Where to Call What House Antenna Doesn't Work: Latest Amendments, Tips, Documents

In the era of digitalization, not every family uses a collective antenna, so it is not always properly cared for. If the signal is completely lost or the reception quality has radically deteriorated, it is recommended to file a complaint with the responsible company. According to statistics, applications are accepted reluctantly and are often left without consideration.

The provider considers it inappropriate to carry out repairs for the sake of 1-2 users in the house, so sometimes, in order to avoid paying for a non-working service, it is easier to completely abandon the service by switching to an individual antenna.

If the client wants to restore the service, it is recommended to involve a lawyer in resolving the issue. A specialist will correctly draw up a complaint, send duplicate appeals to supervisory authorities, and help achieve the desired result in court.

Where to call if the public antenna does not work

In some Russian cities there is no such problem, since the city authorities have decided to collect a small monthly fee from each apartment, which is used to repair the antennas. And in the event that the common antenna does not work, any citizen knows where to call - the housing office (management company or HOA).

Television still plays an important role in the lives of millions of our compatriots. And although the majority of people have long been using the services of cable companies, Internet providers and satellite transmitters that provide television receivers with a digital signal, there are still many who watch TV through a shared antenna. At the same time, the answer to the question of where to call if the public antenna does not work becomes less and less obvious every year.

Help and Information Center

After dialing the number of the unified contact center of MGTS, the auto-informer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. Having selected the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

AUTO INFORMER PJSC MGTS:

6. Southern Administrative District - Southern

(Biryulyovo Eastern, Biryulyovo Western, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo Northern, Orekhovo-Borisovo Southern, Tsaritsyno, Chertanovo Northern, Chertanovo Central, Chertanovo Southern).

There is no physical difference between digital and analog television, the only difference is in the principle of encoding the information transmitted over the channel. Consequently, if previously it was possible to catch transmissions in the UHF range, digital television will work in the same way through a collective antenna.

The TV antenna in the apartment does not work, where to call Moscow

Some people may have difficulty filling out the application, since not all management companies have a document form prepared for this. However, it is not mandatory, and the application can be written in free form. Only it must comply with the established standards for this type of documentation. The following must be specified:

So, if you are among those who pay monthly for the maintenance of a collective antenna, then if it breaks down, you should call your management organization. The repair request will be accepted either by the organization itself, or they will tell you the telephone number of the utility service (if one exists) that specializes in this equipment.

Advantages of a private executor

It is also worth saying a few words about why, even if there is a special service responsible for servicing antennas, it is worth giving preference to a private contractor:

Firstly, a private company will thoroughly repair the antenna with maximum efficiency - within 24 hours from the moment the application is received.
Secondly, you don’t need to ruin your nerves and spend a long time trying to persuade utility workers to do their job.
Thirdly, a private master gives a guarantee for the work performed. This means that the signal will not “disappear on the third day” after repair.

Where to call if the TV antenna does not work

The question arises, who exactly is doing this and who to call? In each house, the antenna is serviced by its own organization and, naturally, there is no single telephone number, so you only need to call the organization that services the antenna of a particular house. The name of the organization can be seen on the payment receipt; in fact, whoever we pay for the antenna is the organization that should repair it.

If your TV antenna stops working

, then you first need to check the integrity of the cord running from the entrance to the apartment to the TV. Usually the beginning of the wire coincides with the entrance to the apartment, since the distribution panel is located on the staircase. If the wire is intact, and the problem is located outside the apartment, then this means that the appropriate service should already be dealing with it, and free of charge.

