How to turn on tricolor after a long shutdown

If your Tricolor TV receiver has not been plugged in for a long time or the cable from the antenna has not been connected to it, you will not be able to see the channels.

The message coded channel DRE will appear.

For a long time it is about two weeks.

To start showing Tricolor TV again, you need to call

8−800−333−29−33 and explain the situation as it is. Then follow the operator's instructions.

He will ask you for your subscription contract number or card number. This number has 12 or 14 digits.

Then he will tell you to unplug the receiver for two minutes and then turn it on again.

Before doing this, check whether the cable from the dish is connected. And does your information channel show Tricolor?

After you plug in the receiver, the display of paid and free Tricolor channels will resume within 8 hours. This often takes 10−20 minutes.

This time is required to re-register the receiver with the satellite.

If the satellite does not receive a response from the receiver for a long time, it excludes it from its list.

To ensure that Tricolor always shows, never disconnect it from the network or the antenna.

If you have questions about tricolor, call Tricolor in Bratsk 27−03−53.

Below is information with typical faults that is applicable to Tricolor receivers of the following models: DRE 5000, DRE 5001, DRS 5003, DRE 7300,

GS 7300, GS 8300, GS 8300M, GS 8300N.

Let's consider the following typical malfunctions of Tricolor receivers:

1. The receiver does not turn on when connected to the network

— You need to check the back panel, perhaps the switch there is in the “off” position. — You may have to repair the power supply of the Tricolor TV receiver.

2. The set-top box turns on, but the screen blinks

— the power supply does not work.

3. The Tricolor TV receiver turns on, and “boot” appears on the screen

:
— A software failure has occurred on the receiving equipment, you will have to return the receiver for flashing.
— The motherboard has failed. 4. The receiver turns on and all the symbols light up on the screen:

— It is necessary to reflash the receiver because there was a software failure. — The motherboard of your receiver is faulty.

5. The set-top box is functioning, and the inscription “Short circuit!” appears on the screen. Check antennacable!”, translated as “Short circuit! Check the antenna cable." In this case, you can carry out a small diagnostic yourself: - Disconnect the antenna cable from the receiver, and if the inscription on the screen disappears, then the problem is in the satellite converter or the antenna cable. — Check the antenna cable for short circuit. — If you disconnect the antenna cable from the receiver, and the inscription on the screen does not disappear, then repair of the tuner unit will be required.

6. The receiver is operating, but the picture on the screen crumbles, the sound cuts out, and the following messages periodically appear: “no signal”, “no sound”, “no image”, “DRE coded channel”. Your Tricolor TV satellite receiver receives a weak signal:

— The antenna cable that leads from the antenna to the receiver is damaged. — The tuner unit has failed.

— The satellite converter is faulty. — External factors have come into play: the antenna is obscured by some obstacle or unfavorable weather conditions.

7. The satellite set-top box works, but the channels cannot be decoded, because the text “DRE encoded channel” appears on the screen, and in the “Status” menu it says “no module”:

— The cryptomodule has failed.

8. The receiver turns on, and its display displays the message “ER31″

:
— The motherboard is faulty.
What causes device malfunctions

The most common reason why a device stops functioning is a broken power supply. Its malfunction can be caused by loss of capacity, defects in diode bridges, long periods of constant use and other factors.

An equally common cause is a malfunction of the satellite dish.

This is evidenced by a jumping image, a barely perceptible signal from the satellite, and difficulties with the signal for most of the channels. The reason for this may be excessive snowfall, which clogs the antenna connection and makes it difficult to receive the signal.

Using interface connectors

It is not allowed to use connectors for purposes other than those specified in these instructions;
The use of connectors for battery charging is prohibited. Interface connectors cannot serve as power sources for electrical devices.
External devices are allowed to be connected to the receiver only when it is disconnected from the power supply. An exception to this rule is connecting USB devices.
The smart card must be removed and inserted into the receiver when it is turned off. Otherwise, interruptions in the functioning of the device may occur.

Is it worth changing the receiver?

Tricolor subscribers who decide to change the receiver have certain benefits:

Compared to older receiver models, new ones provide access to the widest list of channels;
on-air receivers have the advanced FullHD format;
when replacing an old receiver with a new one, subscribers get access to pay TV channels from the “Cinema Halls”, “Kinopremium”, “Radio Channels” range;
updating warranty and service terms.

GS E501 boot does not boot, what are the reasons?

The reasons for this problem may be as follows:

A short circuit in the network leading to a malfunction of the device software. The solution to the problem is to flash the receiver software. This operation is carried out using a special programmer.
The motherboard is receiving incorrect voltage values.
Motherboard failure.

We can easily fix these faults right at your home if you live in the Moscow region or bordering regions. To do this, you need to take one simple step: fill out a request on the website or report a problem to the phone numbers specified in the contacts.

Troubleshooting

Malfunction	Troubleshooting solutions
The receiver does not respond to commands given by the remote control	· Make sure the receiver is connected to power.

