Today, thousands of subscribers have Tricolor equipment for viewing encoded satellite broadcasts. And like any complex technical device, it may develop problems over time. In particular, the user may encounter a situation where the receiver turns off by itself, or turns itself off and on on the info channel. It happens that the Tricolor receiver constantly reboots. The causes of problems can be either easily fixed or indicate serious hardware problems.
Turns on by itself
Models equipped with a simple mechanical button can often turn on on their own periodically. This occurs due to a clogged switch. Roughly speaking, a spontaneous closure of the circuit occurs. In this case, the owners are very wary. The problem occurs in ventilated rooms, especially often in gas-polluted conditions in a large city.
Important! The cause of the problem can be easily resolved at the service center. But they will conduct thorough testing, and it will be included in the final cost, in addition to replacing the button itself.
You can fix the problem yourself. To do this, turn off the receiver and pull out its plug from the socket. Then, within a couple of minutes, quickly and repeatedly press the button. It is advisable to do this in different areas of its upper surface. In most cases, this helps dislodge or break up the buildup of dirt. The button starts working normally, the receiver does not turn on. This continues until the next moment of critically severe pollution.
What to do if the receiver freezes when watching TV channels and does not respond to pressing the remote control buttons
The remote control itself may fail or the element receiving the signal may break down. Actions to take if there is a problem:
- Reboot the receiver by disconnecting from the network for a while;
- If there are buttons on the device, try turning on TV channels using them;
- Swap the batteries in the remote control;
- Check the battery charge;
- If the receiver is controlled from buttons on the case, then it is worth disassembling the remote control and cleaning the internal elements.
Overheating of the device may affect the operation of the remote control. It is necessary to check the air flow into the ventilation hole. Remove any accumulated dust from the grille.
The enabled HDMI control function can also affect how the remote control turns off. The operation is performed by pressing the remote control button (INPUT, HDMI).
Turns off unexpectedly
If the Tricolor receiver turns itself off, you should pay close attention to its power supply . During operation, over time, the capacitors in its circuits wear out. Their characteristics change, voltage fluctuations occur, and normal parameters change. As a result, when operating under load, the adapter ceases to provide sufficient power for the receiver to operate. The device turns off.
Purchasing a new external power supply for GS C591, GS E501, GS C5911 and other models is not difficult. To do this, you can contact the nearest Tricolor subscriber service center. However, such a power supply will not last long. People whose receiver works for a long time prefer to choose a more reliable voltage source. For example, a standard power supply for laptops. Especially if they come with a set of adapters.
The situation is more complicated with models in which the power supply is located in the case and is part of the receiver’s hardware solution. In this case, you cannot do without the services of a service center.
Important! It is possible to determine that the problem is in the power system not only by periodically occurring outages. There are visual manifestations of the problem, especially noticeable on certain models. If the power supply malfunctions, the indicators flicker, the button illumination is uneven, and other abnormal situations occur.
Point one: mandatory check of all connections
First, check whether the receiver is connected to the power source at all. Perhaps one of the children or adults accidentally pulled the wire, and the plug simply jumped out of the socket. In such cases, the receiving device does not show any signs of “life” at all, nothing blinks, flickers or lights up.
If you checked and everything turned out to be as it should be, but nothing happens to the device, check whether it is connected to the TV and how, perhaps the wire is not connected well enough. It wouldn't hurt to check.
Don't forget to always look at the back of your receiver. It's possible that the switch that's on that side is simply in the "off" position.
The device reboots itself
There may be several reasons why the Tricolor receiver constantly reboots. All of them are associated with hardware problems of varying severity.
- Power unit.
- Antenna cable pickups.
- Damage to internal memory.
In some cases, inexpensive repairs are possible. The device reboots at very low supply voltage. How to change or repair an external or internal power supply is described above.
Antenna or power cable interference
A voltage pulse transmitted through the antenna cable can cause the receiver to reboot. And constantly present beats will cause the receiver to behave abnormally almost constantly. The interference may occur:
- in a thunderstorm;
- with a faulty receiver;
- in case of damage to the insulation of the antenna cable and its passage near a source of strong interference.
There are ready-made solutions for protection against thunderstorms: an adapter that can be easily purchased will prevent overloading of equipment . If there is a source of spark interference in the power supply, you can also use one of the ready-made solutions. What kind of protection device you need to buy depends on the nature of the interference. However, the owner’s final expenses for filtering interference from the equipment’s power supply network will be small.
Damage to memory chips
On many thematic forums you can find discussions of situations where the Tricolor receiver constantly reboots. All experts agree that the problem is a firmware violation. This is true.
Important! However, if the device reboots with short pauses, almost cyclically, you should be concerned. This indicates abnormal operation of the microcircuits on the motherboard.
The cause of the problem may be oxidation of the soldering contacts. Another reason is more serious: the memory cells of the microcircuits are destroyed. In this case, the receiver may display errors on the display when rebooting. For example, write Boot, which indicates a problem with the motherboard, or flash all the icons, indicating firmware failures. In any case, if the problem progresses, you should contact a service center to replace the electronic component (memory chip).
