Many Tricolor TV subscribers have recently begun to notice the appearance of advertising banners when switching channels. Some subscribers don’t pay attention to annoying images, especially since cross-channel advertising lasts no more than 2-2.5 seconds, but some people are enraged by banners. The second category of subscribers is trying to get rid of annoying advertising.
Advertisement.
Is it possible to turn off advertising when switching TV channels?
Many Tricolor TV subscribers do not even suspect that advertising shown when switching channels can be turned off. To carry out this operation, it will take a little time and patience. You can disable the infobanner using:
- reflashing the receiver ( the most dangerous way to get rid of advertising );
- changing the display time in the receiver settings;
- by disabling advertising banners in the receiver settings;
- by contacting technical support.
User dissatisfaction
Advertising inserts appeared in the firmware of new receiving equipment. Manufacturers explain this innovation by optimizing advertising parameters and improving old receivers. Few Tricolor users are satisfied with the advertising that is broadcast on the company’s TV channels and between their switches.
On various forums and the company’s website you can see many dissatisfied reviews related to annoying banners. Viewers can come up with everything they can to get rid of the advertising insert, and some even threaten to terminate the contract with the provider and go to court. In fact, such radical measures are unnecessary, because you can disable advertising in more loyal ways.
First way
One of the simplest methods to disable it is to adjust the settings of the receiver itself. For example, on the GS-800 receiver you need to go to “settings”, then select “system settings”, and then “other settings”. In the “display time” column, change 3 to 0. After this, you should turn off and turn on the receiver again. True, there are reviews that the advertisement may appear again, then you will have to do the procedure again.
Second way
Employees of the provider Tricolor TV advise disabling cross-program banners using a special technical support questionnaire on the company’s official website. You can find it by going to the “subscribers” section and selecting the “help” column. In the form you need to indicate the subject of the appeal and other details:
- User's full name;
- contact number;
- receiver model;
- E-mail address;
- number of receiving equipment;
- Message text.
In the column describing the question, they usually indicate: “Please disable cross-program banners.” It is important to enter your email address correctly so that technical support can contact you if necessary. Within 2-3 days, advertising will be disabled forever.
Third way
Contacting Tricolor support service is the most reliable way. To do this, you need to dial the toll-free hotline number and ask to disable the banners. You will need to provide the receiver ID and the owner's full name. The advertisement will be removed in 2-3 days.
Fourth method
The following method is suitable for advanced users. Not everyone can take such radical actions. The peculiarity of the method lies in the new firmware of the receiver. To correctly carry out this procedure, it is better to contact the employees of the Tricolor TV company. The price for updating equipment varies around 500 rubles.
If you want to save money, you can download the software for the desired receiver yourself. But after a certain period of time, the advertisement may appear again. Although many users who independently flashed the receiver say that advertising no longer bothered them.
Flashing the receiver
The most radical and dangerous way to get rid of cross-channel advertising.
The user, when choosing this method, must take into account all possible risks, which, at best, will result in the installation of a standard operating system, and at worst, will lead to equipment failure.
For those who decide to flash the firmware, it is recommended to install Dre v 3.5.11 (unofficial firmware version). It is worth adding that this firmware is developed based on the official software version 3.4.369. It is best to entrust flashing the receiver to professionals, since any careless action can lead to equipment failure.
Hello Anton (Orbit)
The Russian version of this ad is slightly different from the original English ad. In fact, the scene takes place in college during parents' day, the main character's name is Tom (in the Russian version - Anton). Only on Russian screens does a young man appear before the audience in a T-shirt, while in other countries the hero appears bare-chested.
The chewing gum advertisement featured 27-year-old English actor Greg Austin. Several years have passed since the video aired, and during this time the guy has noticeably pumped up, starred in the series “Class” and has his own video blog called “The Greatest Waste of Time,” and also has more than 11 thousand subscribers on Instagram.
Changing the display time in the receiver settings
For those who are not going to risk their equipment, there is a less radical way to get rid of advertising. To do this, you need to change the display time. This operation is performed in the receiver settings.
