The largest telecommunications operator is actively expanding its spheres of influence in various areas of work. Queries in the search engine “MTS television does not work?” are beginning to appear more and more often, and the reason for this is the following: TeleSystems have launched mobile, cable and satellite TV services into everyday use. Each of these methods uses its own technologies to receive, process and transmit data, which makes it difficult to develop an optimal single database.
In this material we will consider the most pressing questions and give detailed answers to them. Special attention will be paid to:
- reasons for the lack of signal on satellite services;
- diagnostics of cable connection type;
- features of operation on mobile devices and receivers;
- unstable operation of digital signal transmission.
MTS TV does not work? Don’t rush to run to the support service for help. Many of the faults that have arisen can be eliminated independently, which makes it necessary to perform manual diagnostics and identify the cause of the error. First of all, go to the news section of the company’s official website, where information about technical work may be published. Such information is communicated to the client in advance, warning about the possibility of unstable operation of the system.
If you can't access your favorite TV shows on your mobile device, follow these steps:
- check the current status of your personal account;
- make sure you have a paid subscription to a specific package of services;
- The device must be connected to high-speed Internet and have a good satellite connection.
As a diagnostic measure, you can reinstall the proprietary application and restart the device. If these steps do not help, then you will have to contact your operator for help.
What it is
A smart card for a TV is a device for accessing cable or satellite television. It decrypts the signal from the satellite and in return provides data about the subscriber - information about subscriptions, tariffs, etc. It looks like a bank card with a chip and information printed on the surface. Smart cards are used by many operators, but for each of them they are unique, that is, the connection goes to a specific provider and user . That is why it is not enough to buy and configure a card; you need to register and activate it to get started.
The connection is made directly to the TV, if a conditional access module is used, or through a set-top box. In the first case, the TV must have a corresponding built-in receiver and CI connector. The plastic card is inserted face up into the CAM module. Next, the module is placed in the slot, while the TV must be turned off. If the TV is not equipped with a CI slot, then the card is inserted into the receiver, which acts as an intermediary between the access card, satellite and TV.
It is more profitable to buy a promotional kit with a 0.6 m satellite dish, CAM or set-top box, smart card for 3990 rubles.
As part of the promotion, a subscription to the “Advanced” package will cost 125 rubles per month. It includes 196 channels, of which 35 are HD and 2 UHD. In this case, the paid amount is returned to the subscriber's account. It can be used to pay for subscriptions.
Add-ons for satellite TV
This cellular operator also has additional options that will allow you to watch your favorite programs even more conveniently, whether at the dacha or in a private home.
- Interactive services
- instant access to popular information, for example, today's weather forecast or exchange rates; - TV program
- schedule of programs on various channels; - HDTV high definition
- channels with high resolution and broadcast quality; - TV replay
- you can put on record and record an episode of a series or program, and watch it when it’s convenient for you - so you won’t miss anything; - Video on demand
- with this service you can watch films that have just finished release at a time convenient for you; - Online subscription
- selection and activation of additional thematic channel packages - choose what you will watch; - Media player
- the ability to watch movies from a flash drive and other external devices on TVs; - TV pause
- pause, finish your business, and start watching the program where you left off; - Parental control
- restricts a child’s access to certain TV channels, programs and programs.
As you can see, using satellite television from MTS is convenient. True, the setup is quite complicated, but for the first time it will be done by a specialist - keep an eye on it or call technical support if you can’t handle it yourself. You can buy satellite TV both in the operator’s communication stores and on its official website.
This help on http server error codes was created as an addition to setting up the .htaccess file and was supposed to show what errors can be overridden in it, there is no complete explanation of the errors, only a brief description is given.
How to activate
Activating a smart card is a necessary process, without which it is impossible to watch satellite TV . During this procedure, the card receives a signal for decryption and exchanges information with satellites. They indicate activated packages and subscriptions, payment information, and subscriber ID. In other words, activation is the linking of a card to a specific user, after which the satellite understands what kind of content it provides for this subscriber and when the services will cease to operate.
MTS offers several ways to activate satellite TV.
- If the equipment was purchased through a company dealer, activation is carried out by him. The subscriber does not need to do anything.
- Via the Internet on the page - lk.ug.mts.ru/#/satellite_testview you need to enter the necessary data and click “activate”.
