MGTS hotline - support phone number 8-800

Communication › MGTS Internet support hotline - reference technical support

PJSC Moscow City Telephone Network (MGTS) is a company that continues to introduce optical technologies at high speed GPON in the city of Moscow.

The company is actively involved in connecting subscribers to the Internet, IP-TV and telephony via GPON optical networks in Moscow and the Moscow region.

Technical support phone
Contacts: address, telephone, official website
Addresses of offices, sales and service centers Moscow
Moscow region

Reviews

MGTS provides local and intrazonal telephone services, broadband Internet access, digital TV and mobile communications for individuals and legal entities:

Internet and digital television. MGTS occupies a leading position in the Moscow broadband access and Internet TV market. In the fall of 2021, MGTS began replacing routers with new models operating in two bands - 2.4 and 5 GHz - and supporting automatic switching from noisy channels.
Mobile connection. At the end of 2021, more than 320 thousand subscribers use mobile communications from MGTS.
MGTS will provide subscribers of high-speed GPON tariffs with free mobile communications.
Home phone. The company provides local telephone service.

The mobile and telephone operator rarely experiences technical outages, but communication with customers is constantly maintained. The company has a large number of feedback forms to improve the quality of services provided. Issues are resolved over the phone as quickly as possible, and the staff of operators will help find a solution to the problem and increase the company’s rating. Before the call, the client can go to his personal account and try to find out the cause of the problem.

MGTS toll-free hotline

A phone number you can call from anywhere in Russia - 8 800-250-00-50

. This is a free MGTS reference book.

Hotline MGTS Moscow

Residents of Moscow can contact MGTS around the clock, phone 8 495-636-0-636. This is the MGTS control room, the call is free, but only when calling from a landline in Moscow.

The provider provides support to businesses - for these issues there is a separate multi-channel MGTS telephone, paid (8 495-700-70-70).

Landline phone users should know that the list of MGTS services includes:

mobile connection
local telephone communication carried out from landline phones
providing Internet access
digital television channels
CCTV
other services.

Hotline in other cities

You can call the general toll-free MGTS customer support number 8800 from any city.

But the company's coverage area is limited only to Moscow and the Moscow region.

What to do if the MGTS TV set-top box does not work

If, when using digital television, MGTS TV does not work, that is, the message “No connection” or “Network address not received” appears on the TV screen, then you need to take the following measures:

Check the cable connection to the Network on one side and the other.
Inspect the wire for mechanical damage.
Try to reboot the equipment by completely disconnecting it from the power supply.

Remember that you need to periodically update the system. To do this, the provider sends a notification to the user’s personal account. The update procedure may take several hours. After it is completed, it is recommended to reboot the router for the changes to take effect.

Other ways to contact technical support

For Muscovites, OJSC MGTS is part of the image of their hometown, which is already more than a century old. Previously, the company dealt only with telephone communications, but now the list of services has become much wider. Therefore, communication capabilities with MGTS support have also expanded.

Residents of the Moscow region

can use the telephone number 8800-250-00-50 to communicate with the MGTS operator.

MGTS subscribers can use the additional number MGTS 0636. You can dial it from your mobile number at any time of the day.

The company provides services for CCTV cameras

. By contact number 8 495-636-0-636 you can call a technician for warranty repairs and replacements. You can use cameras by renting them. In this case, an examination of the breakdown is carried out, which determines the cost of repair.

The company's technical support can be contacted on the official page on social networks. To do this, you need to find links to social networks on the official website. There you can find answers to many questions and find out the latest information about the company.

You can send a letter to MGTS by e-mail at the following address, and also write a request on the official website - there is a special form:

This sometimes turns out to be more efficient than calling a live operator.

For the convenience of subscribers, a service is available in your personal account, which provides an urgent support call without dialing a number. MGTS service without dialing is provided for 12 rubles per month.

A personal account also provides the opportunity not to visit the office in person. You can pay for services, change the tariff, and manage services via the Internet. The list of personal account options also includes communication with a company specialist.

You can get answers to your questions using MGTS feedback.

Additional recommendations

If there are no TV channels broadcast, you need to check whether the set-top box is not in standby mode. To do this, press the Power button on the remote control. After this, we disconnect and reconnect the cable, then check that the “tulips” are connected correctly.

Be sure to double-check the signal source set on the TV. To do this, click Source and indicate the desired signal source: for “tulips” - AV, for HD - HD MI. If the wires are in a faulty condition, there is a risk of short circuit. In this case, you should isolate the problem areas or replace the components.

When the “Service not found” notification appears, check the connection between the receiver, set-top box adapter and ONT. We try to reboot the equipment. If the problem persists, then it is recommended to take it to a service center for flashing.

What questions can you contact?

With the help of MGTS operators, the following problems are solved:

selection and activation of services
select a suitable tariff, change it
connection of optional services
obtaining information about promotions and advantageous offers of the company
find out the details of the provision of security services, video surveillance, and the “Home Operator” option
find out the amounts to be paid.

If there are malfunctions in the operation of the telephone line or Internet connection, you can call MGTS and try to solve the problem in consultation or call a technician to your home.