· Remove all possible obstacles and obstacles in the path of the signal from the remote control to the receiver.

· Check that the remote control batteries are present and charged.

· Check the network cable for any fractures along its entire length: from the antenna to the receiver;

· Make sure there is voltage in the electrical network and that the outlet is working properly. This can be done by connecting any household electrical appliance to it, for example, an iron.

A power supply that operates for a long time has a slightly warm surface of its body.

Poor signal levels in most cases are caused by poor natural conditions - thunderstorms, rain, snowfall.

A weak signal occurs when there is no good contact between the coaxial cable and the corresponding connector on the receiver.

See “Poor quality signal or no signal at all.”

Make sure the video cable is connected to the TV correctly.

Change the picture settings using the remote control.

Promotions for replacing the receiver from Tricolor

“Exchange “0” Super benefit.” In this case, subscribers can receive the receiver for free, subject to concluding an agreement for additional channel packages with a monthly fee of 250 rubles. The contract must be concluded for at least 1 year.
"Exchange Time" The subscriber gives away the old receiver, paying an additional 3999 rubles for the new one. In this case, the subscriber receives the most modern equipment and access to more than 200 channels.
"Exchange and watch HD." The conditions for the promotion are the same as in the previous case, but the exchange is available provided that the old receiver supports the MPEG-4 format.
"More than an exchange." The promotion allows you to exchange your old receiver for a new one, which includes two tuners. Additional payment for the set - 4799 rubles. Subscribers with such a receiver will be able to connect to an interactive tablet or GS Gamekit console.[BR]"Exchange for two even cheaper." Subscribers are invited to exchange their old receiver for a new one, which simultaneously supports two screens, with an additional payment of 7,299 rubles.

Inscription on the screen “No access” or “Scrambled channel”

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
If the subscription is active and the problem is not resolved, then you will need to update your activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of >Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Advantages of Online TV

At the moment, Tricolor television via the Internet without a dish operates quite stably at Internet speeds above 15 Mbit/s. The operator is actively developing to improve this area, so it is very important to update the receiver software in a timely manner. The Online TV service, officially launched, revealed its obvious advantages:

Free access to additional TV channels via the global network

Online TV is not only more than one hundred and forty TV channels, but also additional content that was previously paid. This is due to the technical differences between Internet broadcasting and satellite broadcasting and the set of television channels in separate Tricolor TV packages.

Tricolor basic package - description, connection, cost and channel list

Ability to watch channels not included in regional packages

This feature is due to the lack of geographical boundaries for Internet broadcasting. While the Tricolor TV satellite has its own coverage area and regional features of television broadcasting, Online TV for both the European and Siberian broadcasting zones offers additional channels that were previously not available in standard packages.

Access to TV broadcasts even if satellite failures occur

Satellite equipment is sensitive to weather conditions, so the ability to switch to online broadcasting expands the functionality of Tricolor TV. The Internet is not affected by weather, technical problems on the satellite or other external influences. It is limited only in case of technical problems on the part of the Internet provider.

Easy to set up television in a new place

“Online TV” is a modern mobile version of Tricolor. All you need to do is connect the receiver to the network in a new place, after which you can continue watching your favorite TV shows. For example, you will watch Tricolor channels in a city apartment through a receiver that was taken from your dacha for the winter.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
Search for channels again.
Reboot the receiver's power.
Reset settings to factory defaults.

List of receivers to be exchanged:

DRE-4000; DRE-5000; DRS-5001; DRE-7300; DRS-5003;DRE-7300; GS-7300

DRE-8300; DRS-8300; GS-8300; GS-8300M; GS-8300N; GS-8302; GS-8304

CAM-NC1; CAM-DRE (MPEG-2); CAM-DRE (MPEG-4)

GS-8305; GS-8306; DRS-8305; DRS-8306; GS-8307; GS-8308; DRS 8308; GS-6301; HD-9303; HD-9305

GS B210; GS B211; GS B212; GS B520; GS B522; GS U21; GS U210B; GS U210CI; GS U510; GS U510B; U510S;

GS E212; GS A230; GS B521; GS E521L; GS B531N; GS B531M; GS B532M; GS B533M; GS B534M; GS B5310;

GS B5311; GS B527; GS B528; GS B5210; DTS 53; DTS 53L; DTS 54; DTS 54L; CI+ module; CI+ gold module; CAM CI+ Delgado

GS E501/GS C591 GS E501/GS C5911 GS E501/GS C592 GS E502/GS C592

Tricolor TV receiver error codes

To get a full list of more than 200 channels, or to view in bad weather without ripples and scattered pixels, the satellite dish must be accurately tuned for reception. You can order a technician to set up the antenna or diagnose the system here.

