What to do if Rostelecom has updated to Wink. How to get the firmware back?

The Vink platform gained popularity not so long ago. It is difficult to say what caused the increase in users - the cost of subscription, quality content, or active advertising of the service. But it's one thing when you intentionally connect this application. The TV interface of many Rostelecom subscribers has been updated to Wink. How to return the usual menu back after expanding the capabilities of regular TV, which many subscribers connected several years ago.

What is Vink: description and capabilities

Wink is a special application from the operator that gives access to interactive TV under one account on 5 different devices, including Android and iOS, Smart-TV LG and Samsung.

Interactive television is similar to cable TV, but is provided through various applications and services. In fact, it is no different from satellite or cable options, but it is much more convenient due to the fact that much less equipment is needed to connect, and access to channels, TV series and films can be obtained on different devices. For example, a smartphone, laptop and tablet.

Authorization in interactive TV is carried out through the provider. It could be a mobile or Internet operator. Access is provided through an existing or new account (that is, a user profile on the company website). For example, by registering in a Rostelecom personal account, a subscriber can use the same data (mobile number and password) to log into interactive TV from any of the mentioned devices. This means that all operator services are combined into one user profile. This is extremely convenient, since control is also carried out through it.

Since Smart-TVs are special television installations that differ from conventional televisions in their wider functionality and ability to connect to the Internet, it is very convenient to watch interactive TV on them. The large screen allows you to fully immerse yourself in high-quality viewing.

When registering for the first time, the user can receive the first month of the service as a gift - there is no need to pay a fee for it.

Why Rostelecom upgraded to Wink

The company began a soft transfer of the Interactive Television subscriber base back in 2021. All new customers began to receive set-top boxes for their TVs exclusively with the pre-installed Wink interface. The company's existing users were simply presented with a fait accompli.

Although the company's releases say that an upgrade program to the appropriate shell will be offered to subscribers, the reality turned out differently. Interactive TV users were simply presented with a fait accompli. Having turned on the TV once again with the desire to watch the news or a favorite series, we saw a greeting from Wink.

True, many managed to understand the relatively clear instructions on the screen, and after 15 minutes they still got to the TV channels, leaving many dissatisfied.

Wink will become the main platform for the entire Rostelecom Interactive TV ecosystem. For now, you can return the old interface using the method described above. But Rostelecom subscribers will have to come to terms with the new software. The interface will be completely and irrevocably updated at the end of 2021. Then no one will have the opportunity to return the old version.

What to do in this case? There is an option to accept the updates and learn how to work with the new interface. If this version of watching television programs does not suit you at all, change your television service provider.

Rates

There are quite a lot of subscriptions available to users, the price of which depends on the number of connected channels. Full list:

You can connect and disconnect any tariff plan or subscription in the appropriate section of the application or website. Content viewing occurs without advertising.

You can find out how much a specific promotional tariff costs on the service’s website. This price varies depending on changes in program conditions.

Pros and cons of the Tele2 “Everywhere Online” tariff

pros

• Unlimited calls within the network that do not consume a package of 500 minutes, and this package also includes calls to landline numbers, not just mobile ones;
• Large traffic package and a bunch of unlimited applications;
• Free access to the online cinema with the “Everywhere online.Wink” option;
• “SOS Package” is also available;
• Unused balances of minutes and traffic are carried over to the next month;
• The package includes 50 SMS throughout the country;
• There are no restrictions on sharing the Internet, downloading torrents or using a SIM card in modems;
• Price. Well, really, it’s inexpensive!
• You can save on the subscription fee with the “Profitable together” option.

Minuses

• This is Tele2 and the operation of this operator’s network.

How to install the application

The application can be downloaded and installed for TV and smartphone. There is no need to install any software on your computer. Below are installation instructions.

TV

To install an application on your TV, you need to download it for free from the internal store of equipment manufacturers. It is available for LG (Content Store) and Samsung (APPS) equipment.

Connection example on Samsung:

• go to the application store and enter “Wink” to find the software;
• click on the “Install” button and wait for the process to complete;

• to simplify access, you can add Wink to the main screen;

• Login to the service is carried out by entering a phone number.