Antenna master - antenna repair

The Moscow antenna service serves all districts of the city and the immediate Moscow region, including: Central Administrative District Arbat Basmanny Zamoskvorechye Krasnoselsky Meshchansky Presnensky Tagansky Tverskoy Khamovniki Yakimanka Northern Administrative District Begovoy Airport Beskudnikovsky Voykovsky Golovinsky Degunino Dmitrovsky Koptevo Levoberezhny Molzhaninovsky Savelovsky Sokol Timiryazevsky Khovrino Khorosh Yevsky NEAD Alekseevsky Altufevsky Babushkinsky Bibirevo Butyrsky Lianozovo Losinoostrovsky Marfino Maryina Roshcha Medvedkovo Ostankino Otradnoe Rostokino Sviblovo Northern Yaroslavl EAD Bogorodskoye Veshnyaki Vostochny Ivanovskoye Izmailovo Kosino Ukhtomsky Metrogorodok Novogireevo Novokosino Perovo Preobrazhenskoye Sokolinaya Sokolniki SEAD Zhulebino Kapotnya Kuzminki Lefortovo Lyublino Maryino Nekrasovka Nizhny Novgorod Printers Ryaz nsky Textile workers Yuzhnoportovy Southern Administrative District Biryulyovo Brateevo Danilovsky Donskoy Zyablikovo Moskvorechye Saburovo Nagatino Gardeners Nagatinsky Orekhovo Borisovo Tsaritsyno Chertanovo South-Western Administrative District Academic Butovo Gagarinsky Zyuzino Konkovo Kotlovka Lomonosovsky Obruchevsky Teply Stan Cheryomushki Yasenevo CJSC Vnukovo Dorogomilovo Krylatskoye Kuntsevo Mozhaisky Novo-Peredelkino Vernadskogo Avenue Ramenki Solntsevo Troparevo Nikulino Filevsky Park Fili Davydkovo North-Western Administrative District Kurkino Mitino Pokrov skoe Streshnevo Strogino Tushino Khoroshevo Mnevniki Shchukino ZelAO Zelenograd.

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The antenna in the apartment needs repair; if, when rearranging televisions from different rooms, a bad image remains in the same room, but in another the TV works well - this is a malfunction of the antenna tap in your apartment. The malfunction moved after the TV to another room - a TV repairman is needed. If all your TVs in the apartment are not working well, you need an antenna repair specialist from the antenna service. Interview the neighbors on the landing: the absence of complaints about the quality of the antenna from the neighbors on the floor indicates the need to repair the antenna connecting the panel in the entrance to the TVs in the apartment. The fault may be in the antenna cable, connectors, antenna crabs, plugs, or faulty antenna sockets. If your neighbors’ TVs also work poorly, the collective antenna needs to be repaired, you need to make an application to check the antenna signal to your television signal provider - who you pay the money to in the “TV antenna” column of the rent receipt.

Where to call if the antenna does not work

I found several articles on the Internet for the query “How to disable the antenna.” There were tips to get a certificate from the MFC about the absence of arrears in paying for utility services, scan it and a handwritten statement in any form and send it to the specified email.

Why doesn't the TV get a signal?

A problem with the connecting cable can be a very obvious answer to the question of why there is no signal on the TV. If the antenna or satellite dish has a poor connection to the device due to cable damage, this situation is quite justified. Check the plugs and the wire itself for defects. By the way, the quality of the wire itself also affects the transmitted signal, so it’s a good idea to know how to choose the right cable.

If you are using a satellite dish to receive a TV signal, you need to make sure that it is in the correct position (we will give advice on how to do this below). If the satellite receiver is covered with a layer of dust, ice or dirt, it is not surprising that it does not work. In this case, you should carefully clean the surface.

Where to call if the TV antenna does not work

There may be several reasons for a possible problem. Perhaps you did not pay for television services on time, and the system automatically suspended the provision of services in your apartment. It is likely that you accidentally damaged the cable; in this case, you should check its integrity from the point of connection to the TV to the point of connection to the electronic panel or the entrance to your apartment.

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If the cable is intact and undamaged, the cause of the breakdown lies in planned work or some kind of accident. In any case, you should call the antenna service provider in your home. If you don’t know which organization services your home, look at the receipt - its details should be indicated there. If your home is served by a provider that provides both television and Internet services, you may need to contact them.

What to do if the TV says no signal

The lack of signal on the TV creates significant discomfort. The cause of this problem may be technical problems, operator failures, or climatic factors. Eliminating it does not always require the help of specialists. After reading the article, you will be able to determine why there is no signal on the TV and what to do in a particular case. This will help you deal with most problems on your own.

