Self-registration by a subscriber of his Tricolor TV receiver

The largest satellite television operator in Russia has held this position for a long time, thanks to unique tariff offers, technical and software capabilities that every existing client can take advantage of. By going through the basic contract registration procedure, you provide personal contact information and get the opportunity to use the virtual control panel service for free.

Tricolor TV “Personal Account”, which can be accessed through a WEB site or mobile application, is a unique solution of the company that expands the basic capabilities of using Tricolor TV functionality.

In this material we will look at the relevance of such a system in 2021, methods for quick registration, authorization and the possibility of further using the control panel functionality to perform basic operations with a Tricolor personal account.

Tricolor TV official personal account offers the client the following opportunities:

• Quickly view the current balance on your balance sheet. The client can order a detailed statement containing information about charges and expenses for a certain period of time. The statement is generated in the form of a special spreadsheet and can be sent to the specified email address.
• Track the status of the tariff services used, which is displayed in the payment section. Here you can transfer money from a general account to a specific service in a few clicks, extending its use for a certain period. Payment can be made for several months or for a year.
• Set up automatic debiting of funds from your debit card. Link your plastic card, from which the required amount will be debited every month to renew satellite television services. All expense information is stored in the appropriate section and displayed in a detailed financial statement. The operator guarantees that the funds will be used exclusively for their intended purpose.
• Get information about the latest changes in the line of tariff plans of the satellite operator and, in a few clicks, add a new offer to the list of services used. To activate the new offer, you will need to pay a monthly subscription and wait a few hours, after which it is recommended to restart the receiver to reconnect with the satellite.
• Pause the use of a package of tariff plans. The service is offered free of charge for a certain period of time, after which an additional renewal fee will be required.
• Contact the operator in a unique billing system, first leaving a text message. There is no need to provide personal information and contact details; these parameters are automatically filled in from your personal account profile. Clearly formulate your request, write the error number and the preliminary measures taken to eliminate it.
• Quickly obtain up-to-date information about the service agreement number, equipment model and the need to replace it with a modern one, according to the official program for updating technical components of Tricolor TV subscribers.

Tricolor “Personal Account” is a modern solution that combines the latest software and technical developments. Here you can not only pay for services and set up a service package, but also obtain the necessary information from a special database containing official instructions on how to independently resolve popular errors.

It is necessary to strictly follow each specified point to avoid technical or software malfunctions.

How to register in your Tricolor TV personal account

Before using all the functionality of the official Tricolor portal, you will need to register there. To register, you will need to indicate the receiver ID. Then go to the main page. The official website of Tricolor TV is www.tricolor.tv. Registration is easy - you just need to fill out all the blank fields. More information about fields:

1. "Smart card ID". You must enter your ID in this section. But if you enter something incorrectly, certain errors may appear. If you receive the following message “the specified smart card ID is already registered, the entered ID is already registered,” then you entered the correct data, contact technical support. If you read the following message: “the specified smart card cannot be registered as a network device on a public website, the receiver was purchased from Tricolor TV dealers” - if this problem occurs with registration, you must contact the dealer (from whom you purchased the receiver). Or write or call support. If a message appears: “this device is not available for registration or the ID is not intended for registration on the resource,” this can happen if you did not buy network equipment or in stores of a retail chain. If errors of the following type occur: “the specified smart card ID is incorrect or the identifier is entered incorrectly,” it is worth checking whether the data was entered correctly.
2. "Modification of the receiver." Select your receiver from the list. The name and model are indicated on the front panel.
3. "Receiver serial number." Don't confuse it with ID. A series of 23 numbers from the warranty card. It can also be found on the body.
4. "Dealer ID". This is for dealers. If you are one, then you should know how to fill out this field.
5. “Individual code” is 8 characters that are written on the external smart card of your device. If it is a built-in type, then you will be able to see the code on the scratch card. The code consists of 11 characters.

Next, you will have to fill out another form with personal data. Do this, and your account in the Tricolor system is ready! Registration is completed!

Your personal account password will be sent by email and SMS within 20 minutes.

If you are the owner of a Tricolor TV receiver and you have an external smart card, use the code located on the reverse side under the phrase “Individual Code”. It consists of 8 characters. If you have a receiver with a built-in smart card, then your scratch card code will consist of 11 characters.

Why do you need to confirm data?

Not all subscribers understand why there is a need to confirm individual data, and are surprised that their account was blocked. The answer to the question posed lies on the surface.