The application's website provides clear instructions for installing the operator's application. If they do not help set up access, you need to contact support so that a specialist can help you understand the process.

Smartphone or tablet

Installation on tablet devices and smartphones does not take much time. All you need to do is download the application from Google Play or the App Store, enter your login information when logging in, and start using interactive TV services.

The user menu opens on the left. There you can find all the necessary functions for the full use of TV. Including sections:

• A television;
• Movies;
• Series;
• Children;
• Education;
• Multiscreen;
• Services;
• My collection;
• Browsing history, etc.

Computer

To use all the capabilities of the service via a PC, just go to wink.rt services and log in to your account. The interactive TV menu is available at the top. Having subscribed, the subscriber will immediately be able to view all the content available from his tariff.

Interactive television Wink - reviews

Arc.

Abomination. No respect for RTK clients. IT apparently came to the company. WE NEED TO GO TO DIALOGUE.

Beaver

Wink is shit!

Tatiana

They transferred it to fault without my consent. I can’t watch it for six months, it either freezes or doesn’t show at all. (no network connections) in short, crap., siphoning off money. Troubleshooting took 72 hours. I DO NOT RECOMMEND.

Alexei

Wink on the console is updated, but the quality is still the same. Nothing changed. The picture transmission has been improved better.

Elena

When watching a series with a Wink subscription, the episode is interrupted in the middle and you are offered to continue watching with a more expensive subscription

Dmitry Vladimirovich

https://zen.yandex.ru/media/tvobzor/wink-ot-rostelekoma-stoit-li-podkliuchat-5e236e5aee5a8a120532ca30

So, I decided to try Wink. I’ve been on Rostelecom for a long time, they seem to offer it for free, I decided to see what kind of service it was...

So, I connected it on my computer. Activated promotional code. Many, many channels appeared, they were beautiful... I tried a couple of channels - well, there is an image, but there are constant stutters, micro-rollbacks, etc. Just in case, I checked the connection speed, it turned out to be 60/80 Mbit (with the promised 150, but to hell with them). Visually, Wink over fiber works much worse than TV over 4G from a Beeline on a by no means top-end smartphone. All channels work honestly on the smartphone, smoothly, without jerks or interference. How this is so is unclear. After all, there has never been a speed of 60Mbps over cellular communications. Now I’m trying channels in Winka - almost 4/5 of those hundred either simply don’t load, or load after a minute of waiting, or they go so jerkily and out of sync with video and audio that I want to never turn it on again. You can watch the rest, but the jerks and lags are wow. In general, I do not recommend it at all. One good thing, I think I tried it for free...

vasylich vasylich

https://zen.yandex.ru/media/tvobzor/wink-ot-rostelekoma-stoit-li-podkliuchat-5e236e5aee5a8a120532ca30

Siphoning money! Pay for every little thing. And the quality is not indisputable...

seybey

https://4pda.ru/forum/index.php?showtopic=903473

Are all the films paid? Are 2008 films paid? Are you serious? Just a fixed price - everything for 299 rubles.. Oh yes, this is also Rostelecom... who am I...

Guest

https://www.otzyvru.com/rostelekom/review-409990

There is another problem with this interactive TV2. It keeps losing signal. You sit and watch “No Signal”. Tired of it. Rostelecom's technical support service is not working well. In general, they bought a headache. I'll probably have to part with both the company and interactive TV2. Of course it's a shame the money wasted. This is how my grandfather and I enjoyed our retirement.

Guest

https://www.otzyvru.com/rostelekom/review-409990

We bought the console on December 25, 2021. but they didn’t say anything that the promotion ends on December 31st for the light tariff. In short, they threw money down the drain! and how can you trust them after that???

Alexander

https://televizore.ru/obzor/wink

Everything is bad, your wink crap is not installed on my smart TV lg741 needs to be improved

Alexei

https://televizore.ru/obzor/wink

Samsung TV with SMART, but Wink does not connect. The development as an idea may be good, but the implementation is all negative. And this is either intentionally done this way, or it’s already clear where the developer’s hands are.

