Users of the services of the largest telecommunications operator in Russia often ask the question “How to find out the personal account number of MTS satellite television?” The functioning of satellite TV is based on the operation of complex technical equipment and software that is tied to a specific user. This way, the system can independently obtain information about the list of activated subscriptions, which facilitates comfortable viewing of the desired video content.
In this material we will find out:
- what is a personal account;
- How to quickly find out the service contract number.
How to find out your personal account
It is necessary to know the parameters of the MTS personal account, as this greatly simplifies the process of replenishing funds and monitoring the expenditure of tariff services. You can find out your personal information:
- By calling the operator: 8-800-250-0890 or 0890 (you may need the passport data specified when purchasing the SIM card);
- Contact the service center (again, with your passport).
As a rule, the operator will not only tell you your parameters (mobile number, balance, active tariff package, etc.), but will also help you decide on the most convenient tool for further management. More about them later.
Control
Depending on the subscriber’s preferences and capabilities, you can use the following services from MTS: personal account on the official website, download the mobile application, use automatic USSD commands.
Personal account
All you need to manage is the Internet and a computer or laptop. How to download and use the account - step-by-step instructions:
- Go to the official MTS website.
- On the main page in the upper right corner find the “My MTS” subsection.
- Select a mobile connection and proceed to registration.
- Enter your mobile number in the login field (as suggested in the column).
- In the password field, set a password or receive the initial message via SMS and change it to a personal one.
- Go to the office.
- In the upper right corner of the main page, the personal account parameters will be displayed: full name, phone number and balance status.
- The remaining tariff parameters and the ability to control them are located in the account menu.
from MTS Internet for laptop from MTS
My MTS
The mobile version of MTS software is a version of a personal account, only in a format for mobile devices. You can download the application in the official stores Google Market, AppStore, Widows store. The algorithm for logging in and working with the application will include the following steps:
- Log in to My MTS.
- Enter your mobile phone number.
- Set a password (or receive it via SMS upon registration).
- Login to the main page or my personal account.
- Check the condition at the top.
USSD Team
You can get a short but succinct report without registration or downloading. You just need to type and send a special coded request and the answer will come via SMS in a few minutes:
- How to find out your MTS number - all ways to find out your MTS number
- Standard balance request *100# and call (request in Latin #100# and call).
- For credit lines “On full trust”, “MTS credit”, the command *100*3# and call ( Latin #100*3# and call ) is suitable.
Note! Useful information - USSD commands work in standard mode, without additional charges
Direct communication with the operator
If the user has additional questions that are not answered on the website or application, then it is better to contact the operator directly through the operators.
Now you know how to find out personal data, as well as check the debt in your MTS personal account and through what services you can monitor its status.
Contacting the contact center
You can check the debt on MTS by calling the support service of this operator. To do this, you can use one of the following numbers:
- 0890 – for calls from phones connected to the company’s services;
- 8-800-250-08-90 – for subscribers of other cellular networks or landline phone users;
- 7-495-766-01-66 – for those who are in roaming.
Expert opinion
Evgeniy Belyaev
Legal consultant, financial expert
Ask
Important! To find out about the amount of debt, you will need to tell the company operator the number of the personal account whose status you are interested in, as well as the personal data of its owner (full name, address, and possibly passport details). Remember that any financial information is confidential and should not be disclosed to third parties
If you do not want to call the support service, you can contact its operator via chat on the official MTS website. To do this, click the red round icon with a picture of a man located in the lower right corner of the main page of the resource. To receive information via chat, you will need the same information as for a telephone call.
- How to top up an MTS account from a bank card via the Internet without commission?
Expert opinion
Evgeniy Belyaev
Legal consultant, financial expert
Ask
Important! In the chat, you can also dispute the amount charged to you and, under the guidance of a specialist, create a claim against the company’s financial service. This cannot be done over the phone - operators will recommend that you create a request through the website
How to find out the amount of debt
There are several ways to find out the status of your MTS personal account. Subscribers can do this at any time of the day, either independently or with the help of specialists from their cellular provider.
So, MTS has provided the following services:
- USSD request;
- call center;
- Internet services.
You can check your debt via the Internet on a personal computer using the operator’s website, or on your phone by installing a mobile application
Let's take a closer look at each proposed option.
- Paying for MTS services with a bank card: 8 simple ways to always be in touch
Using USSD request
Perhaps this is the easiest and fastest method, probably familiar to all MTS subscribers. It consists of sending a special short command *100# Call key. In response, you will almost immediately receive a message containing information about the balance of the phone number from which the request was sent. Also, the requested information may simply appear on the gadget’s screen.
