What to do if the image from a digital set-top box is black and white

It happens that the Tricolor prefix, instead of a full color picture, shows the image in black and white - what should the average person do in this case? Over the entire existence of this satellite television, experts have already dealt with many problems regarding video on the TV screen, and many of them are solved using standard methods.

In the case of the disappearance of a color picture, the error may lie in incorrectly connecting the cords to the receiver and TV, their damage, the use of the wrong cables, incorrect settings of the receiver's output signal, or a malfunction of the TV or set-top box itself.

Incorrect connection

Unfortunately, not all TVs have the ability to directly connect a T2 tuner to a TV with an RCA cable, since there is simply no composite connector, which is replaced by a rarely used component connector. As a rule, such a connector has only one yellow wire. The component version consists of three wires of different colors: red/blue/green. On new generation TVs, this input is often made universal, but at the same time, the green connector is surrounded by a yellow circle.

It is worth saying that it also happens that there are TVs where there are no yellow connectors, so if you connect a yellow tulip to the green connector, the output will be a black and white image. To get out of this situation, find a regular component input; it can be located either on the side or on the back of the TV. The easiest way to connect correctly is to use HDMI type wires (they are found on almost all modern TV models). Also, do not forget that some models are equipped with special adapters that come with the TV itself. The main thing is not to lose such an adapter.

What to do if there is no color on the TV when connected via a digital tuner

The main mistake beginners make when detecting a malfunction is panic. The person believes that he has damaged something, or that the equipment is faulty and needs repair. This is wrong. If there is no color image when connecting a digital set-top box to the TV, the reason may be the settings or incorrect equipment connections. Let's look at the instructions for action in more detail.

Check the integrity of the wires and the quality of the connections

First, check the entire connection path between the TV and the digital set-top box. If there is no color in the image, pay attention to the quality of the installation of the wires in the existing connectors. Sometimes the problem occurs due to the cable not being fully inserted or damage to its surface.

Reboot the equipment

If there is no color when connecting the digital set-top box to the TV, reboot the equipment. Color problems can arise due to glitches in the tuner software, and after a reboot the situation usually corrects itself without additional intervention.

Check that the TV color mode is set correctly

This is one of the reasons why there is no color on the TV - the wrong mode was selected. To fix the problem, follow these steps:

1. Enter the TV menu.
2. Go to settings.
3. Find the color mode control. The name may vary depending on the brand and model.
4. Select Auto mode or set to PAL option.

By performing these steps, you match the settings of your digital set-top box and your TV. If this doesn't help and there is still no color in the picture, move on to the next step.

Check your set-top box settings

If the TV does not have a color image when you connect the set-top box, check the settings of the tuner itself. To do this, take the following steps:

1. Enter the menu of the receiver connected to the TV.
2. Find the Image/Screen Format section (the name depends on the equipment model).
3. Find the TV Format subsection.
4. Make sure the settings are correct.

If the settings of the digital set-top box were PAL-N, change it to regular PAL. As a rule, a color image appears on the screen. If the manipulations did not produce anything, and there is no color in the image, as before, proceed to the next check.

Check that the equipment is connected correctly

Depending on the brand and model of the TV or digital set-top box, the connection can be made using tulips, HDMI, SCART or other connectors. But the process does not always go smoothly. For example, Philips or Samsung TVs do not have the ability to directly connect a T2 tuner to the TV using RCA. This is due to the absence of such an input.

To solve the issue, a composite connector is provided, which uses only one wire. In a regular RCA connector, the video wire is colored yellow. The component version uses green, blue and red cables for video transmission. In new TVs, such connectors are usually made universal. For convenience, the green component connector is outlined in yellow.

When connecting the yellow wire to the universal connector of a digital set-top box, the user is faced with a situation where there is no color on the TV screen. There are several solutions here:

1. Find and use a regular composite input, if provided.
2. Use other connectors - HDMI or SCART. In this case, you need to purchase an additional cable, because it is not included.

On some Samsung TVs, SCART and RCA connectors are implemented through adapters that come with the TV. The problem is that if they are not used to begin with, they are quickly lost. In this case, the only way out is to connect the set-top box via HDMI, where there are no difficulties with switching and there is no need to use additional adapters.

Update your software

If you haven't updated your set-top box software in a while, do so. Sometimes there is no color in the image due to software glitches or an outdated version of the program. If the download does not occur automatically, the required version can be downloaded from the official website and downloaded taking into account the manufacturer's recommendations.