The article clearly states that to install on the TV - “To install the utility, you must enter the Smart TV function.” AND? And he’s not there – Wink…. Or I will say this – there is, but not everyone has it. I personally don't have one.

This is the second time I’m trying to connect to Rostelecom and again they mess up - they forgot to find out the model of the TV, and it turned out that when the wire was thrown, the previous provider was disconnected... They got it like....... . Bitches!

zeez

https://otzovik.com/review_9503175.html

Advantages:

are there really?

Flaws:

earn money by cunning

Money was debited from the card twice a few days before a certain date. Apparently, so that people do not have time to disable auto-renewal of their subscription. I have never seen such impudence. The first time I decided that I was late in canceling the auto renewal, so the second time I set myself a reminder, but the money was written off 2 days before the final payment day. Money is not returned! Wink has secured anti-advertising for itself!

Anonymous2941484

https://otzovik.com/review_9505147.html

Advantages:

No

Flaws:

the whole product is one big minus, and then try to unsubscribe from it for free

399 were stolen from the card from a disabled account and from deleted card data. This is a shame, gentlemen. It’s not even about the amount of money, but about the attitude, I won’t sign up a second time, even if you get better and I’ll change the Internet at home with online, I won’t sponsor thieves, I’ve been with you for almost 10 years, you’re all sick there. First, make the quality of your product adequate to the price. The support service does not respond for 20-30 minutes, and then cancels, there is no point in writing, there is no return response.

Elena Vander

https://irecommend.ru/content/rastorgnut-dogovor-s-rostelekom-distantsionno-bez-nervom-i-ocheredei-vzglyad-na-kompaniyu-gl

Good day

Today I want to write about a solution to a problem that I encountered myself a month ago. Namely, remote termination of the contract with Rostelecom. I read a lot of reviews from their clients who couldn't do this for a long time. About hours-long queues at the office and repeated calls there. About their wasted time and frayed nerves. But I couldn’t find an answer about remote termination of the contract with Rostelecom.

I have been their client for several years, why I decided to stop servicing this company, read in my review “Rostelecom is a blatant deception and unacceptable attitude towards clients. Be careful and careful.”

So, I didn’t want to go to their office and worry myself, after all the negativity. Therefore, I began to look for a solution to the problem.

Let me immediately note that Rostelecom’s equipment has already been purchased from us, in installments over three years, there is no need to hand over anything.

I have a few questions:

1. What is needed to terminate the contract besides an application?
2. Where can I get the application form?
3. How to send all this to the Rostelecom office?

I started looking for answers to them:

1. Knowing that termination of the contract takes place at the central office of the city, I found their phone number, called, and asked how to do it. They only answered me personally, giving me the address and opening hours, and I had to have my passport with me. Okay, so the application and passport, I took his photo
2. After wandering around the Internet, I found an application form for terminating the contract, it was easy. I printed it out, filled it out, signed it and took a photo.
3. At first there was an idea to send everything by registered mail, but it takes 2-3 days, and the addressee may not receive it immediately or not at all. And, inspiration, we live in the 21st century, there is e-mail. I found out the email address of the central office and sent everything.

The next day, a Rostelecom employee called, clarified the reason and said that within 1-2 days the contract would be terminated. After 2 days it was indeed terminated.

I was even surprised that everything went calmly and quickly. Thanks to Rostelecom for this, even though I didn’t lose my nerves here.

RESULT: It’s easy to terminate an agreement with Rostelecom without visiting the office, queues and nerves. Find out the email address of the branch in your city and send a photo of your application and passport to it.

Now, I want to try to give an objective assessment of Rostelecom, as a former client, without relying on emotions. After all, I have been using their services for more than four years.

Like:

• viewing management service;
• technical support service;
• It's easy to reach the hotline.

Do not like:

• equipment often freezes;
• poor level of training of hotline employees and their constant switching “to another specialist”;
• lack of customer focus.

I consider it unacceptable in their work:

• failure to provide responses to complaints;
• deception;
• connection of paid services by default, without informing the client;
• unwillingness to admit mistakes and shortcomings.