Tricolor TV provides services based on the current legislation of the Russian Federation. At the legislative level, the company is required to fill out and update information in the subscriber database. Moreover, in the agreement concluded between the company and the subscriber, there are rights and obligations of the parties.

In the event of conflict situations, the company has the right to bring a claim against the opposite party, therefore each subscriber must be individualized. When concluding an agreement, the subscriber consents to the processing of individual data, and the provision of this data in accordance with the agreement rests with the client.

Based on this, the company has the right to suspend the services provided if the client does not update personal information on time . Also, data updating must occur if the satellite equipment has been transferred to another owner.

Data must be confirmed no later than 90 days from the date of subscriber registration, after information has been changed, and at least once a year.

How to log into your Tricolor TV personal account

After the main registration procedure, you will be taken to the login page. In order to enter, you will first need to go to the official resource by clicking on the following link - lk-subscr.tricolor.tv. Or you can go to the main page and click on the link in the upper right corner.

After this, in the open window you must enter twelve or fourteen account digits or the agreement number. Next you will need to provide a password. If you forgot it, you can get a new one or restore it.

After entering the data, you need to click on the “Login” sign, then the verification will begin (you will need to wait a little), and if everything is correct, you will be redirected to your personal account page.

You can also get to the account through the main page of the official resource https://www.tricolor.tv/.

Take a look at the menu at the top, it says “Personal Account”, click on it. You will be redirected to another page, you will have to enter your ID and password. After entering the data, you need to check the box next to “Remember username” so that you do not have to enter your ID and password again in the future. If you don't succeed, watch the following video

Log in to the subscriber's account using the contract number on lk-subscr.tricolor.tv

If you have saved the contract number with Tricolor, then it will not be difficult to get into your account. To do this, you will need to indicate the agreement number in the top line and enter the password at the bottom. After you click on the “Login” button, you will be redirected to the main page of your personal account.

Login by receiver ID

Each Tricolor receiver has an individual user code, which identifies the client. You can find out the ID number in the warranty card or on the device itself. It consists of 12 or 14 digits. Enter your personal code in the top line, and below indicate your personal account password. Then click on the “Login” button to go to your page and start using the account functions.

Login to the dealer's personal account

Tricolor has a huge partner network that sells equipment and provides support to subscribers. To become a Tricolor dealer, you must submit an application to create a personal account. Once approved, you can log in and use its features.

If you already have an approved application, you can log in to your account from the main page by selecting the “Partners” section, and then clicking on “Account”. After this, you will have to go through the procedure that individuals undergo. Only as an ID you need to indicate the dealer number assigned by Tricolor.

Checking the possibility of registration

When you purchase equipment for connection, namely a receiver (receiver), for further use and viewing of Tricolor TV, you need to register in the system.

When purchasing a receiver for registration, you can contact the sales department, a Tricolor TV dealer or by calling 8800-500-01-23. Or you can register online yourself if you have a subscription agreement.

If you purchased your device from an authorized dealer, it may have already been registered. Accordingly, it is necessary to do a check.

To do this, you need to find Tricolor in the website menu, find the “Check subscriptions” menu item. On the main page, an icon with this option is located on the main screen under the banner.

A window will appear in which you will need to enter an ID code, which is a unique subscriber identifier consisting of 12 or 14 characters.

You can find out the ID on the smart card that was issued upon purchase or using the receiver’s control panel by clicking on the “Status” menu

If a list of valid subscriptions appears as a result of the search, then the receiver is registered. If not, you will have to enter data about it yourself.

The same action can be performed if you want to find out which package you are connected to and its validity period. That is, when you enter the ID, this information will appear.

To register a subscriber you will need the following information:

• Receiver model;
• ID number;
• Passport and contact information.

If you are already a connected subscriber, but there is a need to make changes, you will need to go through the re-registration procedure.

How to recover the password from LC Tricolor?

If you have lost your personal account login information, you do not need to register again. To resolve the issue, do the following:

• Go to the authorization page via the link https://lk-subscr.tricolor.tv.
• Click on “Get/Recover Password” (below the “Login” sign).
• Indicate your ID, last name, first name, patronymic and how to obtain a new password. It can be sent to your phone or virtual mail.
• Enter verification characters.
• Click the “Recover Password” button.