- Send an SMS with the text “smart card_equipment ID number” to 9-985-000-0890. SMS from MTS numbers is sent free of charge, the cost of other operators is in accordance with the current communication tariffs.
- Call the MTS hotline at 8800-250-08-90 and ask the operator to activate the equipment.
E107-4: Smart card is not fully authorized
And again, the solution to the problem is to remove the card, clean the contacts, and insert it back. Do not forget that this must be done by disconnecting the equipment from the network.
E33-4: Check whether the smart card that was received when connecting to the service from MTS is inserted into the decoder, and update the software of your decoder.
If you are conducting an experiment on using a “non-native” smart card in your equipment, then it is better to stop it, install the old card, and everything will work. If you have not done anything like this, then update the software on the console according to the instructions.
Self-registration
You can buy MTS equipment at various retailers. In this case, registration of satellite TV on paper is not carried out, but without it you cannot start working. The company invites new subscribers to independently register on the website through a special form. To do this, go to https://lk.ug.mts.ru/#/satellite_testview and fill in the following fields with information:
- FULL NAME;
- Date of Birth;
- passport details;
- user address (registration as in the passport);
- the address where the equipment will be used;
- smart card number;
- Equipment ID;
- telephone for communication with the subscriber.
MTS TV does not work on the phone
Your phone model may not support the format of this application. In this case, you need to buy a new, more modern phone.
The application may not work due to an outdated version. In this case, you need to go to your app store and update it there.
Sometimes you may need to completely uninstall and then re-download the app to get it to work again.
Where to find the numbers required for activation
As practice shows, subscribers often have problems entering a number or equipment ID. You can find out the MTS TV smart card number directly on it, it is printed next to the barcode.
For set-top boxes the ID is located on a sticker on the bottom of the device. It is signed "chip number". For the CAM module, the number is located under the barcode and is labeled Chip ID.
The smart card number is clearly visible on the equipment:
Software Update
The MTS provider does everything to offer its customers the highest quality image and sound of satellite broadcasts. For this purpose, program codes and encoding algorithms are constantly being improved, and the most modern compression protocols are being introduced.
To receive services without interruptions, users need to regularly update the firmware of their set-top boxes. This can be done as follows:
- in the device menu, find information about the installed software version;
- if it does not match what is offered on the provider’s official website, go to the information channel;
- agree to the update offer and follow the instructions.
Exactly where the firmware version is indicated is described in detail in the operating manual for the specific set-top box. Users who do not have sufficient qualifications can immediately enter the information channel. The system will automatically determine the need for firmware. New software is installed only if a more recent version is available.
Errors of linear set-top boxes and cam modules
D101-0
Reason: The TV did not have time to transmit service information available in the TV signal stream to the CAM module
Solution: Switch to an encrypted channel and wait 3-5 minutes until the TV completely transmits all service information from the TV signal to the CAM module. Setting the date and time on your TV correctly can also help.
Manual software update of the set-top box is required.
Procedure ▪ Download the update file. ▪ Move the file to the root directory of the USB drive (the USB drive must be formatted to work in the FAT32 system). ▪ Turn off the power of the S2-4900 receiver and connect the prepared USB drive with the update file to the USB connector. ▪ Turn on the power of the set-top box and observe the information on the receiver display - the update will be downloaded. And when it reaches 100%, wait another minute and turn it off from the network, remove the flash drive, plug it into the network and the standard settings menu will appear.
Billing error code E16 4
This system message may indicate that there are not enough funds on the personal account balance. Another likely cause of the error is the lack of subscription to a certain channel.
To solve the problem, it is recommended to check the balance of your personal account and top it up, if necessary. Check the operation of the channels that are included in the connected service package.
If these steps do not bring results and the error is still active, you should call support.
Causes of the problem
The inscription “no service” in the MTS digital set-top box means the same as “no signal”. To receive digital broadcasts, the device requires the following conditions:
- proximity to a television tower;
- antenna for reception;
- no obstacles between the receiver and the tower;
- no damage to the cable leading to the console.
Some factors can be compensated by others. For example, if the TV tower is far away, then the antenna can be directed to a repeater or you can buy a device with an amplifier. Most often, a correctly selected and tuned antenna can solve the problem.
Another reason for this problem is the lack of signal from the provider or TV channel. Perhaps scheduled maintenance is ongoing or a breakdown has occurred. These nuances are usually reported on the provider’s website. You can also find out information by calling the hotline.
