The Rostelecom set-top box does not respond to the remote control - the volume does not work: what to do

Problems with the remote control can bring a lot of unpleasant moments to those who like to spend time watching TV. They will especially cause a lot of inconvenience to owners of modern interactive TV. After all, if the remote control for the Rostelecom set-top box does not work, they will definitely not be able to watch TV.

Fortunately, most of the possible problems can be solved on your own. To do this, you do not need to be an expert in electronics, since the procedure for restoring the operation of the control unit is quite simple. Subscribers just need to be patient and prepare for the fact that they will have to set aside a few minutes to diagnose and solve problems, which they could spend watching an interesting program.

Remote control capabilities

Before moving on to dealing with possible difficulties, you need to take a closer look at the capabilities of the device. This is required for easier and faster cable TV management. Rostelecom subscribers should pay attention to the following buttons:

• Power – turn the set-top box on and off;
• TV – similar functions, but for the TV itself;
• Switch – switching the audio and video ports of the TV;
• Cancel – canceling the last action or taking a step back (sometimes signed Back);
• Menu – menu key;
• Ok – button to confirm the selected and planned action.

The remaining buttons are designed for less important actions and do not require detailed study. And the keys for switching channels and changing the volume are the same on all types of control units, and therefore do not require special attention.

Solving problems after binding

I also encountered this problem after synchronizing my LG. At the same time, when you switch channels on the set-top box, the channels on the TV itself are similarly switched. At the same time, I have already done the binding of the remote control. As it turned out, this bug can be fixed if you change the code for controlling the set-top box.

1. Make sure the set-top box and TV are turned on.
2. Next, we put our remote control into programming mode again, but in a slightly different way. Now we need to hold down “OK” and “Power” for a few seconds until the light blinks twice.

1. Now you need to enter one of the presented codes: 3220, 3221, 3222, 3223, 3224.
2. After entering, we again try to switch channels or increase the volume. If the problem remains, then we repeat all the steps again, but choose a different code.

Causes of malfunctions

Having understood the capabilities of the control unit, you should begin to restore its operation. And the first thing you need to understand is why the Rostelecom set-top box does not respond to the remote control. Among the most common causes of problems are:

• battery failure;
• Monitor brightness level is too low;
• lack of synchronization between the remote control and the set-top box;
• device malfunction.

The latter is quite easy to identify. Owners of the device just need to turn on the receiver and press a few control buttons, paying attention to the reaction of the diode. In working condition, it should light up and flash when you press the keys. If this does not happen, you can immediately contact the nearest repair shop, where experienced specialists will return the equipment to working condition.

We carry out initial diagnostics

If you have problems with the remote control of your TV set-top box, the first thing you need to do is find out what exactly is not working. For example, you pressed the volume up button, but the sound on the TV did not change. Check other device options, such as channel keys. At the same time, pay attention to whether the red diode at the end of the device lights up.

Attention: the light from the lights on the end of the remote control may not be noticeable at first glance. Try looking at them through your mobile phone or camera. When you press any button, the diodes should light up.

If the glow is not noticeable, and you are confident that the batteries inserted into the device are working, the Rostelecom remote control itself is most likely broken. In this case, you will have to contact the company’s office to have the device checked by specialists. Call the customer service at 8-800-1000-800 and find out at what address in your city equipment testing is carried out. You will need to come to the office indicated by the operator with your passport and bring the faulty remote control. During repairs and diagnostics, the company will provide you with a replacement.

You will also have to contact the repair and diagnostic point if the lights on the remote control light up, but the diode on the front panel of the set-top box does not blink. A working STB should at least be turned on and off using a remote control. If the TV set-top box from Rostelecom does not respond to the remote control, this is a reason to take it to a specialist. During the work, you, as with any other equipment, will be provided with a replacement device.

A visit to the specialists is, of course, an extreme case when it is definitely established that the equipment is faulty. You can deal with smaller problems, such as lack of volume control or the inability to change channels, on your own. And now we will tell you exactly how to do this.

The Rostelecom remote control does not change channels on the set-top box

When starting to restore the operation of the device, you should take a close look at the batteries. Perhaps this is where the cause of the difficulties lies. In such situations, a simple replacement of the power source will return viewers to the ability to watch TV.

The next step is to check the brightness of your monitor. If it is at a low level, you need to bring it to its natural state and check whether the actions taken helped to cope with the difficulties.

It is worth noting that difficulties with low brightness are inherent in interactive television, but even the company’s experienced specialists cannot explain why, due to changing the settings on the Rostelecom remote control, the volume and switching of TV channels do not work.

