Doesn’t show video on Tricolor TV - reasons, what to do, instructions

When should you contact technical support?

As noted earlier, you should only use support if you have tried all the recommendations. To do this, just contact the support service by phone: 8.

The operator will help solve a lot of questions, help you call a technician and provide all the necessary information to solve this problem.

Despite all the advantages of the Tricolor TV satellite television system, some malfunctions still occur. Always. Channels are not shown, no signal, error 10, error 0 - these and other problems appear to Tricolor users almost regularly. If you have encountered a similar error, we suggest that you familiarize yourself with the simplest ways to solve these problems.

Tricolor does not work - it says “No signal” on all channels. What to do?

So, you see the message “No signal”. What to do in this case? Why doesn't anything work and how can I make it work?

First, check whether the Tricolor TV service information channel is working. If there is an information channel, but all channels show “No signal” (including free ones), then move on to the next point. If this channel also does not work, then the reasons may be the following:

Bad weather One reason for this error could be bad weather, which prevents your receiver from receiving a signal. What to do in this case? The best solution would be to wait out the bad weather. There is really no other option. Weather conditions are such a force majeure that no services can solve it. Natural conditions also include interference in the area. Tall trees and houses can interrupt the signal strength or cause its absence altogether. Moving the antenna will solve the problem.
The second most common reason why channels are not shown and Tricolor does not work is a settings failure. In this case, you will need to reset and configure the Tricolor TV receiver. You can do this by contacting one of the Tricolor dealers in your region, or try setting up the Tricolor yourself. It is not difficult. Just follow our detailed instructions and you will succeed very easily. After resetting the settings and reconfiguring the channels, the error message should disappear.
Another reason for this error could be a damaged connection. We are talking about the connection between the antenna and the receiver. You can check it yourself, or contact one of the authorized Tricolor dealers. If you decide to check the connection yourself, the first thing you need to do is make sure that the cable between the antenna and the receiver is intact. A damaged cable can cause problems. There may also be no signal if there is damage at the connection point. Everything must be whole
Another problem is problems with the antenna . To fix this problem, you can also contact dealers, or try to redirect the antenna yourself. Some setup details are described in our other article. In short, you need to slowly (one centimeter at a time) change the direction of the antenna. With each turn, you need to fix the antenna for a few seconds and monitor whether the image appears on the Tricolor service information channel. As soon as the picture appears, you need to fix the antenna in this position.

No sound on some channels

Almost half of the subscribers who updated and had problems with sound complain that the sound control option on the TV becomes unregulated, that is, the sound disappears and does not respond to pressing a function button, and sometimes simply changes on its own. The second part of users note that the sound on the TV simply disappears and this cannot be changed using standard settings.

What to do in such cases? First of all, you need to check the cable connection:

If the connection was made using a SCART cable, then disconnect it completely from the tuner and from the TV, and then re-establish the connection. Make sure both plugs are inserted tightly and not loose;
If the set-top box is connected via an RCA cable, then you will have to check all three plugs. Disconnect the cable, check the product for integrity and make a new connection according to the color marking. If only one cable is connected to audio, then in the television settings you need to select the “Mono” mode, but if the cable has two outputs (red and white), then the stereo mode should be set in the AV input settings;
When connecting the TV to the receiver with an HDMI cable, you just need to check the connection density and the audio track installation parameters, for which the green F2 remote control button is responsible (experiment with different modes - “Russian ASZ” or “Russian”). If no action has any effect, you can try reconnecting the devices using a different connection, for example via an RCA cable.

Do not neglect replacing cables; quite often updating these products not only quickly saves the situation, but also has a positive effect on the sensitivity of the equipment to voltage changes.

After checking the physical connection and adjusting the settings, you need to turn off the receiver, unplug it for 15-30 seconds and turn it on again.

