Rostelecom hotline, Rostelecom support service, free hotline 8-800

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Hotline for individuals

Call center operators answer every call from a subscriber; the waiting time for a specialist response usually does not exceed one minute. The company's clients are advised on services and current tariffs; to conclude a service agreement, specialists help contact the manager of the area. Using the Hotline number, employees accept claims and complaints from subscribers for consideration.

General Questions Line.

By calling 8 800 10 008 00, the subscriber will be able to receive a certificate of payment for communication services for the past month or the entire connection period. In addition, clients will receive advice on new services and current company tariffs.

Connection questions.

To connect to Rostelecom's communication services, users do not have to visit the operator's office. All you have to do is call the single Hotline number and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After this, the subscriber will be able to fully use communication services, change the tariff and connect new services.

Technical support.

Problems with Rostelecom equipment can be resolved by calling the Hotline or an additional telephone number of the telecom operator. The reason for calling is also the lack of Internet connection or slow data transfer speed. If you find errors with the calculation of subscription fees, we also recommend calling the contact center operators.

Full list of Rostelecom contacts

On the official web resource of the operator, in the “About the Company” section, a separate page is implemented, which contains all the current contacts of the organization. Here you can find office phone numbers in different regions, faxes, emails, and so on.

In most cases, the contacts given in our article are sufficient. However, for more focused purposes you can use this page.

The section in question is located at the following web address: https://www.company.rt.ru/contacts/ .

Hotline for legal entities

Individual entrepreneurs and legal entities in Moscow use a single number 8 to solve connection problems. Subscribers in other regions of Russia have their own telephone number to solve difficulties that arise when using communication services:

Connection issues.

Organizing uninterrupted telephone communication for business is the most important component of the future success of a company or individual entrepreneur. Therefore, our clients resolve all connection issues promptly through the Hotline.

Business Online support.

Effective and quick resolution of problems regarding communication services is a guarantee of further promotion of your business. Rostelecom has created a professional support service. Clients just need to call a single number and resolve their pressing issue without unnecessary waiting. If there are serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with solving difficult telephone service problems.

General Questions Line.

All Rostelecom subscribers promptly receive the necessary information about changes in tariff plans and the launch of new services.

Rostelecom technical support phone number

To reach a technical support specialist, you need to select a convenient communication method. You can often see messages where subscribers indicate that it is difficult to get through - the line is busy, no one answers, etc. The problem is solvable because it has nothing to do with communication channel failures. Due to the fact that Rostelecom is a national provider that operates throughout the Russian Federation, dial-up numbers will depend on the region and city of residence of a particular subscriber .

Additionally, you should know that these numbers are available on both a paid and free basis. You can contact a support representative from your home, work or mobile phone. Public phone numbers are listed above. They are available to all residents of the country, regardless of whether they are Rostelecom subscribers or not. These numbers provide information about the provider’s services, connection costs, and additional options. Also, over the phone, a specialist will help you submit an application for network connection or repair service.

A toll-free number is active for the Moscow region, which is intended to inform customers about tariffs, changes, and conclusion of contracts:

Residents of other regions of the Russian Federation can use reference numbers that are freely available on the official Rostelecom web portal in the “Help” and the “Telephone” . Each region of the country and city selected from the list will have its own phone number. This should be taken into account if the user cannot reach the customer service department.

Rostelecom technical support phone number is not only a set of 10-12 digital characters. The company became the first and only one in Russia to offer short numbers for dialing support. By writing down or remembering certain digital combinations, the subscriber can make an outgoing call to the operator on an issue of concern at any time of the day. But you should remember one nuance - such numbers are also different in your region. To find out the correct short phone number, you need to call the universal number for everyone: 8 800 1000 800 , and ask the operator for a list of short numbers operating in your home city.

For example, residents of St. Petersburg and the Leningrad region can call the following numbers around the clock:

8 1118 09 – a help desk that provides information about all telephone numbers;
8 118 11 – a paid number informing the subscriber about the addresses of the company’s branches;
8 126 – pay phone for prompt reception of telegrams;
8 142 – paid information service about tariffs for communication services;
8 181 – a paid number where long-distance calls are ordered;
8 191 – paid phone number for ordering international calls.

If a Rostelecom subscriber is located outside of Russia, he can use the Rostelecom technical support phone in roaming :

The cost of a call depends on the operator’s tariff plan, however, Rostelecom subscribers often do not notice money being debited from their balance for such calls.