MGTS technical support also accepts complaints and suggestions for improving customer service.

Why MGTS television does not work - reasons

Among the most relevant factors that disrupt broadcasting are:

negative balance and blocking of the subscriber's account;
lack of provider signal due to bad weather;
breakdowns of equipment rented.

You can cope with some problems on your own. If we are talking about a malfunction of the receiver or mechanical damage on the line, you should contact a company employee for help. A technician will be sent to the specified address to carry out all necessary repairs.

The problem is in the module

If studying the above material and following the instructions did not bring the desired result, and the channels still do not show, the reason may be a technical failure of the module. It is strictly not recommended to disassemble the receiver yourself, as this will void the warranty agreement and will be forced to pay the full cost of repairs in the event of a breakdown. Contact the official service center of the telecommunications operator, where professional diagnostics and module replacement will be carried out.

Simple mistakes

Common simple errors are situations that users often encounter and do not show serious failures. To eliminate them, it is often enough to restart the MTS TV set-top box or select the correct playback parameters.

No image on screen

If the TV shows a message about no signal or displays AV in the corner of the screen, it means that the wrong input port is selected on it . It is worth switching to the correct one to which the set-top box is connected.

If the user is sure that the correct port is selected, it is necessary to check the integrity of the cable. If it is not possible to diagnose the causes of the problem, it is recommended to try connecting the device to another TV or contact an MTS service center for repairs.

No channels

If the channel list fails, you need to reset the set-top box to factory settings. How to do this is described in detail in the operating instructions for the specific model. After this, an automatic channel search is carried out.

Important! In the case of the CAM module, a reset is not required. You just need to do a second search.

No sound or incorrect language selection

Some channels broadcast multiple audio tracks. How to choose the right one, you should find out in the operating instructions for the TV. The problem when there is no sound from a flash drive when playing a movie is solved in a similar way: just select the correct audio track.

Sound and picture are out of sync

Desync (delay or overtaking of sound by picture) has several methods of elimination:

the set-top box needs to be reset to factory settings and search for channels;
using indicators of signal level and quality, it is necessary to adjust the position of the antenna until optimal performance is obtained;
you need to check the antenna cable, the condition of the F-connectors and, if necessary, carry out repairs and cleaning.

Advice! If you use the CAM module, it is recommended to turn off and turn on the TV, and then search for channels again.

One of the channels has disappeared

MTS periodically changes the composition of channels within a particular subscription.

Advice! To keep up to date with what is happening, it is recommended to follow the news section on the provider’s website.

The channel may have disappeared from the list due to adjustments made. The user needs to re-search. To do this, the set-top box is first reset to factory settings. There is no need to do this with the CAM module.

No sound on all channels

Most often, this situation occurs when connecting a set-top box via an HDMI interface. Maybe:

the cable version does not match the TV port version;
the cable has damaged cores;
There is damage on the wire connectors.

In all cases, it is recommended to start by replacing the cable. If there are traces of oxides or rust on the connectors, they are cleaned with an old toothbrush. When all else fails, you can connect the set-top box via an analog interface, RCA tulips.

The image freezes, crumbles into cubes, ripples

The cause of this problem is poor signal quality. It is recommended to install amplifiers in a distribution network with dividers, check the condition of the cable, F-connectors, and all points with contact groups, including connectors and equipment sockets.

The image falls asleep or freezes

There are situations when, in general, the MGTS set-top box works, but the image disappears. If the spills last no more than two seconds and occur no more than once every two to three hours, this is not a problem. This can happen if two or more tuners are connected in an apartment/house. The second reason is connecting the device via a PLC adapter. If degradation occurs frequently and persists for a long time, call the MGTS call center for advice.

Now you know what to do if your provider’s set-top box does not work, what the reasons may be, and how to proceed to fix the problem. If you cannot resolve the issue on your own, contact your operator's support.

Variants of errors when connecting MTS Digital Television via a TV module (CAM)

Error code E06 4

The reasons for this error may be the following:

To solve the problem, you can take the following actions: - reinstall the smart card, making sure that it is placed correctly; — perform delicate cleaning of smart card contacts, without using harsh cleaning materials and detergents. If these steps do not bring results and the error is still active, you should call support.

Error code E16 4

Error codes E30 4, E120 4

If this action does not resolve the errors, you should take the following steps:

If these steps do not bring results and the error is still active, you should call support.

Error code E19 4

The cause of the error may be a prolonged shutdown of the TV module when the device has not been used for MTS television broadcasts for a long time. To solve the problem, you need to check whether there is a smart card in the device, and also make sure that the signal source is connected to the equipment. Leave the TV module on for 30 minutes. If the error persists after this period of time, you should call support.

Addresses of offices, sales and service centers

MGTS Repair Bureau is a structural unit of the provider responsible for technical support for subscribers. Equipment repairs are carried out by MGTS partner companies; the quality of service and the cost of repairing breakdowns may vary depending on the area, street or even house.