If there is still no sound on some channels, then try the following steps:

Turn on the set-top box.
Pick up the remote control and go to the device menu.
Click the "OK" button and go to the "Settings" section.
A window will appear in front of you in which you need to enter the access code (if you have not changed it, then simply press the number 0 4 times).
Start a new channel scan.
After finishing your search, save the updated list.
Now you need to go to the “Channel Organization” section and use the “OK” button to go to the editing menu.
One by one, select those channels with which audio broadcasting problems arise (using the “OK” button) and delete them (using the “I” button).
Exit this section and return to the Settings section.
In it, find the “Manual Search” subsection and start the manual scanning process.
Save the new channels and exit the menu.

Broadcasting of all channels should resume.

Please note that when scanning channels manually, you must have the correct settings:

"Network search" - enabled;
“Transponder frequency” - 12,226 or 12,225 (H/L);
"Symbol speed" - 27,500.

Tricolor does not work, the channels do not show, what should I do?

Tricolor channels may not be shown either for technical reasons that we discussed above, or problems may arise on the part of the operator (or an oversight by the subscriber). In such cases, the channels are not shown and the message “No access” or “Scrambled channel” appears.

There can be two options for lack of access. The first is when the inscription appears only on some channels, but most work properly. The second option is when they do not show any channels at all (including free ones) except information ones.

Let's consider the first case. Only some channels do not work. What can be done?

The first solution would be to launch an auto-search for channels. Perhaps they just changed their broadcast settings and you need to find them again. If, after updating the list, the necessary channels have completely disappeared, then most likely they have disappeared from the tariff schedule. Check which channels are available with your subscription. They may no longer be included in your package.

If the channels still remain in the list, but continue to display the “No access” message, try simply restarting the receiver - turn it off and on. This often helps.

Error 34 Tricolor TV - what does it mean and how to fix it?

If this doesn't help, try resetting to factory settings. After the reset, you will need to configure it according to the instructions that we indicated above.

If after all the manipulations access to the channels does not appear, we recommend calling a specialist to diagnose the equipment. There may be a technical problem.

No image

If the Tricolor satellite antenna stops working unexpectedly, and switching channels does not produce results, there has been a failure in the broadcast or the equipment has failed.

The first thing you need to do is look at the level of the recorded signal (yellow bar).

If it is at the same level and exceeds 65%, the broadcast is operating normally and all equipment up to the receiver is working properly.

The problem is greatly simplified and you only need to check three devices.

TV. You need to make sure that the physical channel corresponding to the connector to which the television is connected is turned on (usually HDMI or DVB-S2). If everything is correct, you should connect an over-the-air antenna to it. If the show starts, the TV is working properly.
Receiver. If only a few programs are not shown, you need to figure out their broadcasting. To do this, just call the Tricolor operator hotline. Probably one of the paid packages has not been paid for or technical work is underway on the broadcaster’s side.

If there is a complete absence of channels, you need to re-set the settings for the converter and scan the programs. If this does not help, it is recommended to call the Tricolor provider about changing the operating frequency for the satellite, because in rare cases this practice is appropriate.

If you discover that only a few channels are missing, you must make sure that the paid package under the agreement with Tricolor has been extended. They may have been disconnected for non-payment.

AV wire. If the above options do not help, the only option is a faulty wire through which the image or sound is output. You can verify this by connecting the antenna cable from the converter directly to the TV, and ATV programs will begin to be shown. You need to change it to analog (new RCA or hdmi wire).

Why doesn't Tricolor show free channels?

In the second case, when no channels other than information are shown at all, the solutions will be different.

The first thing to check is whether the subscription is active. This can be done in your Tricolor TV personal account.

If the subscription is active, but access to the channels does not appear, you may need to update your activation keys. A request for reactivation can be made in that personal account. Next, reboot the receiver and leave it on one of the channels. The TV can be turned off. Check the signal over the next 8 hours. He should appear.

Another reason could be a simple error when installing a smart card. This can be understood if there is no receiver ID on the screen. Insert the card correctly and restart the power supply for the access card. If the code still does not appear, we recommend contacting customer service, as the receiver refuses to read the smart card.

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

No signal

If the receiver detects insufficient signal level, a more complex problem occurs.

The reasons for the lack of signal can be grouped into two categories:

Problems due to third party factors
On the satellite dish side

In the latter case, you can independently find out why the antenna is not showing.

