You can check Tricolor payment by ID using different options. It is recommended to make timely payments for the use of services. In this article we will look at how to check your account status. This is especially true if the user wants to check whether the payment has been received.
How to check payment and find out balance through your personal account
To check the balance of your personal account in Tricolor, you must have access to your personal account. Your personal account is located on the Tricolor website (tricolor.tv). You can also use the “My Tricolor” mobile application. Read about how to log into your account, register and get a password, and download your account to your phone here.
Go to your Personal Account. You can view your personal account balance on the main page of your personal account (see photo). Here you can check your payment and active subscriptions.
If your balance is 0, don't worry, this may be normal. Please note the subscription status: active or not (see photo). If it is active, then you don't need to worry.
The fact is that the balance will be non-zero (positive) only if there are undistributed funds in the account (for example, the subscription was not activated automatically or there was a balance from previous payments, i.e. money in excess of what was needed to pay for the selected subscriptions) .
You can find out your account balance only through your personal account, but you can check active subscriptions without your personal account. All methods of checking your balance are described in a separate article.
Checking the payment status: how to find out if TV was paid on time?
The easiest way to find out about crediting funds is to use the receiver. This is a special device for exchanging data with a satellite. Each user has a unique number and has their own number. Depending on this number, the presence of a link to a specific personal account of the company subscriber is determined.
The account number and all user data are entered into the database. Using the control menu, you can go to settings to check your balance. An equally reliable source of information will be the official website, where the equipment identification number is indicated in the required section.
Why is there 0 rubles on my balance even though I paid?
Let us explain with an example how this can happen.
Let's assume you have no active subscriptions (the paid period has expired) and your renewal rate is 1,500 rubles per year. You deposited 1500 rubles into your account. What will you see in LC? : Balance-0 rub, active subscription-365 (other number) days. This is a normal situation. Money should immediately turn into days. (You bought 365 days of viewing for 1,500 rubles, so you no longer have money, but you have days of viewing “bought” with them).
Sometimes it may happen that you have 1,500 rubles in your balance, but there are no active days of viewing, then the subscription must be activated manually. How to do this is described below.
The personal account balance will most often be equal to 0, because the balance is “extra” money in addition to what was used to pay for Tricolor services. For example, if you paid for services in advance or an amount greater than what was needed to activate the packages (for example, the tariff is 1500 rubles, but you deposited 2000 rubles: 1500 will go towards paying for the package, and 500 rubles will remain on your personal account).
What is a Personal Account
The Tricolor personal account (aka personal account) is your personal “piggy bank” of funds in Tricolor. All money deposited by the subscriber to his Tricolor ID or contract number goes there. They are spent on paying for Tricolor service packages. Unspent (extra) funds remain in the account until the next payment deadline for the main package arrives. You can also use them to pay for an additional package or transfer them to your other Tricolor ID.
Attention! If there are funds in your personal account, they will automatically be spent on the first completed subscription (if there are enough). Automatic renewal of services is enabled by default. If you want to renew services manually, then auto renewal can be disabled (see photo)
How do I find out what Tricolor tariff I have?
You can find out what Tricolor tariff (package) you have in the subscriber’s Personal Account on the main page (see photo). There is also a list of connected channels and active services, the name of the package, its cost and expiration date.
In some cases, the tariff can be changed. You can also check the availability of a tariff change in your personal account (see photo).
If only your current tariff is indicated in the drop-down list (as in the screenshot), then changing it is impossible. Most often, the tariff change occurs in the direction of increasing its cost (from Unified 1500 rubles to UnifiedUltra 2500 rubles) or is simply limited to “with/without extension”.
The main packages at the moment are the “SINGLE” and “SINGLE ULTRA” package. In LC, in addition to the main package, all additional packages and Tricolor services available for connection are also presented, as well as various services offered by the operator (Tricolor Smart Home, video surveillance, satellite Internet).
