tastes and offers him those programs and films that have a chance of being liked.

FAQ

Reset

To reset the remote control settings, you need to hold down POWER and OK for 2 seconds, putting the remote control into programming mode, and enter code 977. The POWER button LED should blink 4 times.

Before replacing the device or transferring it to another user, you must reset all settings. To do this, open the “Management” section and press the RIGHT button. Then select “Deactivate this device.” This device feature is only available for the “Master” profile, which is available on every set-top box by default.

To have access to content that will be deleted, you must register (using a computer) and log in to the Zabava portal. Then your content will be available on another set-top box upon authorization. A window on the TV will warn you that you need to transfer your purchases, and a form will appear for entering your login and password for your account on the Zabava portal.

Where does the new Rostelecom TV set-top box work?

Works with any provider. You can use it anywhere in Russia where there is Internet access.

How many channels does the new Rostelecom TV set-top box show?

The number of channels included in the package from Rostelecom “Your Maximum 2.0” is 197. There are also packages for 110, 137, 163 channels. Channels that are not included in your package can be purchased in addition, and before that you can use them in trial viewing mode.

What Internet speed is required for the TV set-top box to work?

The image quality depends on the speed and congestion of the Internet connection. After setting up a connection to the network, you can check the speed and get a report to see if it is sufficient for comfortable viewing. The minimum required speed for stable operation is 0.9 Mbit/s.

How many TVs can be connected to one TV set-top box?

Only two TVs can be connected. If you connect them to the same Rostelecom user account, keep in mind that both will show the same channel. Since the HDMI port on the device will already be occupied, you will have to use a PCA cable, connecting it using an adapter.

What is the viewing control service?

“Viewing Control” allows you to pause programs, rewind them to the beginning or any other point, record them and add them to the archive.

Standard connection setup diagrams and equipment

We will tell you how to set up a Rostelecom TV set-top box via a router, because data is received and transmitted via the Internet. First, let's find out what is included in the basic package of the console:

The device itself;
Power unit;
AV cable and tulip wire;
Rostelecom remote control;
Cables: network and composite;
Connection instructions and warranty document.

If you want to watch videos in the best quality, you can request an additional item - an HDMI cable. By the way, this cable can be purchased separately at any time at any hardware store.

Why does the MTS TV remote control not respond to button presses?

The remote control may not respond for several reasons.

First, let's do some diagnostics:

The indicator on the remote blinks when you press a key, but nothing happens.
The remote control does not respond to touch at all.

In the first situation, the remote control is working, but the channels do not switch. Most likely, the reason is that the connection between the remote control and the set-top box is incorrectly configured.

In the second case, you should check the batteries, settings and inspect the remote control for damage.

To eliminate problems with settings, reset them to factory settings and pair the remote control again.

Return to factory settings:

Press the TV and OK buttons for three seconds. The indicator lights should flash four times.

Linking to a TV set-top box:

Press the MTS button to switch the remote control to the set-top box control mode. The indicator will blink once.
Press and hold the MTS button again for 3 seconds. The light should be on constantly.
Enter the prefix code from the table.

Which console to choose

For 2021, Rostelecom offers only one option - “Standard” costing 3,590 rubles, which supports viewing HD video. Previously, you could purchase a “Premium” option, which had a built-in 500 GB hard drive. You can buy an IPTV RT HD Standart device not only in Rostelecom offices, but also in large equipment stores - M-Video, Media Markt, Yulmart, Eldorado, DNS, Online Trade.

You can connect the device to the Internet without wires or additional devices; it is sold with a WiFi module. But the wireless connection is not as reliable due to the high risk of interference.

weight 0.5 kg;
black color;
controlled by a remote control on two AAA batteries, batteries are sold included;
1 LAN, 1 HDMI output, 1 USB 2.0 port, 1 3.5 mm audio/video output;
the on-screen menu is Russified;
maximum resolution 1920 x 1080 pixels (Full HD).

Is it possible to do without equipment?

The digital television service from Rostelecom implies the presence of appropriate equipment in the user’s home. Some TV models do not require any additional devices, but you will not be able to connect to the service of the Rostelecom provider without a set-top box, purchased or rented.

In addition, using digital television from Rostelecom requires high-speed Internet. If you have not used the Internet, when connecting to digital television, you will still have to pay for it and purchase a TP-Link router from Rostelecom.

When a reboot is required

As you can see, there are many ways to reboot the Beeline TV set-top box from Cisco, Motorola or other models. Some points may differ, but the general approaches are always the same in all cases. The measures discussed above may be required in the following cases:

Scattering and slowing down of the picture. In this case, you need to reboot the tuner and router, and then wait for them to load.
Low speed of the set-top box.
No sound or picture. Initially, check the quality of the connection of all wires, and then try to reboot the Beeline set-top box.
The need to bind the remote control.
Other errors and problems in the operation of equipment.