To find out for sure that the problem has arisen locally, just connect the cable coming from the head directly to the TV. If some of the channels (which are broadcast in the usual form, ATV) work, the Tricolor antenna is fully operational, otherwise you need to look for the source of the malfunction on the spot.

Checking for problems on the user's side
The first thing you need to do is look at what signal level is observed at the receiver.

If a value in the range of 15% - 25% is recorded, the cable is faulty. Such numbers are typical when you turn on the TV with a nearby receiver that is not connected via cable. It needs to be replaced with an analogue one with a resistance of at least 65 Ohms.

When the value of the recorded signal is below 10%, but not zero, the satellite antenna converter is faulty. In this case, it is better to contact Tricolor hotline consultants. If the antenna was purchased separately in a store, you need to take advantage of the warranty or contact a service center for repairing satellite equipment.

External factors

If it is discovered that the value of the recorded signal is more than 30%, but insufficient, the signal does not reach the antenna at the proper level.

There are two possible reasons:

The plate moved away. In case of strong wind or weak fasteners, over time it could be displaced from its original position. It is necessary to return its position by smoothly moving it until a sufficient signal is found.
There are obstacles. Most antennas include a Sirius converter with horizontal polarization. Perhaps the antenna was installed too low and now there is an obstacle in the path of the electromagnetic wave (for example, a multi-story building is being built). You need to raise it a little while maintaining the current direction.

If there is a situation where the receiver shows 0%, this indicates a malfunction of the satellite or the set-top box itself.

In the first case, regular work may occur with the equipment, about which you can obtain information from the Tricolor provider.

If it reports that there is a signal from the satellite, the receiver displays the information incorrectly. This problem occurs when the device’s firmware is faulty and a software update is required.

Inscription on the screen “No access” or “Scrambled channel”

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
If the subscription is active and the problem is not resolved, then you will need to update your activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Why doesn’t the video show on Tricolor TV?

If you turn on the TV and notice that there is no video on any channel, then you should think about a problem. By the way, if you find that there is no broadcast on just one or two channels, then you should carefully read the information on the official website, since the channels may have been excluded from the company’s list of broadcasts.

If there is no broadcast on any channel and even on the “Infochannel”, and there is no technical work, then you need to start diagnosing and taking basic steps to fix the problem.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
Reboot the receiver's power.
Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

24/7 hotline +7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)

Home > Help > “Tricolor TV” error “0”

Sometimes it happens that on the TV screen, seemingly for no apparent reason, the message “No access to viewing, leave the receiver on for 8 hours, error “0” appears.

By the way, error “0” is one of the most common errors that arise when watching Tricolor TV, but in most cases you can fix it without calling a technician yourself.

The content of the article

What does error 0 mean? How to fix error “0” - all the ways Causes of the error with step-by-step recommendations A radical way to eliminate error “0” You have outdated equipment - is it possible to do something All the reasons and correction methods briefly in one table Error “0” on different models of receivers

What does error 0 mean?

This error occurs when access to viewing channels is lost or the receiver cannot decode the channels. Most often this happens due to a glitch in the receiver's software. This can happen due to a voltage drop in the electrical network and for a number of other reasons.

Attention! Regardless of the reason for the “0” error, access to viewing will NOT be restored if even the Information (zero) channel is NOT working for you.

Below we will look at each of them in detail. For those who don’t want to go into the details of why it doesn’t show, but just want to know what to do, here are a few basic ways to restore broadcasting.

Possible problems

When starting to use Tricolor radio, subscribers often encounter some difficulties. Let's look at the most common of them.

Absence of some stations

Many customers, wanting to receive radio broadcasting services, exchange receivers of old models for new ones with an additional payment. But often, even after replacement, the radio remains inaccessible or allows you to listen to only 3-4 stations. This problem is completely solvable - you just need to set up a new receiver. For this:

reset equipment settings to factory settings;
start channel search;
save the found list.

We described each of these stages in detail on our website.