Changing the password for your Tricolor personal account

The system will automatically generate a login password. Many clients find it difficult to remember, so many want to change it. LC provides this opportunity:

• Log in to your personal account, thereby ending up on the main page.
• Pay attention to the menu at the top, where you need to click on the “Data Confirmation” section.
• Scroll down the page until it says “Change Password”.
• Fill out the standard form - enter your current password and a new one twice.
• Confirm the action using the "Change" button.

Do not forget that the password must begin strictly with English letters. The minimum code length is 5 characters. Your login information will change immediately.

In what cases is it necessary to make changes to personal data?

According to the terms of the same subscription agreement, personal data should be adjusted if the following has changed:

• last name of the owner of the receiver;
• his place of residence;
• equipment installation address;
• owner of the receiving device.

Important: it goes without saying that the subscriber must notify the service provider about the change of the passport itself due to loss or other reasons.

Changing data

To change your registration information, you must complete the following steps:

• go to the page https://public.tricolor.tv/#Cases/regInfo/create/7ef22030-f523-e511-80f1-005056870246 and fill out all the fields there;
• find the “download application” icon and activate the button;
• print the downloaded document, check and sign;
• scan the main pages of the passport (2, 3 and 5) and the application with signature;
• on the same page, find the “Attach files” window and use the “browse” button to attach documents to the request;
• check the box for consent to data processing and click the “Create request” icon.

To complete the procedure, you must send an application (signed original) and photocopies of your passport to the company’s legal address indicated at the top of the application and on the main page of Tricolor TV. As a result of these actions, up-to-date information will be entered into the operator’s database, and the subscriber will be able to easily resolve all issues that arise regarding maintenance and payment for services.

Check balance by ID without logging into your personal account trikolortv.ru

provides several methods that will help you check the expiration date of your subscription, i.e. the deadline for the next payment, without registering an account. You can do this as follows:

1. View on the “Tricolor” page in the “Checking subscriptions” section. To do this you need to indicate the ID number.
2. Call the call center and provide personal client data and the individual device number.
3. Use the receiver menu depending on its modification. The subscription expiration date is the last day on which you need to replenish your account so that satellite television does not turn off.

Functions and capabilities of your personal account

The created account on the Tricolor website helps clients quickly manage services and obtain the necessary information. LC gives you the opportunity to:

• change packages;
• pay for services;
• receive information about tariff plans, advantageous offers and promotions;
• edit personal data and make adjustments to them;
• view the status and list of connected gadgets;
• discuss various issues with technical support.

View your account in your personal account

Balance tracking helps you transfer funds to your account on time and use it without interruption. A lot of useful information is stored in the personal account. On the main page, go to the “My Services” tab, where your balance and personal account information are displayed.

Payment in your personal account

If necessary, you can pay for services using a bank card in your Tricolor account. This can be done in two ways: by individual subscriber number and by agreement number. The fastest payment option is described in the video

By ID number

You can make a payment in your personal account using a bank card or mobile account of the Tele2, Beeline, MTS or MegaFon operators. When using these options, you must provide a personal number (ID). When choosing a bank card, you must indicate its details, the payment amount and confirm the manipulations by indicating the code from SMS.

If you choose a mobile operator, then you need to write the personal account of the number or the number itself. In this case, the commission will be charged: Beeline and MTS - 2.5%; MegaFon and Tele2 - 3.5.

In addition to the above methods, clients can use other variations in which there will be no commission:

• Salons "Svyaznoy";
• ATMs of Sberbank, Baltika Bank and MKB;
• Internet banking of Alfa Bank, Uralsib, Absolut Bank, Bank St. Petersburg, Sberbank, Rosselkhozbank, Russian Standard Bank and Intesa Bank.

Check payment

Tracking your account balance helps Tricolor clients regularly use the organization’s services. Money transfers are most often received immediately, but sometimes there are delays of up to five days. Therefore, it is necessary to monitor the receipt of payment. This can be done in your personal account in the “My payments” section. It displays the history of all money transfers to the client’s personal account. If you can’t log into your account, you can call the call center; check the data on the Tricolor website or download the mobile application to clarify information on this issue.

Ways to top up your Tricolor balance

Clients do not have any difficulties replenishing their Tricolor balance. Since the system offers a huge number of ways to transfer money. All options for replenishing your account are discussed below.

It is best to pay through ATMs, bank terminals, or online banking, since these payment methods definitely do not include additional fees.

How to top up your Tricolor balance online from a bank card?