Causes and solutions to the problem

Experts identify the following reasons:

• The TV is not set up correctly. Any device has a main menu and a “Settings” item. Color modules are divided into three types: Pal, NTSC and SECAM, which are used when setting up channels. If there is no color image, you need to follow the instructions to return everything to the default scheme. Go to the "Color Mode Control" section and select the PAL format or choose the "Automatic" option. Color rendition is normalized and the color picture is restored.
• The problem also arises from the other side - the set-top box is not configured correctly. Like a TV, this device has a menu with a choice of receiver type - TV format. If PAL-N is specified, it changes to PAL. There are exceptions - these are certain Samsung models, where RCA and SCART inputs are installed via microadapters. A specialist will help you understand this issue. He will select the necessary part for the TV.
• The equipment was connected incorrectly. In some South Korean TVs, Samsung and Philips, the usual tulip-type cord connectors are not suitable. In ordinary TVs, when connecting a tuner, a three-color cord with multi-colored outputs is used: red, blue and green.

It is impossible to confuse the multi-colored contacts between the ends of the cable and the sockets in the TV body, which match in color. “Tulip” will not fit the composite entrance (it is indicated in yellow). It is replaced with SCART or HDMI cables. They have a single connector and error is excluded. Such devices are good when the TV has connectors for a SCART or HDMI cable. But the advantage of the latter is that there is no need for an adapter.

• Problems with the antenna occur due to malfunctions and cable breaks outside the house, for example, on the landing. These issues are resolved through the service provider. If there is no damage to the television wire outside the house or apartment, but the problem with the image remains, then you need a TV technician who will advise replacing the old black Soviet-style hard cable (if, for example, there is one in the apartment) with a modern television wire. It is white, flexible and suitable for a light interior; it consists of a larger number of fibers, which results in a higher-quality, color-saturated picture.
• Influence of neighboring devices. Operating electrical appliances that are located near the TV degrade the image. This could be radiation from a microwave oven, a vacuum cleaner, or an electric massager (if you are giving yourself a massage while watching a movie or TV show). When several household appliances operate simultaneously, the kinescope becomes demagnetized. Many television receivers have a special restore button. In this case, the device must be turned off during the day, and the devices must be moved to another location.
• Outdated TV software or firmware. Do not cancel automatic system updates. This does not improve, but only worsens the quality of the television signal, which is processed incorrectly. Updates are downloaded from the manufacturer’s official website, and the service center also provides a service to improve the firmware.
• Mechanical damage to the antenna plug. Be careful: improper handling of this important part can lead to damage to the connector itself on the TV. Subsequently, it will be difficult and expensive to find a replacement for this part.

Why does the color disappear

The loss of a color image is not always due to a breakdown; sometimes the cause is the human factor. Here are the most common sources of this problem:

• Damage to the antenna. Black and white channels on the TV indicate a poor signal from the antenna. You will need to contact your TV provider to strengthen the signal. If this does not fix the problem, it means that the device itself does not perceive the broadcast well. A professional master will help here.
• Settings failed. Modern television systems have several color schemes - PAL, NTSC, SECAM. If you adjusted the indicators of different channels, the color values ​​may be off. The user manual usually tells you what to do to restore the settings. If you are not sure that you can handle this, it is better to call a specialist.
• Interference from neighboring devices. Users of CRT devices may notice that the image first becomes dim and then completely loses color. This indicates that the device was exposed to strong electromagnetic radiation from other household appliances - a microwave oven, a coffee machine or a vacuum cleaner. In this case, the kinescope will demagnetize and lose its properties. It is for such a case that there is a special recovery button on its body. You must move the TV away from other devices and turn it off for 24 hours by pressing the demagnetization button. If this does not help, then contact a specialist.
• Connection errors. If you are transmitting a signal to the screen using RCA - tulip wires, you need to connect them carefully. The yellow plug is responsible for the picture; if you use red or white, the image will not appear on the monitor or will be black and white.
• Old firmware. LG and Samsung LCD models do not work without special software. With every firmware release, something seriously changes. If you cancel automatic updating, over time the software will begin to process the TV signal incorrectly. Therefore, if the TV shows black and white, you need to update the firmware. You can download it from the manufacturer’s official website or contact a technician if you encounter any problems during installation.