To disable advertising, in the device settings you need to find the “Display time” item in the receiver menu and change the value from 3 to 0.
In receivers of the GS-8300 model, to set zero display time, you will need to go through the following path: settings - system settings - other settings - display time. Then all that remains is to reboot the receiver and enjoy “ad-free” channel switching. However, this method cannot be considered effective, since after some time, the appearance of banners resumes.
Colonel Sanders (KFC)
In Russian commercials for the popular fast food chain, the image of Colonel Sanders was portrayed by actor Anatoly Gushchin, who is familiar to domestic audiences from his roles in numerous TV series.
But in the United States, the famous American country singer and actress Reba McEntire, who is familiar to many film fans from the film “Tremors,” was invited to play the role of the colonel in the advertisement. A woman in the image of a man, according to the authors of the video, was supposed to attract additional attention to the advertisement. The singer herself admitted that she is a fan of chicken wings, so she happily decided on this experiment.
Please disable advertising by calling technical support.
The above methods cannot be considered a reliable solution for getting rid of advertising. In the case of flashing, there is a high risk of the receiver breaking, and if you turn it off through the settings, there is a high probability that advertising banners will begin to appear after some time. In order to finally get rid of inter-channel advertising, you can call the Tricolor TV technical support service at the number: (8442) 98-46-16 , the operator will need to give your full name, receiver number, and also voice the problem.
Contacting technical support via the form on the website
You can also get rid of advertising by filling out a technical support form. It must indicate the receiver number, full name, phone number, email address, and indicate the problem (in this case, it is cross-channel advertising). As a rule, within three days, banners are disabled.
An example of a letter to contact technical support.
It is important to note that only using the above methods can you refuse to display advertising banners while switching channels. Cancellation is absolutely free.
Method 3. Email
To quickly and reliably remove advertising on Tricolor TV, write an email to the company’s address - [email protected] You can call it “Urgent disabling of cross-program banners”. The letter must indicate:
- Last name, first name, patronymic of the client (in full);
- Phone number;
- Email;
- Subscription contract number (if you don’t know, you don’t have to indicate it);
- Receiver DRE ID number;
- The text of the appeal itself.
Undesirable content will be disabled within three days. Important! Requests to remove ads do not always work. To get the result, use this contact form: “Good afternoon. I am a client of your company. Inter-program advertising appeared on my receiver, to which I did not consent. Please disable cross-program banners as soon as possible. If you fail to comply with this requirement, I will be forced to submit an application to Tricolor TV to the departmental authorities and the OPP. Client: Fedorov Ivan Sergeevich DREID: ХХХХХХХХХХХХ».
Carefully! Deceiving users to turn off advertising for money on the Internet
Despite the fact that methods for disabling advertising are absolutely free, and you can officially refuse them by contacting Tricolor TV technical support, scammers on the Internet offer to disable advertising for a fee. You should not trust such advertisements; you won’t be able to get rid of the problem, and attackers will get money fraudulently.
To summarize, it is worth saying that disabling cross-channel advertising is a fairly simple matter. You can use radical methods, such as reflashing the equipment and changing the display time, or you can contact Tricolor TV technical support, fill out the form, and wait for the annoying banners to turn off. At the same time, it is important to remember that refusing advertising is absolutely free, and not to believe scammers offering to carry out these actions for money.
Method 2: Contact technical support
If you were unable to disable Tricolor TV advertising using the previous method, go to the company’s official website, go to Customer Support and fill out an application to disable cross-channel banner advertising. Be sure to include the ID number of your receiver (receiver). You can also contact an online consultant by logging into your Personal Account. Important! There are already fraudulent sites on the Internet that offer to remove the advertising screensaver, but to do this you need to enter a phone number. Don't be fooled!
Cleaner Dancer (Cillit Bang)
The role of an incredibly energetic cleaner in an advertisement for a cleaning product was played by 35-year-old American Daniel Cloud Campos. He is known not only as a man from advertising, but also as a professional choreographer who choreographed dances for Madonna, for the actors of the film “Step Up” and for the Cirque du Soleil troupe. Daniel was also seen in Shakira's video.