Mini-instructions on how to top up your account using a bank card:

1. Go to the operator’s official resource page https://public.tricolor.tv/#Payments/UniversalPaymentSmartCard?undefined=undefined.
2. Please enter ID.
3. Select payment by bank card.
4. Write the card details: first and last name in English, expiration date of the card, three-digit CVC code.
5. Go to the payment confirmation page. An SMS will be sent to your phone connected to the card, which will contain data to be entered on the payment page.

The advantage of this method is that funds are credited to your account in a couple of minutes.

How to check your balance?

From time to time there is a need to check the status of your personal account; there may be several reasons. For example, the time is approaching to make a payment for equipment purchased or exchanged in installments . Or funds have been deposited in advance and you need to transfer them from your personal account to pay for a specific service.

Tricolor TV subscribers are given the opportunity to check the status of their personal account at any convenient time, using one of two options.

1. Through your personal account, using the “Fund Management” item. When pressed, all information about the current availability of funds is displayed.
2. By calling the hotline number, the call center operator will provide the necessary information, only for this you will need to provide the receiver or contract number, and your first name, last name and patronymic.

It is also worth considering that the equipment will automatically remind you of the need to top up your account. By the end of the billing period, information about the expiration of the subscription period for the selected services and broadcast packages will be displayed on the TV screen.

Application "Tricolor Online TV"

Mobile applications help manage services, receive data and make payments, regardless of the subscriber’s location and time of day. All you need is a stable Internet connection. Tricolor has developed a program for phones/smartphones that completely duplicates the personal account on the web resource. The application is very convenient and has many functions; a person of any age will understand all the intricacies of control.

Download the “Tricolor Online TV” application on your Android phone

If you use a phone based on Android OS, you can install mobile software through the Google Play store. A little more about the application in the video

"Tricolor" for iPhone, iPad and iPod Touch

Owners of devices with iOS operating systems can download the program through the AppStore.

Mobile application "My Tricolor"

The mobile product helps replace your personal account in the browser. Now the application, which is available for Android and iOS, offers the following advantages:

• quick payment for services using a bank card or mobile number account;
• independent type connection and disconnection of services;
• tariff selection;
• activation of viewing;
• account control;
• informing about promotions and advantageous offers.

The mobile application is worth installing if you do not have access to the browser version of the account.

Tricolor TV support service

If you have any questions about connecting the device, setting it up, or registering in your personal account, it is best to contact Tricolor employees. Before calling, it is best to familiarize yourself with the list of answers to frequently asked questions on the official portal. Perhaps thanks to him you can solve the problem yourself.

Telephone

Tricolor employees will be happy to help you in any situation related to setting up, registering, paying or changing a tariff plan. You can call the toll-free number 8-800-500-0-123 , which is open 24 hours a day.

via help.tricolor.tv in your personal account

At Tricolor, technical support is provided in various ways. You can choose the most convenient one on the website. At the bottom of the page in the “Help Center” block, first select the “Online Help” tab, and then the option that suits you.

About the need to enter and confirm personal data

The largest satellite television operator in Russia has several reasons to be “interested” in information from the passport and telephone numbers of recipients of its services and the location of equipment installation:

• because this is required by the current legislation of the Russian Federation;
• for additional protection of subscribers - personalization allows you to assign equipment to a specific person;
• to improve the quality of services through personalized technical support and correct resolution of payment issues;
• so that subscribers can take part in promotions organized by the company.

In what cases is it necessary to confirm your data?

The first time the subscriber provides his passport data, information about the receiver and the place of its installation before signing the contract (when registering the receiver). After that, they are entered into a special Tricolor TV database and are used strictly for professional purposes.

It is understood that during this procedure there is a possibility of recording irrelevant information. For this reason, within 90 days after registering online, the data must be checked and confirmed to be up to date.

We also cannot exclude the possibility of any changes in the lives of service users – from place of residence to last name. Tricolor TV also provided this opportunity - confirmation of data in your personal account or in any other way must also be done annually for the entire period of using the services.

The service agreement states: if this procedure is not completed on time, the operator reserves the right to disable all channels except those included in the “Basic” channel. Full broadcast is resumed within 3 days from the moment personal data is confirmed.

Important: very often subscribers fulfill these terms of the contract only when the operator disables paid channels or sends an SMS message. As practice shows, in many cases this does not happen, and TV viewers enjoy watching programs without bothering with data confirmation.