And finally, the amount of my dispute with Rostelecom was 400 rubles. The service was activated for this amount without my information or consent. Because of 400 rubles, a large campaign inflated such negativity. For a long time I wondered WHY do they have such a policy and WHY do they need it?

And I came to the conclusion, 400 rubles. from 1 person, from 100 already 40,000 rubles, and from 100,000 people - 40,000,000 rubles, and this is a considerable profit, EVEN FROM DECEPTION.

And I have always believed that a company that has many clients must retain them, attract new ones and constantly improve its quality of service, because there is such competition. Sorry I was wrong.

And regarding the 400 rubles - Rostelecom ignored the claim, did not respond to it, and more than 30 days have already passed, which they designated for consideration. There will be an addition or another review from me about this, apparently “to be continued..”

I will be very glad if my review helps someone.

Thank you for your attention and all the best to you!

=============================================

Beeline - Internet and television for 1 ruble. Benefits and pitfalls

———————————————————-

How Dom.ru resolves conflict situations and what is so captivating about the company’s work

Anton2202

https://irecommend.ru/content/obman-pri-rastorzhenii-dogovora

I connected myself to the Internet from Rostelecom via fiber optic, the company provided a modem.

Everything would be fine but:

1. The modem is super cheap, slows down the speed, so the speed did not match the declared one

2. I contacted the support service with only excuses - restart the modem...

3. I asked to replace the modem - no response.

After several months, I called how I could terminate the contract and whether I could do it remotely so as not to waste time. They said no, because they needed to return the modem and close the account.

Ok, I arrived at the office and were very surprised and asked why I was disconnecting. To the answer that Rostelecom is polite and responsive only when it needs to connect clients, and when the clients who pay their salaries need something, the answer is always no. We were very surprised and still tried to encourage us to stay, since they provide a free modem (working 50/50) and the best prices in the city (which is not true).

In general, I turned it off, returned the modem, and asked what I should do? they said no!! The contract was terminated. Excellent 3 hours of wasted time on everything about everything.

I connected to the Internet from another provider, bought a modem - Working.

After a year and a half, a notice of debt collection arrives!!)) 284 rubles 184 debts and 100 rubles for the services of the debt collection service. I called Rostelecom. - What kind of debt? We canceled the contract, returned the modem, they said I didn’t owe anything!! Your employee said that you don’t owe us anything! It took a very long time to sort things out and transfer employees from one to another.

The answer in general was that they canceled it in the middle of the month and in half a month this amount was drawn up, and they called me, wrote to me, etc. Accordingly, they cannot prove that notices were sent and were delivered. And the proof is an entry in some kind of card that the employee makes.

1. The employee who terminated the contract either lied or is incompetent (or this is a scheme for how to make money on clients. 1 client is 100 rubles and 1000 clients is 100,000 rubles, not bad to make a plan)

2. Modems provided by Rostelecom are of poor quality

3. The helpdesk is not a helpdesk. And the service - reboot the modem))

4. The company transfers your personal data to third party companies. Don’t be surprised if they start calling you from unknown banks, etc.

The company is trying to be modern, but with such approaches to clients it is somewhere in the two thousandths))

If they talk to you politely in the office and offer you tea, this has nothing to do with the quality of the services provided, for which you pay and from which they pay themselves a salary. This is a level of service that has been observed somewhere, but not completely observed. So don't be fooled. There are a lot of companies on the market and Rostelecom is definitely not the one you need. Don't waste your time and money on people who don't care.

At one time I was forced to connect the Internet from Rostelecom because no one at that time had yet installed a line into the house. and I liked their website, but once again - this has nothing to do with the quality of services provided by the company.

I hope this review will help someone not to step on the same rake, and Rostelecom to become a little better.

Thank you

Anton

How to register and login

On the official Vink website, you must enter your phone number in a special form and follow the instructions. The service will send login information on any of 5 devices.

Further authorization, including on Android devices, is also carried out by phone number.

You can also register on your smartphone by downloading the application - for this it is not necessary to go to the service’s website and receive a code to enter through it.

How to disable Vink subscription on your smartphone

You can disable the paid video service on your mobile phone from the application using the scheme for the site. They have identical structure.