Messages [17]

1 Topic from Meowth 01/20/2019 21:29:35 (2 years 1 month ago)

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Topic: TV shows in black and white when connected to digital set-top boxes

Greetings.
There is a Sony trinitron kv 21fx30E CRT TV

When connecting digital set-top boxes, it shows in black and white, we rummaged through everything in the menu (we couldn’t find the SECAM/PAL mode switch).

There is another Sony in the house, only the trinitron WEGA kv-aw21m81 (kinescope) model, everything there is in color.

Although the trinitron WEGA kv-aw21m81 is simpler (the sound is worse and there are no sound modes, only one, not HF, you can’t adjust the LF), and there’s not a lot of things compared to the Sony trinitron kv 21fx30E. The connection is made through Zh-K-B tulips.

At the same time, the Sony trinitron kv 21fx30E, on analog channels, after 1-2 minutes, started terribly a year ago with red “noise”, I had to turn down the color.

Tell me how to make a color from the Sony trinitron kv 21fx30E from the console. Maybe the red ripples and noise on the analogue are somehow related to the lack of color from the digital set-top box?

Edited by Meowth (01/20/2019 09:32:32 PM, 2 years 1 month ago)

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

2 Reply from OldFox 01/20/2019 21:38:16 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

The guy on TV (TDA9392H/N1XXXXXXXX) seems to be getting a fur-bearing animal.

3 Reply from Meowth 01/20/2019 21:51:19 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Is it being renovated?
Or is it not advisable? OldFox writes:

TDA9392H/N1XXXXXXXX

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

4 Reply from prince 01/20/2019 21:52:32 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

I had the same garbage in my kitchen with the TV, I brought the console, turned it on, and there was a black and white image.
It turned out that the TV has an AV mode, and there is also AV-1, so on a simple AV the image is b/w, but on AV-1 everything is shown as normal... maybe it’s the same for you? Edited by prince (01/20/2019 22:05:44, 2 years 1 month ago)

5 Reply from Meowth 01/20/2019 21:57:34 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

I have an AV-3.
First SAT, then DVD and immediately AV-3 prince writes:

I had the same garbage in my kitchen with the TV, I brought the console, turned it on, and there was a black and white image. It turned out that the TV has an AV mode, and there is also AV-1, so on a simple AV the image b/w f yf AV-1 shows everything normally... maybe it’s the same for you?

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

6 Reply from Andrey 01/20/2019 22:10:15 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

https://www.manualsbase.com/ru/manual/10 … v-21fx30e/

No color on color programs.

• Using the menu system, select the “Picture Adjustment” menu and select “Reset” to return to factory settings.

7 Reply from Viktor 01/20/2019 22:11:44 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Maybe look for PAL/NTSC in the console menu...

8 Reply from Meowth 01/20/2019 23:09:59 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

At the very beginning I wrote “they searched everything in the menu (we couldn’t find the SECAM/PAL mode switch).”
The set-top box works in PAL, but the analogue in SECAM works in Russia. NTSC for Americans. Yes, and I think the signal should automatically determine which encoding the color is in. Viktor writes:

Maybe look for PAL/NTSC in the console menu...

Edited by Meowth (01/20/2019 11:13:03 PM, 2 years 1 month ago)

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

9 Reply from Viktor 01/20/2019 23:41:47 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Meowth writes:

At the very beginning I wrote “everything has been rummaged through the menu”

It doesn’t indicate whether they dug in the TV menu or rummaged through the console menu

10 Reply from Meowth 01/20/2019 23:54:57 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Jokes for 300))
Viktor writes:

Meowth writes:
At the very beginning I wrote “everything was rummaged through the menu”

It doesn’t indicate whether they dug in the TV menu or rummaged through the console menu

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

11 -1 Reply from Hanks 01/21/2019 00:17:08 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Meowth writes:

Jokes for 300))

I can recommend a TV technician; for a bottle of flammable liquid from a b/w TV, he’ll do it in color in words, really Z.Y. jokes for 500

I will buy inexpensively or accept as a gift old hardware PC 8010, 8020, BK 0010, 0011, uknts, robotron, spark, ZX Spectrum, etc. processors 286, 386, 486 BP AT, old motherboards, isa video cards, SIMM RAM, HDD IDE small volume up to 2 GB

12 Reply from ZHISHI 01/21/2019 00:24:55 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

For my neighbor, a “master” connected a set-top box for an hour for one and a half grand.... I don’t know why he whistled in her ears.