If any difficulties arise in the operation of the equipment, experts recommend first rebooting the Beeline set-top box, and only then using other methods to resolve the issue. And here it is not necessary to use complex restart methods - just pull out the power cable for a while or do the work using Power / Reset.

In the comments, tell us how else you can restart the Beeline set-top box, which method of restarting the equipment suited you best, and what other methods can be used to solve the problem.

Why doesn't the MTS TV remote control work?

There can be several reasons for the malfunction: both simple and complex.

These include:

Dead batteries.
Incorrect connection of the set-top box.
There is a problem with the settings of the remote control or receiver.
Damage to the remote control or console.

Start by checking the most standard breakdowns and gradually move on to more and more complex ones.
If all else fails, remember that in most cases you can replace the remote control with a new one at an MTS store.

One of the most common reasons for remote control failure is the batteries running out of charge. Therefore, the first thing to do is replace the batteries.
If everything is in order with them, then the next step is to check the equipment connection. All cables must be in the appropriate connectors and fit snugly.
If the problem persists, try setting up the receiver and remote control again by resetting to factory settings. To do this, press two buttons simultaneously: “0” and “TV”. Next, enter the four-digit prefix code. A complete list of them is on the official MTS website and in the instructions for the TV.

How to set up display on multiple devices?

First of all, you must understand that one receiver is not capable of transmitting different pictures to two devices. In other words, you can connect a second TV to one set-top box, but in this case the same content will be broadcast on both screens. By the way, if you perform any actions using the remote control, they will be performed synchronously on both TVs. That is, even the volume level on both TVs will be the same. In this case, however, you can adjust the desired volume on the TV itself.

If everything suits you, check out how you can set up a Rostelecom set-top box for two devices:

As we said above, there are 2 types of connection, via HDMI and AV Input cable;
Connect the main TV using HDMI, and the secondary TV via AV;
For the third TV, you can use a tulip wire - it also comes with the set-top box.

Make sure your TVs support the required connection types and have the required connectors. Check if the wires are long enough. Then feel free to connect and make settings using the methods described in the previous sections.

If you want to watch different channels on two devices, you will have to buy a second receiver. To set up a second Rostelecom set-top box, use instructions similar to the first. As for routers, they are also usually equipped with at least 2 LAN connectors, so you only need to buy a second Ethernet cable.

Why does the MTS TV set-top box not respond to the remote control?

In some cases, the receiver stops responding to the remote control if the equipment is used incorrectly.

The most common mistakes include:

Incorrect attachment position.
There are obstacles to the signal.
Point the remote control towards the TV, not the receiver.

For correct operation of MTS equipment, it should not be too close or far from the TV. The optimal distance is 5 meters.

When pressing buttons, the remote control must be pointed clearly at the location of the LED. In this case, there should be no barriers between the user and the receiver.

Changing the remote control mode

The MTS remote control is universal, so it can control both a regular TV and a set-top box. To switch between two modes, press the TV/MTS TV button.

If, during switching, the light indicator flashes 1 time, then the remote control controls the set-top box, 2 times - the TV.

How to call a specialist

It is recommended to follow the following procedure to call a technician:

Dial the customer support number of the Internet provider in question. To do this, it is recommended to use a single number: 8 (800) 1000 800 . Calls are accepted around the clock from all over the Russian Federation.
Follow the robot's instructions to proceed to a conversation with an operator.
Report your problem and also that you would like to meet with a specialist who will solve it.
A company representative will accept your application and specify a convenient time for you to arrive.

All you have to do is wait for a specialist who will return your devices to functionality.

Setting up channels

To configure channels, click “Menu”, then “Channel Editor” - “Channel List”.

to lock: select a channel from the list, press the yellow key, enter the PIN code, an image of a lock will appear next to the name. To launch this TV channel, you will need to enter a PIN code;
to add to favorites: select a channel, press the red key, a heart icon will appear next to the name, and the TV channel itself will be in the “Favorites” list.
To edit you need to use the blue button.

To remove a channel from the list, you need to select it, press the red button, and confirm. To move a TV channel in the list, use the green (up) or yellow (down) buttons. To rename a channel, you need to press the blue button, and then select letters on the keyboard that appears. To delete a character entered by mistake, use the yellow key, to change the input language - red, to save changes - green.

Is it possible to replace the remote control?

A universal control panel for an MTS TV decoder will not be able to completely replace the TV remote control, because only the main buttons can be transferred to it - volume control, channel switching, etc. The rest will be accessible only from the main remote control of the TV set. If the control panel for the TV set-top box fails, it can only be purchased through a service center. Another solution is to contact a specialized store, where you can choose a similar remote control that matches the original one for most well-known TV receivers, including MTS.

In what cases is a reboot necessary?

You need to restart your TV device not only in case of obvious failures. Here is just a sample list of situations in which I recommend performing this action:

“freezing” or “slowdown” of work;
TV channels do not switch;
incorrect response to remote control buttons;
any atypical behavior, any failures or “glitches”;
You need to restart the smart set-top box if the loading speed of the browser or applications drops, or if the Internet connection fails;
just slower than usual.