Before purchasing a cable, consult with specialists. The quality of transmission directly depends on the correct choice. If replacing the cable does not completely solve the problem, check the condition of the connectors. They may be damaged during operation. The accumulation of dirt, dust, icing of the antenna and dish can cause deterioration and lack of television signal. Inspect the structure, if necessary, carefully clean its elements. Make sure the receiving equipment is intact. Strong storm winds can damage dish elements and TV antennas. If there are any breakdowns, the device will have to be repaired or replaced.

The TV antenna in the apartment does not work, where to call Moscow

Call the housing office (management organization) and find out what documents you need to provide in order to refuse the collective antenna.
Pay off the current debt for the services of a common house antenna.
With a receipt for payment, a passport and, if necessary, documents for the apartment, go to the person who maintains the antenna in the apartment building.

How to contact dispatch service

You can find out the address and telephone number of the management organization of your building on the Moscow House website. In the search bar, select the “Learn about home” tab and enter the address. General information about the house will appear in the window that opens. Click on the name of the management organization and scroll down to the “Control Room Operations” section.

According to the Decree of the Government of the Russian Federation dated 05/06/2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, the air temperature in residential premises should be no lower than +18°C, in corner rooms - no lower than +20° WITH. The permissible temperature decrease at night (from 00:00 to 05:00 hours) is no more than 3°C. The hot water temperature must be no lower than 60°C and no higher than 75°C.

To refuse, write a statement to the person who maintains the collective television antenna at the address of your residence - the management organization, HOA, etc. It’s better to start with a phone call in order to find out in advance what documents to come with to formalize the refusal. In general, the procedure is as follows:

Using the service in question is not free. The amount of payment depends on the region and on the service company. This factor also depends on the number of main TV channels. For example, in Moscow and St. Petersburg there are several dozen of them, in the regions of Siberia there are about 5-10. That is, the amount of the fee differs several times. The average cost per month is approximately 150 rubles.

The TV antenna is not working well, where should I call?

If there is no hot water and heating in the house, then you can call the control room (see above). Perhaps some kind of accident occurred - you can find out by calling the management company that services your home. Contacts of management companies servicing houses in the Mitino area can be found here.

If the central TV antenna malfunctions, our antenna technicians will ring the cable coming from the low-current panel to the apartment, check the serviceability of the coupler, splitter, antenna sockets, and TV sockets. If a malfunction is detected, experienced technicians will quickly and efficiently repair or replace faulty equipment.

Home antenna does not work where to call

But if this is not a sudden outage, and you regularly have problems with heating and hot water, then a technician should be sent to the apartment to inspect all communications and also measure the air temperature in the room.

A situation in which a television antenna does not work invariably causes panic among all homeowners who prefer to relax in front of a “blue screen”. However, if you are faced with a similar problem, do not fall into despair.

Rostelecom Customer Support Center

Good night Anastasia! We connected the service in one. Internet, cable, telephone. Cable stopped working after 3 weeks. or it turns on for 5 minutes and that’s it. We are very upset because you have to pay for three services and only 2 works. Address Belomorskaya 246 kv13/1

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Good evening! Since yesterday (06/18/2021), cable television has not been working at the address Ch. Aitmatov, no. 1. Of the 52 available channels, more or less 15 channels are shown, and even then it is impossible to watch, they “hiss” terribly. Please take action. Will there be a recalculation for under-delivery of services?

Where to call if the TV antenna does not work

Fans of clear data and cold numbers will find the exact dimensions of the device useful. It reaches 11.8 cm in length, while the width of the base (the thickest part) is only 1.4 cm. The dimensions are extremely small, considering how much space other modern antennas take up. Reviews about where to call if the TV antenna does not work

I bought it for my dacha for an old TV, I was afraid it wouldn’t fit. But everything is connected, the signal is received, even the quality is good. Well worth the money. I bought it for my parents at the dacha; their old antenna was broken. I saw bad reviews, but everything works as it should for me. It meets all the characteristics, no complaints, it was not in vain.