Starting

The “Starter” package will be the best choice if there are no specific preferences for the direction of video content. It contains a variety of channels that will satisfy different tastes. If several people use a Vink account, everyone will find something they like. The selection includes 176 television channels:

• 30 ethereal;
• 30 entertaining;
• 32 educational;
• 24 with films and TV series;
• 17 informational;
• 13 children's;
• 13 musical;
• 10 sports;
• 4 TV stores;
• 3 about different things.

The most affordable price of all the Vink cinema packages presented does not mean very poor quality or lack of demand for broadcast venues. The assembly contains the most popular TV channels that can satisfy the needs of different users.

Average broadcast quality (mostly SD) is suitable for not the most modern TV models that are not capable of transmitting images in Full HD and 4K format. There is no need for their owners to overpay for super-quality images. The picture on their device will begin to freeze and slow down.

Maximum

The name alone makes it clear that the content in this package is the most extensive. 278 channels will provide maximum entertainment. Among them are a large number of educational and film portals. However, these are not all the advantages of this Rostelecom product. There is adult content here that is not found in any other Wink package. Strawberry lovers will be able to watch 6 pornographic channels: Brazzers TV Europe, O-la-la, Exxxotica HD, Naughty HD, Russian Night and Babes TV. The assembly includes options for the following areas:

• 54 educational and film;
• 33 entertaining;
• 31 with live programs;
• 27 musical;
• 26 from the sports series;
• 23 for preschoolers and schoolchildren;
• 17 with news;
• 6 porn;
• 4 TV stores;
• 3 other topics.

For connoisseurs

The package was created by Rostelecom developers with the goal of pleasing movie lovers. Why buy movies in cinemas with online streaming? It is enough to subscribe to the Wink package from Rostelecom under the eloquent name “For Connoisseurs”. The price is quite high, but if you add up all the films that you have to buy separately on other services, the budget savings become obvious.

Cinema gourmets will be pleased with the choice of channels. An assembly for film buffs with a professional view of this art. The tariff here is quite high, but the services are of a different level. Subscribers will be able to watch 150 TV channels and 5,000 films from the Vink film library. Portals of the following topics are shown:

• 30 live broadcasts;
• 27 educational;
• 26 entertaining;
• 21 with film distribution products;
• 17 news;
• 12 with music;
• 10 kids;
• 8 sports;
• 4 teleshops;
• 3 others.

Optimal

The “Optimal” package contains 203 TV channels. In terms of cost, this is the “golden mean”, the optimal price-quality ratio. This Wink package from Rostelecom is worth buying for television lovers. It does not have the video cinema KinoViP, but there is a huge number of TV channels for every taste.

All categories and directions that digital broadcasting suggests have been added. The display quality is medium to high. Lots of content for young TV viewers, sports fans, and music lovers. In short, a great opportunity to spend your free time watching videos of interest to all family members. The selection contains TV channels:

• 33 educational;
• 30 broadcast and entertainment;
• 21 children's television platforms;
• 23 with music concerts and videos;
• 24 portals with film content;
• 17 news, information;
• 18 dedicated to sports and athletes;
• 7 pieces of other topics.

Contacts

If you have any questions or encounter problems while connecting or operating the set-top box, you should contact a specialist. This can be done using the following contacts:

• unified support service: 8 (800) 1000 800;
• email for direct inquiries: [email protected] ;
• feedback form on the operator’s official website;
• chats on social networks: VKontakte: https://vk.com/rostelecom ;
• Facebook: https://web.facebook.com/Rostelecom.Official ;
• Odnoklassniki: https://ok.ru/rostelecom.official ;
• Instagram: https://www.instagram.com/rostelecom.official/ .

CinemaViP

This Vink TV package is 34 rubles more expensive than the “Starter” package. It allows you to watch 129 channels. Almost all of them are in HD quality. Unlike the Starter Pack, this includes TV 1000 Action HD, ViP Premiere, ViP Megahit, ViP Comedy. The selection also includes films from the VIP Play service. Topics of TV platforms and their quantitative ratio:

• 28 broadcast, with live broadcast;
• 28 with regular and serial films;
• 16 educational and entertaining;
• 12 news, information;
• 9 each for music and for children;
• 4 each about sports and TV shopping;
• 3 other directions.

