How to confirm personal data on Tricolor TV through your personal account?

Restoring Tricolor TV channels

In most cases, if channels disappear, it is enough to reboot the receiver. After such a simple action, the channels should return to their places. If the desired result does not occur, you should perform the following steps.

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1. Perform a factory reset. To do this you will need to use the remote control to open the menu and in the “Settings” section find a reset to factory settings. In some models, the item may have a different name. Confirming the selected partition automatically resets all settings that were previously made. After this, the receiver can reboot. Subsequent actions consist of re-entering all the data - time, suitable language, etc.
2. An automatic or manual search will help restore the list of lost channels. Also, using the remote control, the receiver menu opens. In the search section, select the appropriate option. To perform a search, it is important that the time is specified correctly. After which the system will perform the work automatically. The final step in this case will be saving the found channels.
3. Sometimes it happens that the automatic search does not give the desired results. In this case, you will need to enter the parameters yourself.

Registration on the official website

In order to access the channels and enjoy watching your favorite TV shows on the company’s website, you need to register and go to the “Subscribers” tab. Next, scroll the site all the way down and find the “How to pay” item, then go to the “Card Activation” tab.

A new page will open asking you to enter your receiver's DRE ID. If you don't know where to find the DRE ID of the receiver, just press the ID button on the set-top box control panel. On the page, enter the DRE ID of the receiver, the unique numeric ID code of your card and the code that you see in the picture, then click “Continue”.

The next window will require you to enter the last name, first name and patronymic of the owner of the receiver and the email address to which the registration result will be sent. The next step is to click on the “Activate Card” button.

After this, the site will ask you to check the entered data and offer you to complete the registration procedure by clicking on the “Complete” button.

When contacting an official dealer, card registration takes place in an informal setting. You can contact a company representative in your region by phone, and we will tell him the DRE ID number, the unique number of your card and the package you want to connect to. Or meet in person and ask him to activate your card.

What is a CAM module

Suppliers in the satellite communications market are actively promoting this device. However, the best and most interesting devices in this area were the Tricolor TV package devices and the NTV module. Using the module allows you to decode channels that do not broadcast in the public domain. This became possible thanks to the use of equipment binding technology. The only point to consider is that you can only view or record from one private channel at a time.

Tricolor provides its subscribers with a wide range of topics: scientific, music, children's, sports, and other channels.

The kit offered by NTV includes a smart card with 600 rubles credited to its balance. The user receives access to the package of encrypted channels immediately after activation. As in the previous case, you can view no more than one channel at a time.

What is a scratch card?

A scratch card is a tool for accessing operator services. It is a plastic card with a microchip that looks like a telephone SIM card chip. On the back side, under the layer of protection, a secret Pin code is printed, which is required for activation.

There are universal payment cards, the denomination of which is from 100 to 1000 rubles. They are needed to pay for all Tricolor TV services, for example, for several channel packages at once. Other types of scratch cards are used to pay for a specific package selected by the user. The subscription period for viewing a channel package may vary.

This is the series that authorities or the phone company will ask when you want to report it as stolen, and should always be marked. This number will appear on your screen. Block incoming calls or put them on hold. . There are several codes for this that work differently.

Methods for activating scratch cards

#43#: Disables calls waiting that you activated with the previous code. Battery and cell phone information. . Never use it unless you have backed up your information, it will delete it completely except the memory card. Don't do this with battery less than 60%.

As for new equipment, another “Start” scratch card is provided for its registration. It does not need to be activated and it is not possible to renew your subscription.

Procedure for changing data on Tricolor

Initially, each user confirms the information specified in the contract after registering in the subscriber system. The client is given 90 days to complete the operation. Otherwise, the provider has the right to limit the broadcast.

If any information changes in the future, you should notify the Tricolor company, which means entering personal information about the equipment, the owner of the equipment, the installation address and user contacts.

Completing the procedure is mandatory, since subsequently the specified data will be necessary when providing timely technical support, providing reference information and participating in various promotional drawings.

• How to activate Tricolor TV yourself - activation code for viewing

How to terminate the contract with Tricolor TV and get your money back

The only way to terminate an agreement with an operator in 2021 is to write and send a corresponding application to the company’s address. In the same application you will need to indicate the need for a refund using the details specified by the subscriber.