Currently active packages and subscriptions can be viewed without a Personal Account on the tricolor.tv website. To do this, you need to enter your Tricolor ID in the verification field. As a result, you will see the name of your active package and its expiration date, or the message “You have no active services” if your subscriptions have expired. You will not see the money in your personal account here; to do this, you need to go to your Personal Account.
Verification methods
To check the Tricolor TV balance, you just need to know the ID of the equipment you have installed. This identification number is assigned to each receiving device and consists of 14-16 digits. Using the ID, the provider knows what actions the user is performing. The operator can apply certain options to the subscriber.
By entering the identification number, you can find out information about the equipment and subscriptions issued. To check your balance you need to:
- Visit the official website of the Tricolor TV organization.
- Go to the “Support” section.
- In the menu that appears, select “Check subscription”.
- Enter your ID number and pass the anti-spam check. This is usually done by entering a check number.
- Press the “Check” button.
Information about completed subscriptions and the end date when a new payment must be made will appear on your monitor screen.
How to pay for Tricolor through your personal account
All payments for Tricolor services through your personal account are made without commission.
Payment for Tricolor services through your Personal Account occurs as follows.
We go to the subscriber’s personal account
Go to the “Payment” or “Connect package” section (see photo)
A page opens for selecting the services you want to pay for (see photo)
The first line asks you to top up your balance (non-target account). This line should be used if you are depositing money for future payments, which you will subsequently distribute yourself (that is, you are creating a certain reserve of funds to pay for any package). Here the amount is prescribed independently.
Next are the selection lines for paying for specific packages. The first one will be your main package, usually "Single". Here you can renew your subscription for a year. Below are additional ones. For those packages where monthly payment is available, you will be given a choice (see photo)
When depositing funds for packages with monthly payments, please pay attention to the following information! Even if you deposited money into the payment account for such a package for several months, for example, MATCH PREMIER for 4 months (299 rubles x 4 = 1196 rubles), it does not mean that you will watch this package for all 4 months. Why? For the first month, 299 rubles will be charged, and in the following months the cost of the package may change (for example, it will become 319 rubles) and, therefore, you will not have enough money for the 4th month and the package will not be activated. You cannot fix the price for a monthly package for more than a month, even if you have paid for the whole year in advance.
We check the boxes for everything we want to pay: you can check one package or several at once and click the “Pay” button. The payment details page opens with a list of selected packages, the amount to be paid and the choice of payment method: Bank card, from a mobile phone account or through a fast payment system . (see photo)
We choose a method and proceed directly to payment.
When paying by credit card, pay attention to the check mark (see photo). This checkbox is checked by default and if you do not remove it, not only will your bank card be linked, but auto payment will also be activated.
Enter your bank card details and confirm the payment. Payment for tricolor personal account services is completed.
Checking balance status by ID
Renting satellite television equipment and subscribing to channel packages requires timely monthly payment, which otherwise can lead to blocking of broadcasts and other consequences that make it difficult to watch your favorite television channels. You can find out the Tricolor TV balance in a variety of ways, and the identifier is the contract number, smart card ID or receiver code.
The contract number can be found in a copy of the official paper documentation issued when registering for a service package. Often, such information is lost, which contributed to the introduction of the ability to replenish the balance through a unique smart card or receiver number, consisting of a combination of 12 or 14 digital characters. Each piece of equipment is assigned a unique number at the factory, allowing it to be used as a unique top-up account.
Using Tricolor TV, you can check the balance by ID in the following ways:
- using a special function on the official website of the satellite television operator;
- having gone through the registration process and further authorization in your personal user account;
- by calling the toll-free support number, where the operator will connect you with a specialist from the company’s financial department;
- using an ATM or information kiosk of most Russian private and commercial banks.
Each method is unique and requires separate consideration, which will allow us to identify a suitable method for monitoring the current personal account balance individually for each subscriber.
Why do you need LC Tricolor?