Advanced

For such an extended Vink TV package from Rostelecom, the price is slightly higher, but there are also more TV channels - there are 234 of them. Music, sports, and educational content have been added. For kids, the choice has also increased. If you are used to clicking the remote control buttons, going through a series of channels, and feel like a TV viewer with pretensions and increased demands, it is worth including this subscription in the Vink application. On it you will always find sites:

• 44 educational;
• 43 films showing;
• 31 with entertainment content;
• 30 ethereal portals;
• 23 options with music of all genres;
• 21 for children and teenagers;
• 18 broadcasting sports matches;
• 17 portals with news from around the world;
• 7 with other TV content.

Wi-Fi set-top box Wink+

If you want a more functional device with additional features, then you should pay attention to the Wink Plus Wi-Fi set-top box. It boasts a long list of options and features:

• The set-top box is connected via Wi-Fi without unnecessary cables. At the same time, the Internet of any provider is supported. Thus, it is not necessary to connect your home Internet to Rostelecom;
• Wink video service with all TV channels and online cinema is supported;
• simultaneous connection of up to 5 devices;
• support for 4K and HD quality;
• catalog of useful applications, services and games. For example, you can monitor the weather, exchange rates and the latest news;
• based on the user’s browsing history, artificial intelligence generates personalized offers;
• you can turn on programs from the archive, rewind them, pause them;
• support of educational services for children;
• A mouse, keyboard or gamepad is connected to the console. This allows you to play most modern games using the cloud service. Even if there are no controllers, you can install a special application for control from your phone.

The cost of Wink+ depends on the chosen purchase method:

• one-time payment - 4990 rubles;
• installments - 250 rubles per month for 2 years. The total cost is 6 thousand rubles. It is important to note that this option is only available to those who already use Rostelecom’s services.

Additional features

It is impossible not to note the functions that are unlocked when purchasing additional equipment:

• Voice control of viewing using the “Capsule” column with artificial intelligence from Rostelecom: you can find or include films and TV series from the Wink database;
• playback volume adjustment and rewind;
• switching TV channels, as well as other functions provided in the column itself.

How to buy a Wink Plus console

If you are interested in this offer, you can place a purchase order through the official website. Follow the following algorithm:

1. Go to the web address: https://rt.ru/hometv/wifitvwink .
2. Scroll the page to the block with the questionnaire. First, choose the appropriate purchase method: installments or full price.

3. Next, fill in the following fields:
   Name;
4. SIM card contact number;
5. city ​​and full address;
6. convenient date and time for the technician to arrive;
7. comment on the order (optional).

8. Now click on the “Submit Application” link.

Immediately after this, you will see a notification that your application has been submitted successfully. All you have to do is wait until the operator calls you back and helps you complete your order.

Wink Content

The films section presents many videos of foreign and Russian production. Among them are cinema classics and many premieres of 2021. For example, the new summer releases are the fantasy melodrama with Emma Roberts “Paradise Hills”, the art horror about killer clothes “Little Red Dress”, the cartoon about the adventures of a spoiled corgi who finds himself on the street, “Royal Holiday”.

Vink presents Russian-produced TV series and dramas. There are few popular Western TV series on the app. You can find the premiere season of the HBO series about misfit superheroes Watchmen, a German remake of the Norwegian TV series about the ordinary lives of teenagers Skam (Shame).

About 200 TV channels are available through the application. They are presented in the form of a television program. Through the platform you can watch TV channels such as Channel One, Rossiya, TNT, Karusel, World News, FOX and others.

What packages does Vink offer?

First of all, the responsible persons of Rostelecom when compiling packages were interested in the variety of directions. They tried to take into account the interests of their target audience, and they succeeded. Here, music lovers, avid fans, movie buffs and even fans of adult videos will find their media content. The price at Wink does not deter Rostelecom, on the contrary. Subscriptions with this set of portals are cheaper than those of competitors. The content of the collections is also excellent. Everyone will find something interesting here.