First steps to fix problems

If you put together a universal formula of actions from the recommendations of Rostelecom support service specialists that will save you from malfunctions, network problems and restrictions, then the list of tips will be as follows:

Lack of cash on balance. The problem is trivial, but sometimes it still occurs: the operator recommends checking both the date of the next payment and the number of remaining packages of minutes, SMS or gigabytes of Internet if difficulties with access to services have arisen on a mobile communications scale. If you don’t have time to top up your account, and you need the Internet urgently, the provider allows you to use the “Promised Payment” for a short time, but defer the next payment.
Reboot the router. If the signal indicators on your router or router are not green, but red or orange, then access to the current network connection is limited. There are plenty of reasons why problems with the Internet arose: equipment overheating (rarely, but still due to increased load - for example, due to a large number of those who connected via Wi-Fi - the already configured Internet connection is reset), a network error that is not corrected automatically, the current session is reset due to the need to re-enter your login and password to authorize on the network. Regardless of the reasons, everything is resolved with a standard reboot.
Checking the cable. If the equipment is not able to process the signal even after several reboots, then the next mandatory step is to check the condition of the Internet cable. We are talking about physical damage, unnatural bends and problems with the RJ-45 connection, which is necessary to connect to the router or router connector. It is advisable to go along the entire cable path, and in some situations call support and report a possible breakdown on the roof or in the front door.
Driver update. Often, hardware problems are mixed in with computer problems. We are talking mainly about non-updated drivers for network adapters and cards. The problem can be solved manually through the “Device Manager”, where you need to find the problematic equipment, right-click, and in the context menu that appears, click on the “Update Drivers” button.

A special tool, Driver Booster, will help you save time and repeat the procedure many times faster, which can quickly detect missing software and download it in the background. All preparation will take 3-5 minutes. And as a security measure, a system for automatically preparing a restore point is provided - there will be a chance to roll back the system to a time when only the Internet was not working.

Setting up a firewall. It is extremely rare, but the network connection is blocked by Windows Defender and an incorrectly configured firewall, which can take unexpected actions to save the computer. Sometimes another problem occurs - an anti-virus complex comes into play, trying to restrict user access to the network. As in the case of Defender, it is recommended to look into the settings and change the degree of impact on the PC.

In critical cases, resetting the equipment to factory settings and adding new network parameters (login, password, URL for connecting to the provider’s servers, connection type) helps. But it is not recommended to resort to the last option ahead of time - perhaps the Internet does not work due to external factors, and otherwise you will have to spend a lot of time on an unnecessary procedure.

Information that can be obtained if necessary from the help desk

By contacting the operator's technical support, you have the right to receive information:

about the performance of a particular service,
setting up the subscriber's account,
submit a request for line repair if damage to the network or equipment is detected.

You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.

The easiest way to resolve issues is to change tariffs, connect and disconnect paid services. If you call about mobile communications, then the main problem is the long wait for a connection with an operator.

After the user has contacted the operator, he can check the status of his account, find out about his tariff, change it if necessary, find out the nuances of promotions and the like. In general, get a little more detailed information about different services and tariffs than on the website or in the brochure. By the way, issues related to restoring the functionality of the Internet or TV are resolved quite quickly, which cannot but be noted.

Internet does not work through router

A common reason for the lack of signal in a wireless Wi-Fi network is incorrect settings of network equipment or their failure. If the Rostelecom router does not connect,

In order for wireless Internet to work in a private house in the region, you need to:

delete an existing connection;
create a new Wi-Fi connection.

If after this there is no connection to the Rostelecom Internet network, tablets, phones or laptops do not connect via Wi-Fi, you will have to contact customer support. If there are interruptions in the operation of the router, you should reboot the device. This problem occurs when the equipment overheats.

Numbers for legal entities

Many government organizations and private companies use Rostelecom's services. Separate contacts are provided for them. They operate in all regions of the country:

Connection – 8-800-200-00-33.
Information about services – 8-499-999-82-83, 8-800-200-99-09.
Solving technical problems - 8-800-200-30-00.
Customer support – 8-800-181-18-30.
Technical support for users of Internet services – 8-800-707-18-11.
Commercial department – 8-800-100-08-00.
Help desk – 8-800707-18-00.
For complaints and suggestions – 8-800-300-18-03.
Autoinformer – 8-800-707-33-33.
The short reference number is 111.

These numbers are toll-free and can be used to contact corporate clients and large and small businesses. There is also a single hotline for legal entities - 8-800-200-30-00.

Rostelecom on online platforms

PJSC Rostelecom is a progressive company that actively promotes its products on all popular social networks. By subscribing to them, you can be the first to learn about new tariffs, services, special offers and promotions from Rostelecom marketers. You can also contact the provider’s employees here to receive qualified assistance.

Facebook - https://www.facebook.com/Rostelecom.Official/ ;
Twitter - https://twitter.com/Rostelecom_News;
Twitter for Moscow - https://twitter.com/rt_center ;
Flickr - https://www.flickr.com/photos/rostelecom_photostream/ ;
YouTube - https://www.youtube.com/user/rostelec ;
Odnoklassniki - https://ok.ru/rostelecom.official ;
VKontakte - https://vk.com/rostelecom ;
Instagram - https://www.instagram.com/rostelecom.official/ .

Feedback

The form for composing a text message for support is presented in the Support section on the official Rostelecom website. Empty text fields must be filled in with contact and personal information, then select “Subject” and “Service”, and at the end write a message, attach files (up to 5 megabytes, archives with files are supported) and agree to the processing of personal data. The last step is to click “Submit”. Applications are processed within 3 business days.

Feedback and online chat with support are also available in the mobile version of the Rostelecom personal account on the iOS and Android operating systems. Immediately after authorization, you will have a chance to ask for help and receive recommendations related to setting up your router and router, or access to news about current technical work.

How to call Rostelecom: list of numbers

Depending on the focus of the issue, a call to Rostelecom may be addressed to an operator of one of the specialized customer services:

A single operator number for solving general questions and redirecting to the appropriate technical departments is 8800-100-0800 or 8800-181-1830.
Specialists in setting up equipment systems, whose functions include providing assistance on any issues of technical functioning, installation and use of the Internet, interactive television, telephone, as well as consulting clients - 8800-77-1811.
The sales department is ready to provide information about the provider’s capabilities and accept applications for connecting options – 8800-100-0800.
Help desk, informing about tariff options and services provided, questions about concluding a contract or ways to resolve claims - 8800-77-1800.
Auto-informing service for individuals, providing information on tariffs for telephone and Internet services - 8800-707-3333.
Mobile communications user service – 8800-30-1802.
Support for CDMA subscribers – 8800-450-0156 or 8800-450-0159.
Internet user service specialists – 8800-300-1803.
Complaints department designed to receive and process customer complaints – 8800-300-1817.

Employees of Rostelecom customer support departments will answer all user questions around the clock, providing a quick and high-quality solution to the problem.

Rooms for individuals

For ordinary citizens who use Rostelecom services at home, there are two hotlines:

8-800-100-08-00 – get help from technical specialists, change the tariff and connect.
8-800-181-18-88 if you have any difficulties with cellular communications or a landline phone.

IMPORTANT! Remember that the operator will be able to provide comprehensive information if the applicant is prepared and asks specific questions and provides complete information about himself and his location.

Main causes of problems

The presence of an Internet connection and its quality is perhaps the most important thing for a million Russians. Schoolchildren, students, civil servants, businessmen - they all depend on the Internet. Problems in the network can lead to various unpleasant consequences - untimely submission of an essay or coursework, report, failure of an important contract.

When faced with an unplanned Internet outage, many begin to panic, not knowing how to fix the problem. Of course, many people blame the provider for the breakdown in the first place.

However, there are a number of points that need to be checked before calling the provider:

First of all, make sure that you have paid money for using the service. You can find out by calling Rostelecom or visiting your personal account. It is usually available to debtors even in the absence of the Internet.
Cable damage indoors or outdoors. Specialists will fix the problem.
The reason may be a malfunction of the modem. First, reboot it. Then check the Internet availability.
The cable is not fully connected or the connection is incorrect. To check, disconnect the Internet cable from the modem and connect it to the PC connector. If the problem is resolved, connect the cable to the modem and reboot the device. In 80% of cases the Internet will work.

Note! Problems may be caused by viruses. First of all, check your computer and gadgets with an antivirus program.

Lack of connection or low speed can occur due to a device driver crash, often this device is a computer.
If neither your computer, nor your tablet, nor your smartphone works, check your router. It is quite possible that you will need to repair the device or completely replace it.

The reason largely depends on the type of connection. Determine whether ADSL is not working or there is a problem with the fiber optic cable. You can more accurately determine the state of the system by paying attention to the indicators of your router, after reading the instructions, namely the “Problems” section. It clearly describes which LEDs on the modem are responsible for Internet or ADSL.

Rostelecom provides its services to millions of users. During peak load times, the connection speed may decrease. This problem concerns not only Rostelecom, but also a number of other providers. As systems continue to improve, the likelihood of such problems occurring will decrease.

Malfunctions often occur due to the fault of the provider. Common causes: hardware failure or line break. Technical work is also possible, both planned and related to network outages. It will not be possible to speed up the process, but no one forbids you to call technical support and clarify the cause and approximate time to fix the breakdown.

How to call while abroad

Users who find themselves outside the Russian Federation often need to contact the operator’s support service. Especially for them, the company has a hotline for users located outside the Russian Federation. Contact for this service:

+7 — 902 — 188 — 18 — 10

We emphasize that when recruiting, it is necessary to comply with the international format. Calls to this number for company subscribers are not subject to tariffs.