Tricolor TV is the leading company in the country, which is an operator of satellite digital television broadcasts. Currently, its subscribers are more than 10 million households. Broadcasting of Tricolor TV and Tricolor TV-Siberia is carried out under the National Satellite Company (NSC).
Tricolor provides a multi-platform digital environment to provide a unified space of services and entertainment on any device and regardless of time and place. The company has many packages and services for every taste.
To gain access to the company's services, you must register with Tricolor TV. You can register on the official online portal https://www.tricolor.tv. During registration, a subscription agreement is created, on the basis of which NSC will be able to provide technical and service support to the client.
After purchasing a set of equipment, you need to install and configure it. The kit includes: satellite dish, digital receiver, converter, conditional access card.
The antenna must be installed with extreme care and in compliance with installation regulations. The dish is connected to the receiver, and the receiver to the TV. Once the receiver is connected to the TV, you can turn it on. After the first turn on, the “Setup Wizard” will automatically launch to configure basic settings.
How to get a password from your personal account
As mentioned above, to gain access to your personal account, you need to know your username and password.
For new subscribers - To receive a password for your Tricolor personal account, you must register your receiver. If you are an existing subscriber, then you already have a password. It is required to arrive at the time of registration of the receiver to the phone number specified in the contract. If you have not received an SMS or have forgotten your password, you can request a password using the login form on the website tricolor.tv
You can find out your password from SMS, if you have it saved, or use the password recovery form on the Tricolor website.
Attention! Unfortunately, the password is sent automatically only to the phone number specified in the contract. If you do not have access to this phone, you will first have to go through the procedure to change your registration data. Read how to change your personal data here.
Registration process
If a subscriber purchased his equipment system in one of the household appliances and electronics stores, then he can register for Tricolor TV using the online service.
When a subscriber purchases a package of services directly from the company or from an official dealer, then it will be possible to register immediately at the point of sale. In order to become a user of this company, you must enter complete information about yourself into the database. This is done so that the system can automatically identify each subscriber.
Before starting the registration process, each client must familiarize themselves with the terms of service, as well as study the information on liability on the part of the subscriber.
When a customer selects his dealer, he must ensure that the service includes the local area. If your region of residence is not in the list, then the user can add his locality using the “Change” option, which is located in the upper right corner.
If the entire process went correctly, then the client should be assigned a special identifier within a short time - this is the subscriber agreement number.
How to recover the password from your Tricolor TV personal account
If a subscriber has forgotten the password for his personal account, it can be restored. To do this, you need to request a new password. You need to go to the tricolor.tv website or the “My Tricolor” mobile application. Enter the subscriber's Last Name, First Name, and Receiver ID and request a new password.
If the password does not arrive, it means that the telephone number or full name is entered incorrectly. Try to find a paper contract form. Everything is indicated there.
It happens that the surname in the contract is written with a mistake, which means that when making a request you must write it with a mistake. Or go through the procedure of changing registration data. To do this, you need to know the ID number.
How to create and register a Tricolor personal account yourself
If you already have active, working equipment, then you already have a personal account, even if you don’t know about it.
There is no need to create a personal account specifically. It is created automatically by the system itself and is available to all existing Tricolor subscribers. To open your personal account, fill out the login form on the Tricolor website or in the mobile application. How to log into your Tricolor personal account
New, newly purchased equipment must be registered. To independently register a Tricolor personal account (needed only for new equipment), fill out the form on the official website. Detailed instructions are located here.
After correctly filling out all the fields, you will receive an SMS with the password from your personal account on your phone. You will need to go there and confirm your consent to data processing. At this point, registration will be completed and the personal account will be created.
What is needed for recovery?
To recover the password from your Tricolor TV subscriber account, you must know the receiver ID or contract number. You can view this information on the TV itself, on a map or in documents. If you have a subscription agreement at hand, you can use its number to recover your security key. The same contract also contains the ID of the receiving equipment, consisting of 12 or 14 characters depending on the device model.
If there is no agreement, look at the individual number on the Tricolor TV Smart card. In addition, there is a button on the remote control labeled “ID No.” When you click on it, the equipment identifier will be displayed on the screen. On some models of set-top boxes, you will have to go into the settings to get the number. Usually the path is like this:
- Open the menu by pressing the button of the same name on the remote control.
- Go to the "Status" section.
- Look for an ID consisting of 12 or 14 characters.
On GS CI 7101s, DRS-4500, DRE-4500 and DRE-5500 receivers, you need to open “Module: DRECryptMPEG 4” in the menu and go to the “Card Information” section. The receiver model is indicated on the front side of the device, so it will not be difficult to figure out which buttons to press.
How to download LC to your phone
The mobile application in which the personal account is located is called “My Tricolor”. You can download it to your phone or tablet from the official Google Play application stores for Android and App Store for iPhone for free.