Manual and automatic password entry

After making sure that the problem is not the batteries or the brightness of the monitor, you should take a closer look at the settings of the control panel itself. For correct operation, the device must be synchronized with the TV.

Usually the setup is carried out by the master who connects the equipment, but situations when he forgets to synchronize the remote control or the set parameters are lost are not uncommon. In such cases, subscribers should reconfigure the equipment themselves.

Equipment setup in 2021 is carried out in 2 modes:

• manual;
• automatic

The easiest way is to use the second option. To do this you will have to:

1. simultaneously hold down the Ok and TV buttons;
2. wait for the LED to blink twice;
3. enter a special code 991, which starts automatic synchronization of devices;
4. change channels until the TV turns off.

Turning off will be an accurate signal that the settings have been made correctly, and viewers can check the results of the actions taken.

Manual setting

The manual synchronization of the remote control with the TV is extremely similar to the procedure described above. If a subscriber’s Rostelecom remote control is not functioning correctly and the sound does not work, it is worth visiting the provider’s website and finding the synchronization code yourself. It is located in the “for yourself” section, “equipment” item. Having opened the desired page, users will only have to find their remote control on it and select the brand and model of their TV from the list provided. Then you need to use the combinations indicated there. For this you will need:

1. turn on the equipment;
2. hold down the TV and Ok buttons until the LED flashes twice;
3. enter the found code;
4. check the operation of the device;
5. if necessary, repeat the procedure with another combination until the PU starts working.

It is worth noting that if you have any difficulties choosing codes, you should call the contact center and check with the consultants about the desired option.

Call technical support

If insoluble difficulties arise or obvious equipment breakdown occurs. You should call technical assistance. Her telephone number depends on the region of connection of the subscriber and is included in the service agreement. But, if you couldn’t find the right number, you should dial the standard support phone number 88001000800.

Having reached the operator, you should describe the current situation to him in detail and follow his instructions. If it is not possible to solve the problem on the spot, the subscriber will be asked to leave a request for a visit from a specialist. Usually it appears in the near future, and the recovery itself takes a few minutes.

Factory reset

In the most severe situations, when the problem cannot be resolved using the specified actions, you can try to reset the settings to the factory level. To do this you will have to:

1. turn on the equipment;
2. press the previously mentioned buttons until the diode flashes twice;
3. enter the special code 977, which returns all settings to the basic state.

The situation when the Rostelecom remote control stopped working with the TV deserves special mention. In such cases, subscribers need to contact the service center. In the company's company workshops, those who apply are given a temporary replacement for a broken device, which can be used until the faulty device is restored.

Code table for different TV models

Below is a table with encodings by which you need to configure the Rostelecom remote control and TV model.

Sources

• https://TechTips.ru/tv/pult-rtk/
• https://lk-rostelecom.ru/nastrojka-pulta/
• https://rostc.ru/nastrojki/kak-nastroit-pult-rostelekom/
• https://WiFiGid.ru/obzory-raznyh-ustrojstv/nastrojka-pulta-rostelekom
• https://ProSmartTV.ru/iptv/nastrojka-pulta-rostelekom.html
• https://seeiptv.ru/nastroyka-pylta-rostelekom/

A remote control is always included with a TV set-top box from RTK. Initially it is configured to control the set-top box. You can use it to turn on the device and change the volume of the sound signal. It is universal; if programmed correctly, it can be used to control two devices at once. To do this, it is necessary to carry out a number of manipulations. We'll tell you how to set up a Rostelecom remote control on your TV, what types of settings there are, and what to do if the remote controls start to conflict with each other.

Getting expert help

It is important to note that manual configuration can cause some difficulties for equipment owners. This is especially true when choosing the correct password. The easiest way out of a difficult situation may be to call the contact center. Support operators will definitely tell you which combination will help synchronize the equipment, explain how to restore the operation of the equipment and indicate how to confirm the settings made.

Additionally, you can ask consultants for the exact address of the nearest service center where you can send faulty equipment, and find out the phone number of the repair shop so you can contact the technicians working there. But it is worth remembering that repairing a fault yourself, if possible, of course, is preferable to turning to professionals, since it can save subscribers a lot of time.

If all else fails

In some cases, it is impossible to solve the problem with the operation of the remote control on your own. Sometimes the reason for this may be a manufacturing defect or failure of important parts that require replacement. In this case, you need to call the Rostelecom operator.

Many of the above problems can be solved by simply replacing the remote control with a new one. After all, the cause of a malfunction may be the oxidation of some important elements or malfunction of the buttons. In any case, only a specialist can diagnose the breakdown and try to fix it.