Topic: Poor signal reception after splitter

Good day. I have an apartment building, a common antenna, but I don’t know which one. If you connect the antenna to the TV, everything is shown perfectly, there is not a single interference anywhere. But I have 3 TVs, and accordingly there is a splitter for 3 TVs (see figure). after the splitter, the sizes of the wires leading to the TVs are the following 1-centimeter 10 (made it myself), 2-10 meters, 3-15 meters. From wire 1 the TV shows well, there is some interference here and there, but from wires 2 and 3 even ORT and NTV are snowing. I know that there are signal amplifiers, I went to the store and asked about them, but firstly, it costs 500 rubles, and secondly, the store told me that this would not help me, because it is only for private antennas. Help with advice, thanks in advance

Most likely your TV system has channel conversion. Use a cable with a double shield, type RG6 (better), RG59 (also possible) - preferably a good brand (CommScope, Belden, BetaCavi, Cavel, Bieffe) from the riser to the branch. Use good splitters: metal case, F-type connectors, connectors for cable outlets are also type F, neatly sealed. Antenna plugs - you can use F female-TV male transitions.

TV antenna does not work where to call Moscow

In addition, the news section of our website regularly posts information about changes in maintenance schedules caused by the need to carry out certain work on transmission equipment or antenna mast structures of the St. Petersburg branch of RTRS.

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As a rule, the television antenna is registered to the owner of the property, so the issue of turning it off will have to be dealt with by him. If for some reason he cannot do this, then it is necessary to issue a power of attorney to one of the relatives. You will need:

Who is entitled to a discount when paying for a TV antenna?

In accordance with Moscow government decree No. 70 of January 24, 1995, a discount of 50% of the TV antenna tariff is established for disabled people living alone; for pensioners living alone who receive a housing subsidy; for families consisting of pensioners receiving housing subsidies.

Please note that according to the Moscow City Center for Housing Subsidies (GTSZhS), those living alone include citizens living in a residential building where, apart from them, no one else is registered. This wording is specified in the resolutions of the Moscow Government on the approval of prices, rates and tariffs for housing and communal services, in particular in the resolution of the Moscow Government dated May 19, 2021 No. 280-PP.

Design and construction of houses

By designing your own antenna, this method is suitable for the vast majority of radio amateurs and will allow you to produce a device that has the required impedance. Having a drawing in hand, duplicate the design a specified number of times. Be prepared to work hard if your TV shows poorly. Find out the broadcast frequency and make a special antenna.

An antenna amplifier will allow you to bypass the limitations imposed on quality and cable length. The power cord will often need to be pulled to the roof. The distance to the TV station is small, the point is simply blocked by houses - we recommend trying to catch the signal using the indoor variety. The TV will show without a common antenna. It is allowed to place the “Cheburashka”, decorating it on the balcony, even above the suspended ceiling. The path of passage of the reflected beam is mysterious. However, conditions change according to the weather, and reception will deteriorate (or improve). It is recommended to give preference to omnidirectional antennas, which have a lower directivity coefficient and are equipped with an additional external amplifier.

How to refuse an antenna

If you watch cable, satellite or Internet television, then if the signal is lost, immediately call the company that provides you with this service. But a common house antenna is not a service, but a device that was installed on the roof of your house decades ago and since then, most likely, no one has even checked its serviceability. Consequently, it is unclear who maintains and repairs the collective antenna.

A collective TV antenna on the roof of a high-rise building is simply the joint property of the residents, along with stairwells, pipes in the basement and benches near the entrance. Well, material property needs to be maintained, and there will be corresponding expenses.
The housing office, or in modern terminology - the management organization, does not know whether you still use a common house antenna, have switched to cable TV, or you have not had a TV for a long time, since you get the necessary information from the Internet. Until you officially abandon the antenna, you are formally considered its user.

Unified City Antenna Service

While people are switching to satellite TV in droves, old TV antennas can still be seen on the roofs of many houses. Such collective options have been practiced for several decades. You can only receive a good signal if your home antenna is properly maintained.

The TV antenna in the apartment does not work, where to call?

Secondly, we already have MGTS Digital Television (Russia, Moscow) - now I’ll tell you everything and show you), which we had to connect to watch the paid TV channel “Our Football”, because you can’t add it to the NCS.

In the modern world, most residents of multi-storey buildings watch TV thanks to cable television (a cable is laid to the house and distributed among apartments), and an alternative is satellite television (separate antenna) or through websites thanks to the Internet (wired or wireless). But there are also residents who, in the old fashioned way, are connected to a collective antenna that was installed and connected decades ago. If the TV stops showing, then TV viewers are faced with the question of where to call to have the antenna repaired.