13 +1 Reply from Debian 01/21/2019 03:11:48 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

The set-top box can PAL/NTSC.
Do you want SECAM? Not? Profile and contacts:

Debian

. My blog

Here:)

14 Reply from Meowth 01/21/2019 09:47:10 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Come on, there's still a joke left for 200.
It doesn't matter, as long as it's in color. It’s just that the set-top box encodes the signal in PAL, but why can’t the TV reflect the color in PAL, that’s the question.

Debian writes:

The set-top box can PAL/NTSC. Do you want SECAM? Not?

Edited (01/21/2019 10:00:29, 2 years 1 month ago)

I look at you somehow dissatisfied and fiercely and at the same time somehow sad and bewildered.

15 Reply from Hanks 01/21/2019 10:04:26 AM (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Meowth writes:

Come on, there's still a joke left for 200

Can I at least have the model of the console? to understand what Z.Y. is talking about. It might make sense to connect through the antenna input, and not with tulips, I connected something like the same set-top box If there is of course such a possibility Z.Y.Y in mana for sony trinitron kv 21fx30E is written on page 11 in Trobleshooting What to do if the picture is b/w In the menu picture abjustment is necessary. Watch And I read that the option for decoding Sinhala is set automatically depending on the selected country, using the example of connecting a video recorder Link to man if interested https://www.manualslib.com/manual/15956 … =11#manual

Edited by Hanks (01/21/2019 10:27:38 AM, 2 years 1 month ago)

I will buy inexpensively or accept as a gift old hardware PC 8010, 8020, BK 0010, 0011, uknts, robotron, spark, ZX Spectrum, etc. processors 286, 386, 486 BP AT, old motherboards, isa video cards, SIMM RAM, HDD IDE small volume up to 2 GB

16 Reply from ffanton 01/21/2019 10:22:40 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

Try to find a scart-av adapter and connect it to the connector on the rear panel.
I had a similar problem when connecting a set-top box (with a black and white color) to an LCD TV, the problem was solved by another adapter. (mini jack goes out to 3 tulips)

*

17 Reply from NVA 01/21/2019 10:28:12 (2 years 1 month ago)

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Re: TV shows in black and white when connected to digital set-top boxes

At the dacha there is also a kinescope - after winter Pal disappears.
The cure is to remove the cover and slightly move the knobs near the quartz (on the board closer to the front), they apparently oxidize. the color appears immediately Edited by NVA (01/21/2019 10:29:01 AM, 2 years 1 month ago)

No color on TV: 2 comments

I connected a digital set-top box via tulips (there are no other inputs) to a Rolsen CRT TV in the garden. there is a black and white image of normal quality and sound - the inscription appears - “incorrect input”, although sometimes the color appears briefly but then disappears, I checked everything - the connection is correct, on another TV - Sony brand everything is fine, tell me what else can be done

Vladimir, I have the same problem (only without the “invalid input” sign)! I have everything the same: except for the inscription, the rest of the description of the problem is similar. And on other TVs the color is there, and sometimes it appears on this one, but it quickly disappears. But what’s most interesting is that the TV accidentally knocked and the color image flickered. I knocked a dozen times, the color appeared and everything became fine, BUT I knocked an extra time and the color disappeared completely. I'm racking my brain to figure out how to hit the TV so that the color appears again. Orion TV1450MK5 TV (old, but works).

The new TV began to show black and white images

When a new TV shows in black and white, first of all, it is recommended to contact a warranty service center (if the device was purchased from official distributors). In accordance with the purchase and sale agreement, they are obliged to solve the problem, replace broken ones with original spare parts taken from their own warehouse, or completely change the equipment. The screen of a new TV does not display correctly if the connection is made incorrectly. The colors of the plugs correspond to their purpose :

1. Red, white - mono and stereo audio (all audio tracks).
2. Yellow—composite analog video signal (showing pictures without sound). In standard mode, it receives and transmits video signals of PAL, SECAM and NTSC standards. The colors are transmitted together, the removal of the fork completely removes the color.
3. Green, blue - component video signals. They are transmitted without sound (connected separately), and served separately (unlike the previous option). The separation of the socket plug is characterized by partial and single loss.

Factory defects also cause black and white footage to appear.

Self-diagnosis and repair

If the TV has turned black and white, you need to check the color rendition in the menu using PU . This approach is logical if all channels show the same. When only one of them lacks color, then the problem is not in your technique. You need to call the operator of the television company so that they can debug the normal operation of the transmission.