For some problems there may be other solutions. For example, if channels do not change and the remote control does not work well, this may be due to the batteries of the remote control itself.

In any case, a reboot helps to “refresh” the operation of the TV device. This device is a kind of computer. It runs programs, stores data in memory, and uses the processor. Therefore, simple problems will disappear after restarting the digital TV set-top box.

How to reset the Beeline remote control?

The first step is to find out how the settings of the Beeline remote control are reset to the factory level. This process contains the following steps:

First of all, you need to press the STB key;
In this case, you will have to press the Setup button and wait for the indicator to blink twice;
press numbers 9, 7 and 7 one by one;
wait until the STB button blinks four times.

The last signal means the desired goal has been achieved and the parameters have been reset to factory settings. If there is no specified response from the equipment, you should repeat the described procedure or contact the consultants of the cellular company by calling the contact service number.

Instructions for installing and configuring the MTS set-top box

The user can install and configure the MTS set-top box independently using the instructions for connecting the equipment. The first thing to do is connect the receiver to the TV set. Both devices must be turned off. It is recommended to use an HDMI cable to get the best picture quality. If there is no such connector, you should inspect the equipment, find the same port and purchase the appropriate cable.

This could be SCARD, RCA (aka “tulip”), etc. On the TV set-top box, the wire must be connected to the connector marked “OUT”, on the TV – “IN”.

After the cable is connected, you need to turn on the equipment, go to the list of signal sources on the television panel and go to the input with the connected TV set-top box. The image coming from the TV receiver will appear on the screen. If this does not happen, you need to double-check how the cable is connected, and also make sure that the required connector is installed correctly on the TV. Next you need to configure. First, a language selection will appear on the display; Russian is set by default. You need to click "OK". If such a window does not appear, the receiver needs to be reset to factory settings.

To do this, you should sequentially go to “Menu” - “System Settings” - “Factory Settings” and perform a reset. If asked for a PIN, the default is "0000".

After setting the language, the system will prompt you to select a screen format. The default is “4:3”, you can set it to “16:9”. The next step is to search for cable channels. It will start automatically, the user needs to click “Ok” and wait for the process to complete. The receiver must find more than 150 TV channels.

If there are fewer of them, this may be for a number of reasons: the filter is working (you need to contact your provider to remove it), MTS digital television only partially works in the house, or the antenna cable is damaged or a splitter is being used.

Problems with the cable or the installed signal divider are also reported by noise or interference, and sometimes the image freezes. To sort TV channels on the MTS TV set-top box, you need to go to “Menu”, go to “Channel Settings”, select “Sorting”, and then “Sort MTS”. Now you need to update the software. You must sequentially select “Menu” – “System Settings” – “Software Update”. Then enter the PIN code “0000” and wait for the TV receiver to update.

After the update is completed, the MTS set-top box will reboot. You need to install a Smart card. The slot is located on the right side; first, the smart card is carefully removed from the fixing frame. It should be positioned with the “contact zone” down, and the beveled corner outward and closer to the back of the TV receiver. Next, you should check how the smart card is recognized by the device. To do this, in the “Menu” you need to sequentially click “System Settings” - “Conditional Access System” - “Smart Card Status”.

If it is defined correctly, its status will be D04-4. If a message with code E06-4 (Smartcard failure or Smart card is faulty) appears in the status, this means an error. The reason may be due to incorrect installation (incomplete or wrong side) or a broken smart card. To resolve the error, without leaving the menu, you need to remove and reinstall the card until status D04-4 is displayed. The receiver is considered configured after the smart card is correctly placed in the slot.

Methods for connecting the set-top box

The Rostelecom TV set-top box can be connected in different ways. You can run an Ethernet cable from the router, use Wi-Fi, or purchase Powerline or Plug-and-Play adapters. Adapters allow you to use electrical wiring to transmit a signal without running cables across the floor or worrying about interference. Plug-and-Play connection reaches speeds of up to 500 Mbps.

Keep in mind that even if you have a Smart TV from Samsung or LG that supports downloading applications from LG Smart World or Samsung App, you will still have to rent or buy a set-top box, although you do not need one to use digital television. But Rostelecom offers this paid service only on the terms of purchase or rental of equipment.

How to set up television

Immediately after connecting to the Internet, a window will appear on the TV screen requiring you to enter your login and password - your registration information specified in the contract for connecting digital TV from Rostelecom.

Once you have access to your user account, you can customize your TV experience. Following the instructions of the system, you can easily set up the Rostelecom TV set-top box.

First of all, while in your profile, go to the “Settings” - “My Settings” menu. In this section of the menu, you can create separate profiles, for example, parent and child, specify how content is sorted in the menu, refuse to receive advertising messages, and manually adjust the quality of the TV channel. The “System Settings” section allows you to check the connection speed, manually update the firmware, change the screen and video proportions, the size of the dead zone (indentation from the screen borders) and the menu font.