The TV antenna in the apartment does not work, where to call Moscow

The Housing Code of the Russian Federation belongs to the owners of premises in an apartment building by the right of common shared ownership of the common property in the apartment building, namely: 1) premises in this building that are not parts of apartments and intended to serve more than one room in this building, including inter-apartment staircases , stairs, elevators, elevator and other shafts, corridors, technical floors, attics, basements in which there are utilities, other equipment serving more than one room in a given house (technical basements). Part 2 of Art. 36 of the Housing Code of the Russian Federation establishes that the owners of premises in an apartment building own, use and, within the limits established by the Housing Code of the Russian Federation and civil legislation, dispose of the common property in the apartment building.

For subscribers who rarely watch TV, there is no need to reconnect. If the meager number of TV channels is not enough, then you should contact your provider. The company's employees will advise you on more current package offers and help you reconnect. If you have any questions, please let us know. Connecting a Rostelecom antenna Before connecting the Rostelecom antenna to your TV, you should read the terms and conditions of the services provided.

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Collective antenna Rostelecom

The collective offer provides for 51 channels in a package for only 215 rubles. per month. A wide range of services provided can be viewed in excellent quality. Among the main advantages of this service, we should highlight the ability to activate several TVs at one address without paying extra. The Rostelecom antenna is an outdated option for watching TV channels. Currently, most users prefer to use modern variations.

Community antenna – allows you to access TV channels for watching TV. The Rostelecom home antenna has become an unnecessary service for many users. In this case, you should contact the company's customer support service and leave a request to disable it. This approach allows you not to overpay for a service that is not used.

Where to call if the TV antenna does not work

As already mentioned, you need to look in the electrical panel to see if there are free sockets on the TV distributor, then drag the cable into the apartment (if it doesn’t already exist) and connect to the free socket. We just need to somehow resolve the issue with the TV subscription fee. In the sense that if you are not being credited with it now, and you connect to the cable, it will be an illegal connection. The subscription fee is collected by the housing office/housing association/housing cooperative and transferred to the cable TV provider.

Before you begin your next attempt to test the antenna, it is best to try the previous steps again. Perhaps there was a mistake made somewhere. If nothing helps, you can check the receiver for serviceability.

What channels can you watch without digital TV?

If it is not possible to purchase equipment for connecting digital TV, then only the following TV channels will be available for viewing:

Expand list

First;
TVC;
Match TV;
NTV;
Russia 1;
Che;
TV channel 360;
STS;
Disney;
Home;
Culture;
TNT;
Friday;
Petersburg 5;
TV-3;
REN-TV;
Yu-TV;
Star;
TNT4.

Quality repairs for everyone

Firstly, the characteristic impedance of a television cable is 75 ohms. Deviations in magnitude provoke reflection of part of the power in the path, which will inevitably lead to losses. Coordination methods have been invented, using which it is possible to use a cable of a different impedance. Let's wait to fence the garden. Devices designed for television broadcasting with a characteristic impedance of 75 Ohms. We take into account the elementary truth when selecting a cable.

The second tip concerns owners of indoor antennas. A typical picture: a wave channel and a half-wave vibrator with antennae are hanging, and a cable coil lies nearby. First of all, we look at whether the antenna is active or passive. Do you need to turn on the power? If it turns out to be passive, cut off the excess cable and decorate the pantry with a coil. The feeder segment introduces irreparable signal losses. In an antenna receiver, sensitivity strongly depends on the attenuation before the first amplification stage. In our case, it is located inside the TV; the cable to the socket introduces incredible losses. Another thing is the active antenna. The first amplifier stage is located here, the cable length becomes uncritical.
If the passive antenna is on the roof, it’s a good idea to get some money by using the Internet; the cable characteristics, look, exceed the linear loss of 0.2 dB. Attenuation is determined by the length of the feeder and the electrical characteristics of the product. Three meters of good cable introduce attenuation equal to one meter of cheap cable. It is recommended to install an amplification antenna and replace the cable. Fortunately, television is inexpensive. Forget the high cost of high-frequency WiFi!