As mentioned above, a personal account is created by Tricolor itself at the time of registration of receiving equipment. In July 2021, the personal account interface was updated and became more modern and easier to use. New sections have appeared. For example, “Equipment Exchange”, intended for independently processing the exchange of an old receiver. It is now possible to transfer funds from one of your Tricolor IDs to another.
Subscribers who do not use their personal account deprive themselves of a useful service, because... many problems that arise when using Tricolor services can be solved very simply through the personal account. These include issues related to payment and activation, transferring funds, searching for channels, restoring viewing, and even contacting technical support. How to restore access to your Tricolor account is written here.
How the LC works is described in a separate article. It provides a detailed overview of all sections of the personal account and describes its functionality.
In conclusion
It is up to you to decide how to check your balance by ID. At the moment, Tricolor is practically the only operator that has provided so many methods for checking accounts for subscribers. All that remains is to decide on the most convenient one.
Content
One of the basic conditions for providing competitive services among satellite television operators is not only the provision of favorable tariffs and quality service, but also a developed service that allows you to find out up-to-date information on your personal account at any time. The largest Russian satellite television operator, Tricolor TV, has not unfoundedly held this position for a long time. Using Tricolor, you can check your balance by ID in a variety of convenient ways, allowing you to receive up-to-date information in the shortest possible time and not miss the established payment deadlines.
In this material we will look at the capabilities of the official website, user control panel and third-party services available for use in 2021.
How to change registration data and phone number in your personal account
Often the subscriber has a question about how to change the phone number in the Tricolor Personal Account? To change your phone number, you need to log into your personal account, go to the “PROFILE” - “MY DATA” section. Click on the pencil next to the phone number and a field for entering a new number will open. Next, you will need to confirm your phone number by entering the code from the SMS message. You can change your email address in the same way. (See photo)
To change other personal data in your personal account (full name or address), you must fill out an application form for changing registration data. You can fill it out directly in your personal account in the section “PROFILE” - “MY DATA” - “CREATE AN APPEAL” (see photo)
Next, you will need to print the completed form, sign it, scan or photograph it and upload it back to the site (see photo).
To change your registration data, you will also need to scan your passport and upload it too.
A request will be created to change the subscriber's personal data. If everything is filled out and sent correctly, the data will change within a few days. If suddenly you did something wrong, you will receive an error notification to the email specified in the application.
What should you do if you don’t have access to your personal account or don’t have the phone number that was specified during initial registration? Step-by-step instructions on changing registration data without access to your Personal Account can be found here.
Contacting technical support to verify payment
Technical support can help the client in various emergency situations that are associated with equipment malfunctions, program failures, and so on. The service should also help a client who does not have access to the Internet or does not know how to check his account.
A person can call the number at any time and ask to know his remaining account balance.
In order for the hotline to respond to help, a person must provide his data - full name and receiver ID number. Technical support will provide all the necessary information and answer the client’s questions.
It is worth noting that technical support is convenient in that the user only needs to dial the number listed on the company’s official website, as well as know the unique data of the receiver and his full name. The client is not required to have professional knowledge of equipment design, as well as modern technologies. Support works around the clock, so at any time the user can call and ask about all the data he is interested in, as well as ask questions that the hotline can answer.
Timely payment is an important point for the successful use of Tricolor equipment. There are a huge number of ways to find out the balance, so everyone will find one more convenient for themselves. Everyone hates it when channel packages stop showing for a period of time because a person forgot to pay for subscriptions. It is for such cases that various means and methods were invented to find out the account balance.
How to repeat activation commands from your personal account
The activation key (also known as the key for decoding channels) is a signal that is sent by Tricolor to your receiving equipment to activate paid channels. As a rule, it is sent automatically, but in some cases you may need to repeat it.
From your Personal Account, you can independently repeat the activation commands. There is a wonderful, useful button for this. It's called "Repeat Command Activation".
Just click on it, and the activation keys will be immediately sent to your receiver (see photo)
You need to repeat activation keys in the following cases:
The receiver was not turned on for a long time and the keys were lost. The hardware software malfunctioned. They missed the payment deadline and paid later.