Important! This algorithm of actions can also help if some of the radio stations suddenly disappeared on the old receiver. This can happen due to a software failure or hardware loss of activation if left idle for too long.

How to exit the radio to Tricolor

To switch between TV and radio broadcast modes, use the “Radio” and “TV” buttons. Everything seems simple and intuitive. But one feature should be taken into account: the transition between modes can only be done from the channel selection menu or satellite selection menu. This explains most of the difficulties novice subscribers have with how to switch from radio to Tricolor TV. Even rebooting the set-top box does not help get rid of radio broadcasting!

Find out how to pay for Tricolor from your mobile account.
Read: what are the pros and cons of the Tricolor gaming console.
We advise you to find out how to pay for Tricolor via the Internet.

In order not to go to the channel list every time, it is worth making some settings on the receiver. For this:

go to the main menu of the equipment;
select the “System” section;
go to the “User Interface” subsection;
find the item “Hide the list of channels in radio mode”;
set the found item to “No”.

After making these settings, you can exit the radio mode by simply pressing the Exit key on the remote control.

Important! The setup instructions provided may not be relevant for some receiver models. In particular, the names of menu sections may differ from those indicated.

Lack of central stations

As you know, for television broadcasting a list of television channels is legally established, which must always be available, regardless of payment for subscriptions. However, there is no such law for radio. Therefore, even federal stations, such as Mayak or Radio Russia, will be switched off if the subscription fee for using the channel package to which they are attached is not paid on time.

Important! As a result of technical failures, commercial radio stations usually disappear. The loss of broadcasts from federal frequencies usually indicates the end of the subscription period.

You can check the validity of your subscription on the main page of the Tricolor website. On it, under the advertising banners, there is a “Check subscriptions” button. By clicking it, the subscriber is taken to a small form where he will need to enter the equipment ID and verification code. If the search determines that your subscription is overdue, you must pay for it. Otherwise, resetting the receiver settings to the factory level will help.

Reasons for the error

REASON #1

A system failure occurred in the receiver software.

WHAT TO DO

You need to reboot the receiver by simply unplugging it from the outlet. Wait 5 minutes and then turn it on again. Wait until the receiver is fully loaded and switch it to any encrypted channel, for example, to the first one. If the reason was a system failure and you have a modern receiver, broadcasting will be restored quickly enough. Despite the simplicity of the method, it is often quite sufficient to restore viewing.

REASON #2

Your subscription to paid channels has expired; in other words, your receiver has not been paid for.

WHAT TO DO

First, check if you have an active subscription to the main package on your equipment. If there is no active subscription, then you may have forgotten to pay for the channel package or paid incorrectly. You need to make sure that the service is always active. Having money in the receiver's account does not guarantee access to watching channels. An active subscription is always expressed in days, not in rubles. You can check it in your personal account on the operator’s website tricolor.tv, or on the main page of the same website in the “check subscriptions” section. You can also call the Tricolor hotline 8-800-500-0123

(other communication methods) If it turns out that the paid period has ended and there is no money in the account, then this may well be the cause of the “0” error. Pay the annual subscription fee in any way convenient for you. All payment methods are here.

After payment, the receiver must be kept ON on the first channel until the error disappears.

If there are no other reasons for the failure, the display will quickly recover. If it turns out that everything has been paid for, but the receiver does not show it, then the reason is something else.

REASON #3

The smart access card is not installed correctly.

Sometimes the error is caused by an incorrectly installed smart card or its absence at all. Less commonly, there is a malfunction of the card itself or the card slot.

WHAT TO DO

First you need to check if this is true. To do this, go to the receiver status. (Button on the remote control “STATUS”, “No. ID” or “TricolorTV” depending on the remote control model). The card number (also known as the ID number of the receiving equipment) should be displayed on the screen. This is 12 or 14 digits. If it is displayed, then everything is fine here, move on to the next reason. If there is no number or it says “no card,” then check whether the smart card is inserted correctly. Perhaps it is turned over the wrong way or simply does not go all the way into the slot. Pull it out, carefully wipe it and insert it back until it stops. For receivers u510, u210, e212 the card is inserted with the chip facing up, for others with the chip facing down. And for all receivers, the direction of the arrow on the card must coincide with the direction of installation in the slot.