See also: Who is this guy with a peacock tail? - a pressing question on the Internet
Bonus: young grandfathers (Tele2)
The role of a gray-haired bearded man in an advertisement for a mobile operator was played by 2 different people, and they are not yet 40 years old. Konstantin Samoukov was the first to try on a beard in a New Year's advertisement for a new tariff plan. The actor was already popular and known to fans of Russian TV series, of which Konstantin has more than four dozen, but even close friends did not recognize him in the advertisement.
Today, the attractive old man in the commercial is played by actor and model Oleg Nazarov, who also starred in several other promotional videos, for example about an aftershave balm. And some fans of the show “Married to Buzova” might also have noticed Oleg as one of the contenders for the hand and heart of the popular TV presenter and singer.
The most masculine scents (Old Spice)
The actor who starred in the deodorant commercial, Isaiah Mustafa, was a famous American football player. But after the release of a series of original videos about anti-sweat products for men, Mustafa’s popularity increased tenfold and he began to be invited to work in films. For example, he recently played Mike Hanlon in the film It 2.
Another hero of unusual commercials is Terry Crews, who also began his career in American football, but very soon directors of films and TV series became interested in him. Today, the 51-year-old actor has about 150 films to his credit, and filming in commercials has only added to Terry’s popularity.
How to contact by mobile phone
Cell phone owners can use two main methods of communicating with the contact center. The easiest and most convenient way is to call the hotline offered by Tricolor. You can get advice on any questions by phone free of charge and around the clock.
To contact employees and leave your request, just dial the special service number 8 (800) 500-01-23 on your mobile phone. The operator will answer the call as soon as possible.
Additionally, people in need of advice can write to WhatsApp. The number for sending messages is +79111010123. To get useful information, you just need to share the difficulties you have encountered with a specialist by writing a message to the specified contacts.
Dance that drives you crazy (Kenzo)
An incredibly strange dance in this advertisement for a new women's fragrance was performed by aspiring Hollywood star Margaret Qualley, daughter of actress Andie MacDowell. This video is a reference to Fatboy Slim's "Weapon of Choice" video, in which actor Christopher Walken dances in a similar manner. Many viewers could see the girl in one of Quentin Tarantino’s latest films, “Once Upon a Time in... Hollywood.”
Thanks for breakfast mom (Nutella)
Anne Scobie played a caring and sweet mother in a chocolate spread ad. Some viewers might remember her for her roles in such action films as “Max Payne 2: The Fall of Max Payne,” “Cyber’s Revenge” and “Star Deathmatch.”
The creators of the ad paid attention to detail and for each country they drew a separate poster for the heroine of the video.
Other options
If the listed approaches seem inconvenient, and the Tricolor TV hotline and toll-free phone number are unavailable, users should use the online chat on the website www.tricolor.tv. The nature of the service in this case will be the same as that provided for regular calls, but communication will take place in text mode. Additionally, subscribers can use a special request form located in the “help” section.
To receive a response to your request, you will need to fill out all the items marked with an asterisk. After that, you just have to wait a little, and the specialists will send their own recommendations to the email specified in the request.
If the subscriber is not going to waste time and wait for a response, you can visit the help section and select the appropriate information in it. If the required information is not available here, users can go to the provider’s official group on any social network and ask a question. The main thing is to make sure that the found community is confirmed by the network administration.
Requirements for clients
In situations where subscribers only require background information about television and simple instructions, there are no special requirements or conditions for providing support. But in cases where serious mistakes or finances are involved, consultants are required to verify the identity of callers.
Therefore, depending on the current situation, callers should prepare:
- passport details and surname of the owner of the equipment;
- the address where the signal is received from the satellite and the client is registered;
- receiver model and serial number;
- Smart card ID number (combination of 12 or 14 digits);
- service agreement number.
If all of the above is ready, clients will only have to follow the professional’s recommendations. Moreover, their assistance is available around the clock.