If the channels of the paid package display an error message (“Error 0”, “Error 10” or “Error 13”) simply click on this button and leave the receiving equipment turned on. Viewing should be restored fairly quickly (usually within an hour, but there may be a delay of up to 8 hours)
You can send activation keys without a personal account using Tricolor technical support. To do this, you need to create a request to Customer Support on the website tricolor.tv (see photo)
Sending key activation commands is available once every 5 days.
We check the balance through the support service
If it is not possible to visit your personal account, you can check your tricolor balance using other methods. To do this, you will need to contact the operator. You can do this:
- By phone.
- Use the chat.
- Via Skype.
The most convenient way is to immediately call hotline 8 (the call is free) , select the required category and wait for a connection with an operator. It will help you check Tricolor TV by ID number and provide all the information you need about the balance status.
If the hotline does not connect to an operator for a long time, then you can talk to the operator via Skype. The official website provides all possible contacts through which you can contact the operator. Accordingly, each client has the opportunity to choose the most convenient solution for himself.
How to contact technical support through your Personal Account
There are two ways to receive technical support through your Personal Account.
1. Via “Chat with support”. 2. Create a written appeal
The chat is in the “HELP” section (see photo)
Operator assistance with this method is provided in real time through correspondence with a specialist from the operator’s technical support service. They answer quickly and help you solve many simple questions online. If it is impossible to help “here and now”, you will be asked to make a request in writing by filling out a special form. It is also located in the “HELP” section (see photo).
You will need to select the topic of the appeal and the corresponding section. The answer will arrive to your email after some time.
You can contact Tricolor technical support without a personal account. All information about this is here
How to find out your ID
The balance is checked using your personal ID. Each subscriber whose equipment is registered in the Tricolor TV system receives an identification number. It can consist of 12 or 14 digits. Moreover, it should always be at hand, all operations with the account are performed only with its use. Before wondering how to find out the Tricolor TV balance, you need to find out your personal ID. You can watch it:
- On the smart card, it is located in the receiver.
- In the subscription agreement.
- On the TV screen, using the “Status” menu of the satellite set-top box.
How to disable Tricolor auto payment
Automatic payment is activated the first time you pay for Tricolor services with a bank card through your personal account and this happens automatically unless you uncheck the corresponding box.
To disable Tricolor auto payment, do the following: Enter the “PROFILE” section in your Personal Account, in the “LINKED CARDS” subsection (see photo).
If there is no card there, therefore, there is no auto payment either. The subscriber can disable the “Autopayment” option without deleting the Bank card or remove the bank card from the Tricolor account. In this case, auto payment will also be disabled (see photo).
How to find out the expiration date of a Tricolor TV subscription
The subscription expiration date can be clarified using the same methods as described above. For example, using a special form on the main page of the company, you will find out the active services.
Most users prefer a personal account. The developers have provided expanded functionality where customers can activate additional packages, change the tariff, make payments, etc.
How to activate the Tricolor service in your personal account
To activate Tricolor payment in your Personal Account, go to the “CATALOG” section of your account, select the package you need and the renewal rate (see photo).
If there is enough money on the balance to connect channels, the money will be debited from the account and the package will be activated. If there are not enough funds, then the system will offer to pay for the selected package. After payment it will be active.
OUR RECOMMENDATIONS!!! To ensure that you don’t have any problems with Tricolor TV in the future: * when registering, please indicate your current phone number and email address; * promptly update your personal data in your personal account; * pay your subscription fee on time; * update the receiver and module software in a timely manner; * protect your equipment from power surges;
How to quickly check your balance
Many people are interested in how to check the Tricolor TV balance by ID as quickly as possible. This can be done on the official portal using the “Checking subscriptions” section. We indicate your personal ID in it, after which information about services and account status will be displayed. You will immediately be prompted to top up your account in several ways. This option is especially in demand among satellite television subscribers.
- Tricolor TV personal account - login, registration, password recovery