To forget about satellite dishes and their constant adjustment, install our Internet

You have already voted

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If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

If you have any questions or complaints, please let us know

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The receiver does not respond to pressing the “ON/OFF” key	Restart the device.
The receiver is connected to the network, but does not turn on	· Make sure that the power supply is connected to the required voltage (220 V);
The TV screen does not display an image	Make sure all devices are connected to the network. Increase the brightness of the image using the remote control.
Poor signal/no signal at all	Disconnect the receiver from the power supply and turn it on again after 10–15 s. Carry out signal level diagnostics. This can be done by calling the additional menu.
Poor quality image	See “No picture on TV screen.”
Sound doesn't work	Turn up the volume. Make sure that MUTE mode is not activated on both devices
Tags:

Tricolor TV receivers subject to exchange in 2021: 112 comments

Anonymous:
09.11.2019 at 10:00
Yes, what a horror!!
Answer
Anonymous:
09.11.2019 at 20:52
This is a scam, everyone agreed. Vote WITH RUBLES
Answer
Valery:
11/17/2019 at 18:55
Being forced to replace a receiver because its “service life” has expired is, to put it mildly, nonsense. I think only in Russia. This is not in the contract. “Service life” is a characteristic in the area of reliability. It can be determined by the manufacturer by calculation or established on the basis of tests and comparison with similar technical means. Replacement, of course, can be at the request of the consumer. Service departments must carry out inspections and, in the event of a malfunction that may occur throughout the entire service life, repairs. The actions of Tricolor and all related companies are darkness! That's how we live.
Answer
Anonymous:
11/29/2019 at 07:36
How can I find out who is the owner of this company? Hi to him !
Answer
Anatoly:
12/04/2019 at 20:07
Read also: Edem TV personal account: registration, authorization and use of the service
You won’t believe it, but I added support for Trikal and instead of three days, access to viewing was missing for a little more than a day, and two times before this incident it was disabled for three days, the support was really stupid and did nothing. This time I corresponded without stopping and apparently ended up with a smart employee, in short it turned out. As soon as my subscription expires, I’ll switch to NTV+.
Answer
Anonymous:
12/14/2019 at 17:16
Is it possible to exchange the GS B531 M receiver?
Answer
Anonymous:
01/08/2020 at 01:06
I read the comments and smile. Tricolor has long been making money not on the subscription fees of clients, but on extortion under the guise of exchanging “old” receivers, cutting off the supply of keys in a stream for 3-5.7... days, in the hope that during this time clients with a disabled group of access cards will break in horror for exchange. For example. who has “Error 0”, look at the last three digits of your card, let’s say *****176, convert it to hex, we get B0 - this is a group of cards, and be sure that all cards are groups that are currently disabled. And now Trikoshniks are banging their heads against the wall, panicking that enthusiasts are appearing like mushrooms after the rain, who modify (illegally) official Tricolor receivers for free viewing, which to this day perfectly show movies on truly outdated equipment such as the GS 8300, from 13 -th series of cards, after simple manipulations with scripting (“alcoholization”), the so-called “Drunk Card”. This is how you have to beat the crooks like a crook, otherwise there is no other way with these Ostap Benders and their office of Horns and Hooves.
Answer
Anonymous:
02/11/2020 at 08:51
And one of these days I’ll change tricalor to NTV, this tricalor is losing its clients, in short, they got sick of it with their mistake about
Answer
Elena:
02/12/2020 at 14:28
Tricolor leadership!!! You have completely lost your conscience, how long can you turn off channels? I'm already tired of corresponding with you every month! Every time you are forced to buy (exchange) for a new receiver. And write yourself that exchange is only possible for a working receiver. What nonsense!!! I have three receivers in my house, some new and some not so good, I’m ready to bring them to you along with the antenna, return the money and I’ll be happy to switch to MTS services. By the way, they work great (there aren’t so many bad reviews written about them), and if they also have a receiver with Internet, it’s also cheaper than yours. A complaint to Rospotreb against you has been written and sent.
Answer
Anonymous:
02/28/2020 at 10:13
When exchanging a receiver, I can choose or someone else will be imposed on me
Answer
TT:
03/22/2020 at 11:37
Dermocolor TV.
Answer
Dmitriy:
11/24/2020 at 04:56
People give up this shit
Answer
Tatiana:
08/26/2021 at 17:29
We ran into a problem... We still got the Tricolor, so we replaced the old, working console with a new one, as part of the “Double Impact” promotion. As a result, the monthly fee is now 2500 rubles, taking into account the fact that 2 set-top boxes should work, but one of them does not work... We’ve been fighting for six months, but we can’t achieve anything. Naturally, next year I’m not going to pay for this, we’ll look for an alternative option.
Answer
Vyacheslav:
09.16.2021 at 18:42
We're sick of our exchanges. Everything has been paid for a year in advance, but I can't watch anything. There's no signal anywhere. You'll lose all your customers because you're tired of looking for your channels. Who's going to return my money, I haven't watched your tricolor for two months now?
Answer