Moscow

Arbatsky: 119019, st. Novy Arbat, 2, metro station Arbatskaya;
Bagrationovsky: 121087, Bagrationovsky proezd, 18, building 1, Bagrationovskaya metro station;
Butovo: 117624, st. Skobelevskaya, 22, metro station Skobelevskaya Street;
Domodedovo: 115563, st. Shipilovskaya, 34, building 1, metro station Shipilovskaya or Domodedovskaya;
Water Stadium: 125212, Moscow, st. Admirala Makarov, 14;
Dubninsky: 127540, st. Dubninskaya, 12a, metro station Petrovsko-Razumovskaya;
Zhulebino: 109153, st. Generala Kuznetsova, 18, bldg. 1, metro station Zhulebino;
Zelenogradsky: 124575, Zelenograd, bldg. 928;
Izmailovo: 107207, Baikalskaya st., 35, metro station Shchelkovskaya;
Maryino: 109652, Lyublinskaya st., 169, bldg. 2 shopping center "Mariel", metro station Maryino;
Medvedkovo: 127282, st. Shirokaya 12a, Medvedkovo metro station;
Novogireevo: 111531, st. Sayanskaya, 7, Novogireevo metro station;
Novocheremushkinsky: 117418, st. Novocheremushkinskaya, 65, bldg. 1, metro station New Cheryomushki;
Ordynka: 119017, Moscow, st. Bolshaya Ordynka, 25, Tretyakovskaya metro station;
Ostankino: 129226, st. Dokukina, 4, metro station VDNH;
Perovo: 111141, Zeleny prosp., 7, metro station Perovo;
Petrovsky: 125319, st. Chernyakhovskogo, 18, metro Airport;
Preobrazhensky: 107076, st. Elektrozavodskaya, 58, metro station Preobrazhenskaya Square;
Solntsevo: 119634, Borovskoe highway, 43, metro station RUmyantsevo;
Textile workers: 109129, 8th st. Tekstilshchikov, 8, metro station Tekstilshchiki;
Vernadsky Avenue: 117331, prosp. Vernadskogo, 21, bldg. 3, m. University;
Timiryazevsky: 127322, st. Yablochkova, 19A, Timiryazevskaya metro station;
Tushinsky: 123362, st. Tushinskaya, 11, bldg. 3., metro station Tushinskaya;
Rublevsky: 121609, Osenny Boulevard, 4, Krylatskoye metro station;
Tsaritsyno: 115470, Klenovy Boulevard, 3, building 1, metro station Kolomenskaya;
Chertanovo: 117525, st. Chertanovskaya, 23a, metro station Yuzhnaya.

Moscow region

Balashikha: 143900 Balashikha, Lenin Avenue, building 75, office 1;
Bronnitsy: 140170, Moscow region, Bronnitsy, st. Sovetskaya, 69 (MTS pavilion on the territory of the shopping complex);
Zhukovsky: 140180, Moscow region, Zhukovsky, st. Gagarina, 85B (in the MTS office);
Krasnogorsk: 143406, Moscow region, Krasnogorsk, Zheleznodorozhny lane, 1, bldg. 3 (at the MTS office);
Lobnya: 141730, Moscow region, Lobnya, st. Lenina, 19, bldg. 1;
Ramenskoye: 140105, Moscow region, Ramenskoye, st. Sovetskaya, 1B, AGAT shopping center (MTS office);
Sergiev Posad: 141313, Moscow region, Sergiev Posad, st. Voznesenskaya, 46;
Chekhov: 142300, Moscow region, Chekhov, st. Chekhova, 2, building 1 (TC “Darina”).

Checking the antenna position, switching

If the weather outside is good, there is no preventive maintenance on the provider’s side, but the television does not work, it is worth starting to check the equipment installed in the apartment and house.

Cable network

First of all, all wires and switching points are inspected . The cable network must meet the following requirements:

wire lines should not be laid under tension and secured when passing in the open air;
The cable is not allowed to have twists, strong creases, or damage to the insulation that affects the outer screen and internal conductors;
the surfaces of the contact pads must be free of traces of oxides and corrosion;
On one cable, more than 1 break is not allowed, made during repair by cutting out a piece and connecting the edges with F-connectors.

All problems found are corrected. The damaged cable is replaced, the connectors, if necessary, are cleaned or replaced with new ones.

Digital interactive TV

For digital interactive TV, the cable checks already listed are performed. Additionally, RG45 connectors at the ends of Ethernet communication lines are inspected. The color of the thin metal contacts on the plastic element should be copper or yellow with a slight tint of green. If dark green, blue with gray, or black colored pads are detected, the RJ45 connector must be replaced. The cable is crimped with a special tool, strictly observing the order of laying the individual twisted pair wires.

Advice! If the user does not have the appropriate skills and equipment, it is recommended to seek help from the nearest computer service center or order a visit from a specialist by calling the MTS technical support service.

Checking the converter

The antenna unit converter may fail as a result of static discharge or interference during lightning strikes. To check the operation of this main element of the satellite TV receiving system, just go to the info channel and display signal level indicators on the screen.

One of the complex indicators measured is called reception strength. The second is signal quality. If the converter breaks down, the indicators will show maximum power, but zero quality . If such a picture is observed, it is recommended to contact the MTS service or buy a new converter of a suitable format for your antenna unit.