It is important to know that you will be able to get back only the amount that was not spent by the client. In this case, the application itself must be written 15 days before the planned shutdown of television.

To find out the exact and correct procedure for canceling the services provided, you can call the contact number. Operators are obliged to advise the caller and explain to him the correct course of action.

How to find out the subscriber agreement number for Tricolor TV

The simplest and most convenient way to find out the exact number of the concluded contract is to simply look at the documents the subscriber has. In situations where the agreement was concluded during registration or when the necessary papers are lost, you just need to go to your personal account on the official portal of the provider.

All information and combinations necessary for users are located in the section with personal information or a subsection describing the connected options.

Separately, it should be clarified that the subscription agreement can be printed or re-requested at the satellite company’s office if it has been damaged or lost. But you must apply for a copy of the document to the same department where the equipment was previously purchased.

Why subscribers are left without a card

Tricolor TV technical support service and dealers often receive requests for access card restoration. The reasons are different, but a few of the most popular ones can be identified:

• Threw away: along with the packaging of the new set, or decided at the end of the subscription that the “next” one was needed for decoding
• Purchased with an incomplete set: this often happens when buying a used set from unscrupulous sellers, but even in large chain stores the card may “go” to a demonstration stand or into a consultant’s pocket and not return
• Stolen: random guests go for theft if they have lost theirs
• Spoiled: subscribers rip off the chip in an attempt to find the ID underneath, cards are chewed by children and pets
• Lost: for example, when moving

There are many reasons, but the result is the same - viewing is impossible. What to do if there is no working Tricolor TV smart card?

Tricolor TV agreement - form: sample

Registration on the official website is used when purchasing equipment for the provision of television services in chain stores and supermarkets. In this case, a sample form is not required, since the user will only need to fill out the registration form. It will have to indicate:

• ID (12 or 14 digits located on the smart card or sticker on the receiver);
• receiver model (indicated on the front panel of the device);
• serial number of the set-top box (23 digits located on the sticker on the receiver);
• individual code (on a smart card or scratch card);
• last name, first name, patronymic and date of birth;
• passport details;
• address of equipment installation and user residence;
• home and mobile phone;
• email address;
• confirmation code that will be sent to the previously specified mobile phone after sending the corresponding request.

Additionally, you will need to check the box confirming your agreement with the rules (it is advisable to read them) and click the “register” button. After which you will be left with a Tricolor TV contract by clicking on its number.

Checking the receiver

The process of concluding a subscription agreement in 2021 should begin by checking whether the future Tricolor client needs receiver registration. Typically, if a TV viewer purchased equipment from an official dealership, all the procedures required by the rules are carried out by the seller, and the user only needs to put a couple of signatures and proceed to watch television.

To make sure that the subscriber will have to do everything independently, you need to:

1. visit the company's official portal;
2. find the “check subscriptions” section;
3. enter the set-top box ID in the field provided;
4. check the results.

If the described method is inconvenient, you should use an alternative. It consists of calling the contact center and obtaining the necessary information from operators.

Why do you need to provide personal information?

When purchasing Tricolor equipment and connecting to satellite television, users are faced with the need to provide passport details and other personal information. Sometimes buyers meet this requirement negatively and do not understand why they are obliged to fulfill it. There are a number of reasons for this.

1. Current Russian legislation requires providers to register users.
2. To better ensure safety, specific equipment is tied to one person.
3. Improving the quality of services - you can more quickly resolve requests or failures when paying for services.
4. Registered users can participate in company promotions.

How to register

Online subscriber registration

ATTENTION! If your receiving equipment includes a Subscription Agreement (for example, you bought the equipment in a store of one of the federal electronics networks), you can go through ONLINE REGISTRATION, or register by calling the toll-free number, which you will find in the “Subscriber Directory” included in the “ Tricolor TV". Instructions for filling out the ONLINE REGISTRATION form can be found here.

Registration via dealer

If you purchased the equipment not from a chain store, then registration will be carried out by an authorized Tricolor TV dealer. To carry out the registration procedure, contact the specialist who installed your satellite equipment, or any Authorized Tricolor TV dealer (hereinafter referred to as dealer).

Before registering as a Tricolor TV subscriber, you will be asked to familiarize yourself with the text of the Service Agreement and the Terms of Service.

You will find a complete list of dealers on our website.