What to do if the receiver freezes when updating the firmware
The receiver freezing during the update may be due to the following phenomena:
- Interference or failures in signal transmission from the satellite;
- Power failure;
- Power surges in the network;
- Defective software.
To interrupt the freezing process, you will need to turn off the power to the device. After this, the firmware can be updated from a USB drive or computer.
The updated version of the software should be downloaded from the official website of the Tricolor provider or from the website of the receiver developer.
Instructions for saving the firmware consist of the following steps:
- Connect the receiver to a USB drive or personal computer using the appropriate cable;
- Open the required file;
- Restart the receiver.
The new firmware will be saved on the device and optimize its operation.
Turns off after idle time
If a receiver left in standby mode, whatever it is, a second Tricolor TV receiver, a server, an independent device, turns off after being idle, most likely there is no reason to worry. If a device left overnight is turned off in the morning, it is worth checking the settings. The Auto Power Off parameter specifies the amount of time the receiver remains turned on when idle. This setting can be disabled.
Advice! It is worth noting that leaving electrical appliances on, especially the Tricolor receiver, a rather complex technical device, is not a very wise step. It is recommended to turn off the receiver after viewing. By pressing a button on the remote control, it is easy to put it into standby mode.
You can learn about other errors and problems in the operation of Tricolor receivers from this article.
In what cases can the Tricolor receiver freeze?
A prolonged lack of response when pressing the receiver control buttons indicates a freezing process. The state begins to irritate the user when switching channels, changing the sound level, or adjusting the menu. Often the situation gets worse and it is impossible to control the device. The reasons for freezing are the following conditions:
- The firmware software contains a bug;
- The firmware version does not match the receiver model;
- The update occurred with an error;
- The device is subject to overheating;
- Malfunction of the constituent elements.
Possible causes involves taking some action to solve the problem. Based on previous actions, the user must take certain measures.
Why does the Tricolor receiver turn off at night?
If the receiver turns off at the same time, usually at night, the problem is most likely in the Auto Power Off settings. Check the instructions for your model and disable this option. Separately, we would like to note that constant operation (being in a switched on, working state) of home electronics is not recommended. After finishing watching, you can turn off the receiver using the remote control with the “On/Off” button (put it into “sleep/standby” mode), as is usually done with a TV.
Latest questions
The Pioneer VSX-D811S receiver turns off immediately after turning it on - AMP ERROR.
The problem is in the amp
Amplifier error, repair either power supply or terminal path, price 3000-5000r
The output stage of the power amplifier needs to be repaired. It is also possible that there is a short circuit in the speaker system. The cost of repairs is only after diagnosis.
Most likely due to the amplifier.
Hello, there may be a problem with the power supply.
Goes into defense. Possible short circuit.
The problem is in the power supply or ULF, diagnostics will be required, the basic cost of repair will be 2500 rubles.
Tricolor GS-8306
Hello, after updating 8306 when turning on and off the room lighting
The TV has no sound.
After turning the TV or receiver on and off, sound appears. What could be the reasons? Thank you.
Updated today same problem
Exactly the same problem - after the firmware. Maybe someone knows a solution to the problem?
The motherboard has a WINBAND 25Q128 chip. Tricolorists, b.di, included a malfunction in the firmware update. It manifests itself in different ways. Look for a specialist who will “blow out” the microcircuit with a hairdryer and flash it with a programmer. Then install new software via USB and you don’t have to buy new software from Tricolor for 4,500 rubles.
Self-repair - what the subscriber needs to know
If you are sure that you do not want to seek help from the proper services and are confident that you can handle the repair yourself, then you will need to learn about a few icons. You will need them if you start disassembling the inside of the application device.
Icon #1: Orange triangle with an exclamation mark in the middle
This icon is called "Security". If you see it next to any parts or assemblies, it means that their performance is very important for the proper operation of the receiver. Therefore, you need to act with them as carefully as possible.
Icon No. 2: a yellow triangle with a lightning bolt in the middle
This icon is called "Danger". That is, it seems to warn you of possible danger. If you do not act according to the established rules and instructions, then it is quite possible that you will cause serious damage not only to your body, but to your life in general.
Icon No. 3: an orange circle with the English letter “i” in the middle
This icon is called “Information”. That is, it informs the subscriber that some problems may arise.
Do not forget: start internal repairs only after you have decided that everything is in order in the external part, with wires and cables.
Ways to fix the shutdown problem.
If you are wondering why the Tricolor TV receiver turns off, whether it happens periodically or just once, the equipment must be checked for possible problems. It is best to entrust the repair of the receiver to experienced specialists. However, in some cases there are some things you can do yourself.
Replacing the power supply.
Some receivers are supplied with an external power supply. In this case, replacement will be quite easy. If the power supply is “hidden” inside the case, it is better to entrust the repair to a service center technician. However, if the Tricolor TV receiver turns off, and it is not possible to send the receiver to a service center for repair, you can replace it yourself.