You should also check the antenna . Its signal is damaged in many cases:

• the cable is torn or partially exposed;
• the plug came off;
• The outdoor antenna is broken.

When the settings go wrong regularly, qualified intervention will be required. You will not be able to troubleshoot your Sony or Philips on your own without the appropriate skills. Also, repairing a TV with your own hands is dangerous to health, since some components accumulate a charge and release it when touched.

Problems with signal reception

In TV models that were more than 10 years old, an error occurred between the SECAM and PAL modes, as a result the color image became black and white. The effect can also occur if the antenna signal weakens, or there is a failure in the channel settings.

To fix the problem, you should change the PAL mode to SECAM or vice versa, but this is only if your TV has such a function. Check the antenna, it may have been slightly blown away or damaged by the wind. In automatic mode, configure the channels, after such manipulations the problem should be solved.

In some cases, the signal already arrives on the TV with a black and white image from a tuner or set-top box. Most likely, in this case, the device itself will have to be repaired.

PAL/SECAM color display modes

In some cases, you or someone else may have somehow manually set a color mode that is different from PAL. In this case, you need to enter the TV menu, select the color setting and set the auto mode or PAL mode (this signal broadcasts digital television). Also, do not forget about the component input modes; perhaps you just set the wrong mode and you should try to select another by pressing a button on the remote control.

As a rule, this button looks the same on all remote controls:

Similar articles

How to set up PAL and SECAM system

The most common cause of a TV color defect is a failure of the color system. The problem is that state channels are encoded using the SECAM system - a Soviet-French analogue color reproduction concept. But all digital and cable programs are tuned to PAL with progressive phase change. Therefore, one or several channels may lose color on a modern device, and not all at once.

Therefore, if you suspect that the channel settings are messed up, proceed as follows:

• Enter the menu.
• Find "Image Format" or TV Format.
• Select PAL from the drop-down menu.
• The color should come back.

If this does not help, there may be a settings conflict. Use the “Return to factory settings” button or contact service.

Complex faults

Only a specialist can deal with such malfunctions:

• The color reproduction board has failed. This occurs when there is high humidity in the house or damage to internal wiring. There is a risk of short circuits and power surges. We replace the board if it is impossible to fix the damage.
• The switch for connecting to satellite and cable TV does not work. To establish the cause, let's check how the device works with each signal source separately, for example, with a satellite dish or with a cable signal.
• The matrix or its controller does not function. These two elements are responsible for the color quality of the screen. Both parts are usually replaced, but such repairs are not cheap.
• If such breakdowns occur, then consult a specialist and compare the cost of repairs with the purchase of a new TV. It is likely that this kind of repair will only lead to a temporary solution to the problem, and in a month or six months it will arise again or lead to new ones.

Advantages of contacting a service center

Our service center is open daily from 8 a.m. to 10 p.m., excluding weekends and holidays. The experts provide professional services; they understand both the software of modern equipment and its technical components. You can submit an application for a visit from a qualified specialist via the Internet. Diagnostic procedures are carried out at home, then the professional begins work on repairs, software updates, and flashing the device. Most importantly, we provide a guarantee because we are confident in the qualifications of our workers, the quality of the parts and the performance of the tools used.

Contact us at number 8 or use the feedback form on the website, and we will fix your equipment in no time!

Firmware corruption

Modern TVs have a very good and high-quality operating system of their own. Usually. The software is stable and reliable. But there are times when the TV’s firmware may fail, for example, due to voltage surges. The quality of the image on the screen will thus change, rarely in a positive direction.

To correct such a defect. You will have to update the software from the manufacturer's official website; to do this, you need to connect the TV to the Internet. If this is not possible, then you can download the firmware to a flash card and install the software from it. If you doubt your abilities, it is better to call a specialist to your home, he will do everything quickly and correctly.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

• +7-800-500-0123
• Contact via Viber and WhatsApp at +7-911-101-0123
• Call through the website (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the website
• Application for technical support (you must fill out the application form in the appropriate section)

It happens that the Tricolor prefix, instead of a full color picture, shows the image in black and white - what should the average person do in this case? Over the entire existence of this satellite television, experts have already dealt with many problems regarding video on the TV screen, and many of them are solved using standard methods.

In the case of the disappearance of a color picture, the error may lie in incorrectly connecting the cords to the receiver and TV, their damage, the use of the wrong cables, incorrect settings of the receiver's output signal, or a malfunction of the TV or set-top box itself.

conclusions

Thus, any malfunction or problems in setting up home appliances are determined by the method of elimination. If after analyzing all the components of the chain - the TV, connectors, antenna cable, settings and adapters - the problem cannot be solved, then the help of an expert is needed.