Not all receiver models are equipped with a smart card as such; many modern models work without it (data from the card is integrated into the receiver program). However, in the receiver status the number of this same card should be displayed in any case. Without this, correct operation of the equipment will be impossible.

When you have done all the manipulations with the access card, but the receiver still does not see its number, you can try resetting the receiver to factory settings and configuring it again (see below). All other methods for eliminating error “0” will be useless. You will have to contact the service center.

REASON #4

Activation keys reset

WHAT TO DO

You need to leave the receiver turned on on one of the encrypted channels for a while. Most likely, the broadcast will be restored on its own without any additional actions quite quickly (usually no more than an hour). In this case, you can turn off the TV, because he does not take any part in this process. Activation keys are updated automatically from the satellite as soon as your receiver is online. However, this process can be speeded up by requesting that the activation commands be repeated manually. This is done in several ways: 1.

In your personal account on the operator’s website tricolor.tv, you need to click the “Re-activate” button
2.
Call the Tricolor hotline at
8-800-500-01-23 3.
Call your dealer
4.
Re-activate the keys directly through the receiver menu (only available on the latest models). On the remote control there is a button “Tricolor TV” - in the left column there is an item “Repeat activation commands”. If error “0” occurred precisely because the keys were lost, and you have not outdated equipment and a correctly configured dish, then the receiver will work within a few minutes after sending the codes.

Important! Before resuming viewing, the receiver must be kept ON on the first channel in order to fully pass the decoding keys and restore viewing.

REASON #5

Poor signal quality, bad weather conditions

One of the common reasons for the appearance of error “0” is an insufficiently good signal from the satellite or its absence. The reason for this may be a poorly tuned dish, cable damage, or even unfavorable weather conditions. Learn more about the reasons for the lack of signal and how to eliminate them in another article.

WHAT TO DO

You can check the satellite signal status yourself. On the receiver's remote control, press the red button, then the blue one. At the bottom of the screen two scales will appear: strength and quality. Both of these scales must be at least 2/3 full.

On some receiver models, the indicators may be lower, this does not mean that they require a different signal level, they just have a lower scale.

It is possible to accurately measure the level and quality of a satellite signal only with the help of a special device, so sometimes it is impossible to do without calling a specialist.

Before performing any actions with the plate, make sure that there is no debris, leaves, snow, etc. on it, and that it is not raining heavily, there are no lead clouds hanging over, or similar natural phenomena. Sometimes it is enough to simply clean the plate carefully or wait for the weather to improve. If everything is fine with the weather and nature, you can try to adjust the antenna yourself. Slowly move the plate while simultaneously monitoring the state of the scales. As soon as the scales are at the proper level, fix the antenna. However, it is not recommended to do this yourself, so as not to aggravate the situation even further. This is one of those cases when it is better to invite a specialist.

Attention! If the satellite signal level is insufficient, the receipt of activation keys for your equipment can be extremely difficult, if not impossible.

A technician will visit you to set up the signal:

8
8 (966) 045 — 62 — 80
REASON #6

Error during software update or outdated software version

If you have not updated the software on the receiving equipment in a timely manner, an error may well occur

WHAT TO DO

Check what firmware version is on your receiver. To do this, press the “STATUS”, “ID No.” or “TricolorTV” button on the remote control, depending on the remote control model. The version installed on the receiver will appear on the screen. Current software versions. If it turns out that the firmware is old, you can try to update it.

You need to be more careful when updating outdated models of receivers, because... due to its technical backwardness, the receiver may simply not accept the new firmware and will simply “die” during the update.

With modern models everything is simpler. The entire update process consists of two parts: updating the receiver software and updating the module software. Step-by-step instruction

Attention! It is imperative to go through all two stages, because the error often occurs precisely due to an incomplete update.

If the latest version of the software is installed, and the receiver still writes “error 0,” then the reason must be looked for in something else.

Some details

Tricolor TV presented the “Radio” package in 2013. At that time, the choice of radio stations was small, but quite sufficient. Along with the standard Mayak and Vesti FM, you could listen to Russian and Road radio, Europe+ and about 20 other different stations.

Connection to the package was available to everyone. The subscription fee for it was charged separately and on average equaled the cost of most television channel packages. But soon the company considered this service unprofitable and wrote it off as archived. However, Tricolor did not completely abandon the idea of radio broadcasting via TV.

Who can listen to the radio today

From 2015 to the present day, Tricolor Radio has been a free application to television broadcasting services for subscribers. It is included by default in packages such as:

Single;
Single Multi;
Single Multi Light;
Unified Ultra HD;
Extra.

Important! It is impossible to connect radio broadcasting if one of these packages is missing.

Technical requirements

Radio broadcasting via satellite is not yet available to all residents of the Russian Federation, but only to Tricolor subscribers from central Russia. The service is provided within the coverage area of Eutelsat W4 and W7 satellites. The company's clients who are not within the range of these satellites, even when connecting to the packages listed above, will not be able to use it.

We recommend finding out how to watch Tricolor TV for free.
Read: how to connect Multiscreen and what advantages it provides.

In addition to the place of residence, radio fans have one more requirement - the presence of a modern receiver. The broadcast is made in MPEG4 format, therefore, the set-top box must support this format. The earliest models of receivers do not perceive this type of broadcasting at all. Set-top boxes 2-3 years old can only play a few channels. To use the service in full, it is worth checking the compatibility of the equipment and the radio package. This can be done on the satellite operator’s website or at its technical support service.

Important! No more special devices are required. There is no need to purchase a radio remote control for Tricolor TV - it does not relate to the radio service at all, but only makes it possible to control the TV while being away from it, for example, in the next room or on another floor.

A radical way to eliminate error “0”

If all previous reasons have been checked and eliminated, you can use another way to correct error “0”. You need to reset all receiver settings to factory settings. In this case, the receiver is, as it were, “reset”, all channels and user settings are erased, and at the same time all the “glitches” that the receiver has accumulated during its operation. You shouldn’t be afraid of this procedure; you can handle it yourself. Step-by-step instructions for resetting the receiver to factory settings for all receiver models are provided in a separate article. After the reset, you will have to configure the receiver again, but this is not that difficult, all the prompts will appear on the TV screen. Many receivers begin to work normally after a reset to factory settings.

You have outdated equipment - is there anything that can be done?

The concept of “obsolete equipment” is purely relative. Check your model There are some models of receivers that seem to be not so old, but stubbornly refuse to work and, despite all the above-described actions, continue to give an error “0”. For some reason, often unclear, their technical condition does not allow the set-top box to operate adequately and viewing becomes unavailable. Broadcasting parameters are constantly being improved, and set-top boxes made using old technologies do not always respond adequately to innovations.

Advice! Turn on the set-top box to the first all-Russian channel and do not turn it off for at least 72 hours. Maybe during this time the receiver software will still accept the activation codes from the satellite and the viewing will resume.

If after this time the error “0” still remains, then, unfortunately, nothing more can be done with this receiver! There is only one way out - go to the office of the nearest dealer to test the equipment in order to make a final “verdict” and exchange it for a new, modern receiver of the latest generation. Find out how to exchange

All reasons and methods of correction are summarized in one table

For your convenience, we have collected all possible causes of error “0” and ways to eliminate it in one table.

REASON WHAT TO DO System failure Disconnect from the power supply, turn it on after 3 minutes The receiver's subscription has expired Pay for the annual service Payment was not made correctly The receiver does not read the smart card Remove the card and insert it correctly Reset the receiver to factory settings. Was turned off for a long time, lost the activation keys Request a repeat of the activation commands or just wait on the first channel Bad signal from the dish Check all cable connections Clean the dish Call a technician for setup Adverse weather conditions: rain, thunderstorm, snowfall Wait for the weather to improve Old firmware Update the software version Instructions Outdated receiver model Leave the receiver turned on for first channel for 72 hours Change the receiver to a new one Find out the conditions