Installing it on your smartphone or tablet is no different from installing other mobile applications. You can log in to the My Tricolor mobile application using a short code. To do this, at the bottom of the page there is a “Log in using code” button. You will need to enter the phone number specified in the contract, and you will receive an SMS with a login code.
Other questions on the topic
How to log into your Tricolor personal account without a password? ➥ Unfortunately, no way. A password is required to access your account. Through the application on your smartphone, you can log in using a short code, requesting it to the phone number from the contract.
I don’t have a personal account ➥ All registered subscribers have a personal account; if your equipment has not yet been registered, then you should do so. Read how to register here
I do not have access to my personal account ➥ You can restore access to your personal account by requesting the password again on the website tricolor.tv
Why (why) do you need LC? ➥ Mainly to manage your services, control the receipt of payments, participate in promotions and change registration data. Details about working in LC are described on a separate page.
Register a personal account for another person - how to change it? ➥ Submit an application to Tricolor (via the personal account if you have access or on the tricolor website) Detailed instructions.
Why isn't my password coming? ➥ It is possible that the phone number in the contract does not match the phone number to which you are waiting for the SMS. Or just a technical glitch. In this case, you should try to request again after some time. Although usually the password arrives within 20 minutes. You can find out which phone number is in the contract by finding a paper version of this same contract, also at your dealer or at Tricolor technical support. In the latter case, you will need to provide the full name of the owner of the receiver in addition to the ID number.
When you try to log in to your account, it writes incorrect data ➥ There may be an error in writing your full name, made by the operator or you during registration. Or the receiver has not yet been registered.
How to find a Tricolor subscriber's account? ➥ Your personal account is located on the official Tricolor website tricolor.tv. The entrance to the LC is located in the upper right corner. Next, enter your username and password. It has a very clear and logical user interface. The “insides” of the LC are outlined and described in detail here.
OUR RECOMMENDATIONS!!! So that in the future you do not have problems with Tricolor TV: * monitor the technical condition of the equipment; * update the receiver and module software in a timely manner; * pay your subscription fee on time; * promptly update your personal data in your personal account; * protect your equipment from power surges;
V. FUNDS MANAGEMENT
When you log into your Personal Account, you will be taken to the “Fund Management” section. To enter the section, you can also use the “Fund Management” link in the main menu located on the left side of the page.
The section contains information about the unallocated balance of funds, reserved funds and payment history, and also allows you to manage your accounts online.
Unallocated balance
- these are free funds on your balance, which you can at any time, at your discretion, distribute between available services (for example, deposit into the account of the “Optimum” or “Night” package).
Transferring available funds to the service account is called reserving funds
.
Reserved Funds
– these are funds that are in the account of a specific service. So, if in the list of services opposite the package there is an amount of 1200 rubles, this means that 1200 rubles are reserved for payment for the package. Reserved funds can be transferred to the unallocated balance balance, and from there to another service account.
Receipt history
– information about your account transactions (depositing funds, moving funds between accounts)
- Depositing funds into your account
You can deposit funds into your Personal Account using any of the recommended payment methods for services. The list of payment methods for services can be found on the Tricolor TV website in the “Payment Methods” section.The system does not provide for depositing funds directly into the undistributed balance. This means that you can only deposit funds into a specific service account. The deposited funds will be automatically reserved to the account of this service. In the future, you will be able to transfer funds from the reserve to the undistributed balance, and from there to the account of other services.
Attention!
- If at the time of depositing funds into the service account, this service is inactive, it is automatically activated, and the amount is debited from your account according to the current tariff.
If the deposited amount is greater than the tariff rate, the difference remains reserved in the service account. If you wish, you can transfer this difference to the free (unallocated) balance, and from there to the account of another service.
- Distribution of balance among services
To transfer unallocated funds to the account of your chosen service:- Click the "Distribute" button located to the right of the "Undistributed Balance" item
In the window that appears, select the desired one from the drop-down list, enter the amount you want to transfer to the account of this service
- Click "Reserve". If the funds are successfully reserved, the message “Amount transferred successfully” will appear.
- return of funds from the reservation to the balance
To move funds from reserve to unallocated balance:- Select from the list of services the one from whose account you want to withdraw funds. Click on the service name with the left mouse button.
In the “Return of funds from reservation to balance” window that appears, enter the amount you want to transfer.
- Click Transfer. If the transfer is successful, the message “Amount transferred successfully” will appear.
- Receipt History
To view information about your previous account transactions, click the “Show Receipt History” link at the bottom of the page. The history of funds movement can be sorted by event date, payment source, amount and currency.
In this case, the reserved funds will be displayed in the table opposite the service to which you transferred them, and the amount of the undistributed balance will decrease accordingly.
The amount you specify will be withdrawn from the reserve and credited to the free (unallocated) balance. Now you can use the released funds to pay any available).