It is possible that unexpected expenses will be reduced to a minimum: after all, in many regions of the country there is a government assistance program. Using the hotline number, call volunteer specialists who will set up the set-top box or advise, if the malfunction is not resolved in one visit of the technician, where to contact.

Digital television gives everyone new opportunities to watch, record, interesting films and television programs. It is not the location of the person that is important, but the quality of the transmitted signal. Keep your finger on the pulse of events and share news with friends and acquaintances!

Inscription on the screen: “Scrambled channel” or “No access”

If the provider does not show the main channels or some programs are missing, you should try rebooting the receiver. Perhaps there was a simple malfunction.

When rebooting doesn't help, you need to:

• check whether the subscription to the TV channel package has been paid for;
• make sure that on the official website of the satellite company that the receiver software is up to date and, if necessary, update it;
• clarify whether technical work is underway;
• find out whether the smart card you are using has passed activation (if it is new);
• try to start a search for TV channels (perhaps they disappeared due to a failure or change in the broadcast schedule).

In addition, the broadcast disappears if the smart card is damaged. It's worth seeing if it's intact. Sometimes users simply insert it into the card reader with the wrong side, which makes it impossible to work.

If only high-quality channels are missing, you need to make sure that the existing equipment is capable of receiving and processing broadcasts with a high level of image clarity.

There is sound, but no picture

Disappearance of sound is not the only problem that occurs among owners of set-top boxes from a popular provider. There is a situation when there is sound, but no picture. Paying attention to the receivers model GS-8306. This receiver may experience the following problem frequently. It is possible to use the latest firmware model, which has a similar error. Owners of this receiver should not be surprised by such problems. Some channels can be broadcast with sound, without image. To troubleshoot problems, we will perform the following steps:

1. We check the connected cables. It is necessary to strictly adhere to the described algorithm of actions.
2. If using an HDMI cable, try connecting a different wire. There is a practice when the cable version does not allow high-quality data transmission. The error occurs with the latest protocol algorithms.
3. Try switching signal transmission to another interface. For further use, the previously mentioned SCART or RCA will be suitable. If the image appears, you should assume there is a problem with the specific connector.
4. It is possible to make changes to the TV's encoding system.

The described manipulations can help solve the current problem. However, a popular option for the development of an undesirable situation is the presence of a weak signal. Activate the problematic channel, select the information icon. Open a special banner that has certain indicators. The displayed numeric data should not be less than 75. If a lower value is displayed, the entire antenna will need to be adjusted. To complete the operation, try changing the position of the antenna. There are cases when the previously described algorithms do not solve the problem. With this option, you will need to reset the settings and update the firmware. If the above methods do not solve the problem, contact technical support. Specialists will check the functionality of the receiver and technical equipment used. After receiving the help of trained employees, the channels will be shown correctly.

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Solution

When using an HDMI adapter, instead of the “bells”, a color image should appear on the new TV. And it will have much higher quality and sound. You should not skimp on purchasing such a connection, especially since the price tag for it is low - around a hundred rubles.

In addition to this type, there is also a SCART connecting wire. The image quality improves when used. The type recommended for use is SCART PREMIER.

Well, if all these methods do not solve the problem, then check that the A/V output is configured correctly. To do this, you need to go to the main menu of the set-top box, select an item there in the TV Standard settings and change the color coding option. There are two types – PAL and SECAM. You need to replace them one by one and look at the result.

If the problem of the black and white image has not been resolved, then take the receiver to the company that installed it for you and ask them to check the set-top box. This is the most extreme case, if nothing else above has helped.

Tricolor subscribers are faced with a problematic situation when there is no connection to the satellite on the channels. If the Tricolor does not have a signal from the satellite dish, the reason may be different, but users immediately see the “no signal” screen message. The problem does not occur often, but you need to know what to do.

The reason for the complete lack of signal on TV is the inability of the antenna to catch the required waves. If a problem is discovered, you need to fix it yourself.

You can find out on the website by calling the hotline.

In the absence of prevention, the reason for the complete absence of an incoming signal is due to other breakdowns. It will be necessary to check the equipment installed in the residential premises. If a company has a breakdown or is carrying out maintenance work, you need to wait about 7-10 hours, and the broadcasting process will not be fully restored.