Rostelecom television without problems

So, if you install your own television antenna, then, in addition to analogue broadcasting, a social package of digital broadcasting (about 20 high-definition channels) will be available for FREE. It turns out that for 160 rubles. We don’t even get what we can get for free.

Digital television on a collective antenna

In the section Service, care and repair to the question: TVs in the apartment work very poorly - ripples, noise. Car radio antennas Triad. Father calls on weekdays by phone. The TV is not receiving a signal. 2. Throw yourself out of the entrance and install an antenna on the roof of the entrance - 17 channels in each apartment for free (but this is provided that the SA works in everyone’s houses on Mondays, which means wires. TVF workshop. But also your neighbors. The TV supports the DVB-T broadcasting system.

1 - to obtain information about which channels are included in the first and second multiplex;
2 - to find out the list of necessary equipment for switching to digital;
3 - to get advice on how to set up your TV to receive digital TV;
0 — for communication with the operator.

The telephone number for setting up digital television in the Moscow region is 88005505030. To receive an answer from the operator, you must press the number “6” while in tone mode. The call center is open daily from 8.00 to 20.00.

Digital television hotline in the Moscow region

The ability to register a personal account, through which you can obtain: background information about the operation of nearby broadcasting facilities;
the right to send an electronic appeal to RTRS to ask a question or report a problem.
online chat in which you need to introduce yourself and provide an email address for message delivery.

This approach allows you not to overpay for a service that is not used. The largest Internet provider provides high-quality access to TV shows, films and series. Subscribers who do not want to pay a lot for this range of services can use the old variation - analogue television. This service provides the opportunity to use additional options: laying a cable from the subscriber device to the tap in an open way (1200 rubles); laying a cable in a closed way (5500 rubles). );connection of several additional devices (1600 RUR); installation of an apartment amplifier (6600 RUR); manual configuration of the device (900 RUR);

Where to call if the TV doesn't work

Coupons expire 90 days after issue. Check your owner's manual to make sure your set has a digital tuner. In some cases, local channels are available, sometimes at an additional cost, and in some cases additional equipment is required. In other cases, local channels are not available through your satellite provider. You should consult your satellite company or owner's manual to determine how the antenna interacts with the satellite equipment.

Attic Antenna The next best option is to install a full size antenna in the attic. This approach has many limitations. Physical space cannot provide optimal orientation. Structural elements of the home can block and reflect the signal. Attic antennas may not provide enough height to receive a clear signal. If you are installing the antenna in the attic, find the antenna in a location where all elements can be fully extended. If you have enough space, experiment with different locations in the attic.

26 Jul 2021 jurist7sib 143

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Digital TV hotline - toll-free phone number

Also, to clarify information regarding coverage area, connection and other issues on analogue television, you can call the Russian number -. Technical support specialists will provide detailed advice on a question or problem of interest, or redirect your call to another department, where they will definitely help you.

Digital TV hotline telephone – free

+7 for Moscow;
for the Moscow region there is a number – , where after listening to the autoinformer you need to press button 6 on the smartphone keyboard;
for St. Petersburg (+7;
Leningrad region - (+7. For each region there is a separate helpline number. You can find out the phone number for your region on the official website of RTRS - https://spb.rtrs.ru/ckp_adress/. At the top, set the desired city by selecting from the list. The digital television hotline in Russia operates 24 hours a day, seven days a week, with the only exceptions being information on areas where any owner of the presented TV can receive support and repairs at home.

In accordance with current standards, Rostelecom no longer installs public antennas. Persons wishing to file a refusal can write an application directly at the company’s office or via the Internet.

A common house antenna is a complex complex designed to receive a television signal. The system includes many elements: the TV antenna itself, cables, special amplification devices and a home distribution network. But today the design has been significantly simplified, and the number of channels has been increased.

What is a collective television antenna

Help: Users connected to a fixed antenna are required to pay for it monthly. Regardless of whether the subscriber uses it or not, payments should be made regularly, unless an official refusal is issued.

If you have any questions related to broadcasts of TV channels, or you are planning to connect terrestrial television, then you should contact technical support using a single toll-free number - 8-800-220-2021, which is valid throughout Russia in 2021. For users who require assistance at home: