is a popular telecommunications service provider. In total, more than twenty million people are served in various regions of the country.
Despite the fact that the company has an official website with reference information, many users want to consult with specialists. Sometimes questions arise regarding the provision of services, payment for television or choice of tariff. It is recommended to discuss such difficulties with hotline operators. They always provide free help.
Hotline telephone number of satellite provider Tricolor TV – 8-800-500-01-23
In order not to write down the number, you can simply open the tab with contact information on the company’s official website. All options for contacting support are posted here.
What is needed to receive support?
To consult with specialists, the subscriber must prepare the contract number. After the operator responds, call the identification number in the Tricolor TV system and tell us about the problem. Hotline staff will provide detailed instructions.
Of course, some users find it difficult to give their identification number, without which it is impossible to receive full technical support. This number is a sequence of fifteen digits located on the subscriber card. The card is issued after concluding an agreement with the company. Thus, you will need to spend a few minutes to view the number. Write it down before making a call - the operator will definitely ask you to provide the ID.
Where can I get answers to all my questions?
The Tricolor TV company notifies you about all the ways to contact its own technical support on the main page of its official website. Subscribers and all persons who are interested in the operator’s services simply follow the link https://www.tricolor.tv/ and scroll down to the “Help Center” window. The first item of this menu - “Question and Answer” - suggests that subscribers will be able to find tips in the sections of the site dedicated to payment, equipment and signal problems. Just click on any line from the columns and read the information provided there.
The next item – “Online Help” – opens up access to any methods of communication via the Internet (more on each of them a little later).
And finally, in the “Contacts” section you can find the toll-free telephone number for Tricolor TV technical support -.
There is also a link on the page on which you can create a request with a review, complaint or suggestion regarding the work of the company’s services and the quality of the services it provides.
Important: in almost all cases, to contact technical support, you must indicate the ID number of the receiver (it is better to find out in advance) and your personal data.
How to call Tricolor TV?
Our compatriots find it more familiar and convenient to resolve issues by telephone than using online methods - there is a feeling of a “live interlocutor”. Many subscribers are in a hurry to use the single free number (8) throughout Russia to solve their problems with the support of operators.
As practice shows, the number of people wishing to call far exceeds the capabilities of the company’s call center. Current and potential subscribers of the company have to spend much more time waiting for a response than they would like. For this reason, this method of contacting Tricolor TV technical support cannot be called particularly successful.
Ways to contact Tricolor TV technical support if you have Internet access
In the “Online Help” section, the operator offers to receive technical support using 8 different methods.
The first one is for a virtual assistant.
When you click on the link, a window is activated in which you can ask questions. The Tricolor bot gives standard answers to them with useful links to sections of the site.
The second is to consult in chat
Subscribers who want to receive not a standard, but a personalized answer to their question can contact Tricolor TV technical support chat. After activating the corresponding line in the section, a window opens. In order to start communicating with the operator, you need to fill in all the available fields: enter your full name, equipment ID number, decide on the topic of the request (click on the triangle and select the appropriate one), formulate a question. After this, you need to click the “Start Chat” button and wait for a response (the dialogue can be continued if necessary).
Third - write to WhatsApp
Tricolor TV advises to save the number in the contact list of your mobile device, open the messenger, find it, send your question (calls are not accepted) and wait for an answer.
Fourth, fifth and sixth – get advice on social networks
Subscribers who have their own account on the social networks Odnoklassniki, VKontakte or Facebook can get advice on these resources. To go to the messages page, just click the desired menu line of the “Help Center”.
Seventh – call on Skype
The method “works” provided that this program is installed on the subscriber’s device. Skype opens when you click on the corresponding inscription, all in the same “Help Center” window. Then you can act at your own discretion - call or ask a question in writing.
Eighth – call online
For such a free call, no special program is required, but a connected microphone and headphones (speakers) are required. After clicking on the “Call online” menu line, a new window opens. To connect to technical support, you need to click on the microphone icon in the center and wait for a response.
Ninth – fill out the form
Activating the last item in the category menu will automatically send you to a page for creating a technical support request. After the subscriber has decided on his topic using the drop-down menu, the remaining fields of the questionnaire will become available to him to fill out. Here you need to enter personal data and the receiver or contract number, ask a question and (if necessary) attach files (for example, a payment receipt).
At the bottom of the page you need to check the box “Consent to processing...” and click the “Create request” button.
Advice: in this case, the operator’s response to the subscriber is sent to his email address or phone number, so the operator advises checking the correctness of this information with special care.
Tricolor has prepared enough options for contacting support. This means that there is hope that each subscriber who contacts the operator for support will find the answer to their question.
When support doesn't help?
Most user problems are solved remotely. But there are various situations when calling a specialist is required. This service is paid. To view addresses and phone numbers, it is recommended to open the “Support” tab on the official website. Other communication channels
If you cannot reach the hotline, it is recommended to use alternative methods of communication. The company provides clients with several options for receiving assistance – via Skype and on the website. There is also a virtual assistant for solving problems independently.
How to write a complaint to Rospotrebnadzor: sample drafting
The Federal Service for Supervision of the Protection of Consumer Rights and Human Welfare has a long history and is in fact the successor to the “medical police” of the Ministry of Internal Affairs of the Russian Empire at the beginning of the 19th century. Today, her scope of responsibility has expanded significantly. It includes a number of functions of the Ministries of Health, Economic Development and Trade and Antimonopoly Policy of the Russian Federation.
The Service for Supervision of Consumer Rights Protection has broad competencies and exercises control in the following areas:
- Sanitary and epidemiological surveillance
- State licensing
- Licensing
- Consumer rights Protection
- Social and hygienic control
We are primarily interested in activities related to our personal protection, that is, the protection of our rights as purchasers of goods or consumers of services.
Any purchase may involve a situation in which your rights may be violated. In any case, the fact that you consider them violated will be enough. On this basis, you can submit an application to Rospotrebnadzor with a request to conduct a trial.
The text of the application is drawn up in free written form on a sheet of A4 paper. In this case, the header of the application must indicate:
- At the applicant's choice: the name of the government agency to which the application is submitted, either the full name of the official or his position;
- surname, name, patronymic of the applicant;
- postal address to which the response should be sent;
- the essence of the petition;
- personal signature;
- date
The letter is submitted to the office of the territorial administration of Rospotrebnadzor. It is more reliable to submit it in two copies: one will be registered and accepted for work by the department, the second with notes of acceptance should remain with you for possible appeal to higher authorities or legal proceedings.
Tricolor TV - Disgusting company
I think that as soon as the paid period ends, I will have to give up the tricolor, although it’s a pity for so much money spent on equipment.
Comments (read more...)
I fully support, lame Tricolor. I’ve already written about this more than once, and they know how to unsubscribe! Example of a previous request and response. Sheer demagoguery. Today, not a single children's channel out of 20 is shown. Kinopremium and other channels do not show ANY ALL-RUSSIAN CHANNEL. I think that as soon as the paid period ends, I will have to give up the tricolor, although it’s a pity for so much money spent on equipment.
If the reason was due to weather conditions, trees or some other physical obstacle, then everything would not show. Most likely, the subscriber simply did not pay and did not activate the Unified package, so it does not show anything. Well, how the store on the sofa got through this is a mystery. If the reason is a malfunction of the receiver, then why wait for some repairmen, you need to take the equipment and take it to the store, let them do diagnostics and replace it in case of a malfunction. These are general rules for any technology. If your TV suddenly breaks down, you don’t wait for the employees of this store to come to your home and fix something, you take it yourself. Well, if the TV shows disgustingly, maybe the reason is in the TV. As a rule, Tricolor does not have marriages.
Text of the statement
Be careful when starting to file a complaint immediately after a situation in which you believe your rights or interests have been violated. The content of the letter may be replete with emotions, unflattering statements and incorrect expressions. This should be avoided, since the government agency employee studying your complaint may perceive such information negatively and a priori take the side of your opponent.
If the application contains profanity or threats, it may be rejected.
See also: Where to complain about clinic doctors?
Try to calm down, focus on the facts and succinctly put down on paper what happened. To do this, try to try on the role of an outside observer who unemotionally recorded what was happening in the “video camera” mode. In the application, specific numbers, dates, times, costs, and fragments of dialogue that you can definitely remember are important.
Don’t invent anything, don’t embellish, don’t make up thoughts or words for the other participants in the conflict. Describe only those facts that are directly relevant to the case. When completing your appeal, indicate what steps you would like to see from the “respondent”.
Other causes of failure
Poor signal and no picture may be temporary due to bad weather conditions or if an external object is blocking the connection, such as a tree or new building.
The equipment also has an expiration date. The convector operates from 3 to 5 years, after which it needs to be replaced.
Other possible problems:
- Failure of the signal decoder on the satellite dish.
- Short circuit of connecting cables.
- The antenna cable has come loose from the receiver connector.
Protection of entrepreneurs from consumers: changes in 2017
Since January 2021, changes have come into force that protect businessmen from direct demands from buyers to conduct unscheduled inspections. Namely: Rospotrebnadzor does not have the right to carry out an unscheduled inspection of an entrepreneur upon application, if before that you did not directly contact the legal entity itself and your requirements were not satisfied.
In other words, to restore your rights, you must first contact the commercial organization itself. Moreover, this must be done in writing, otherwise you will not be able to provide Rospotrebnadzor with any confirmation of this fact. In reality, these legislative changes will not prevent the buyer from obtaining the truth.
It is enough to prepare a written claim to a commercial organization and also submit it in two copies. Or send by mail with a notification and a list of the contents. Then immediately contact Rospotrebnadzor with a complaint about the entrepreneur’s inaction.
The requirements of the law will be met, and your request will be immediately processed.
After this, conducting an unscheduled inspection of a legal entity and holding it accountable for the actually violated rights of the buyer becomes more likely.