If the On full trust option is activated on the phone number, the command will look like *100*3# Call. For the Latin alphabet, as in the previous case, the * symbol must be replaced with #.
There is no charge for sending USSD requests either on your home network or in roaming.
Using a call center
In order to clarify the MTS debt on your personal account, you can call the customer support service at 8 800 250 08 90 (from mobile devices you just need to dial 0890).
This method is very convenient when you need to clarify the details of the debt. However, it will take some time to contact the operator. Sometimes you have to wait more than 5 minutes for a response.
How to find out via the Internet
Using the Internet, you can check the debt on MTS in two ways.
Firstly, the service is available on the official website in the subscriber’s personal account. To access it, you must go through the registration procedure and then log in to the system. For authorization, a special link is used, which is sent to the subscriber’s email address.
The second way to find out the debt on MTS via the Internet requires installing the provider’s application. You can download it completely free of charge, and the installation procedure itself will take very little time. The only condition is that the device must support 2G, 3G or 4G Internet communication formats. By the way, this application is called My MTS.
You can check the debt on your child’s number using the Child under supervision service, and also find out his whereabouts
- How to find out the tariff for MTS. How to find out what services are connected to MTS
In addition to the above methods, the following method will allow you to find out the debt on MTS: personally contacting any office of the company. The operator will provide all the information you need after presenting an identification document.
This option is most optimal when the subscriber has any additional questions regarding the debt or does not agree with it. In the latter case, it is appropriate to write a claim for consideration by competent employees.
Find out your account online
In order to find out your account via the Internet, you should use the convenient service MTS Personal Account, the entrance to which is located on the MTS website. To register in the system, you need to receive a password via SMS - ordering a password is carried out using a special form. The balance of your personal account will be indicated in the most visible place, along with your phone number and the name of the tariff plan.
Another way to find out your balance via the Internet is to use a special service application from MTS , which can be downloaded from the application store for your mobile device. The application will not only show your balance, but also allow you to manage services. That is, it replaces the usual Personal Account. This application only works if the phone is connected to the Internet via 2G/3G/4G.
How to find out your balance and debt?
There are 3 ways to find out your debt or balance.
- Using the Internet.
- Using the phone.
- Personal visit to MTS company.
The simplest solution is to send a balance request to the number: star one hundred hash (*100#). After a certain time after the request, you will receive information about your balance.
You can call yourself and communicate with the MTS operator personally by phone. You need to dial the number 8 800 250 0890 or simply 0890. After listening to messages and services, you will hear an operator who will explain in detail and answer all your requirements and questions regarding your personal account.
The Internet makes it possible to check and find out whether you have a debt. Go to www.mts.ru:
Register and go to your personal account. To do this, go to - my MTS. Enter your phone number. and click on – get a password. Next, you will receive a message with a password via SMS. Enter your password and go to your personal account to view detailed information about debt, services, balance, etc.
If the methods listed above do not suit you to find out the MTS debt from your personal account, then go to the office. Be sure to take with you a passport or other document confirming that you are you. At the office, a company employee will print out an account statement for you and answer whether there are any debts.
How to pay off debt for MTS communications?
- There are a lot of terminals in large stores.
- You can use ATMs.
- A bank card will help with payment.
- It is possible to pay the debt on the MTS website.
- Nowadays it is very easy to pay for communications using SMS banking or Internet banking. Enter the required number and enter the amount of money.
- You can also top up at the MTS office using cash, card, etc.
Watch in this video: How we are deceived in a mobile phone store and don’t fall for their tricks:
How to connect
If you decide to use your phone number to view your balance and recover your password to your personal account, then you need to link your number to the agreement.
To link your mobile number to the contract, you can use the following methods:
- Contact the nearest MTS branded showroom
- Call the service center contact number 8 800 250 0890
- Use the user's personal account for this. Go to settings and service management, and then select . Enter your phone number in the appropriate field
The first method is best if you do not know how to use the self-service personal account system. Because in this case, the company’s employees will independently complete all the settings for you and link your phone number.
As for the cost of providing services, everything is quite simple. If you use USSD request to check your account, it is provided free of charge. But if you use SMS messages to send a request, they will be charged according to the established tariff in your package.
How to find out your debt
1 Dial: *100# call
2 Information about your balance will be sent from the mobile portal:
Direct line MTS
Call the short number 0890 from your cell phone. The company's auto-informer will answer you and immediately tell you the status of your mobile personal account.
Cellular company office
If you are in close proximity to an MTS store and have your passport with you, you can obtain information about the debt directly from a company employee.
In addition to the fact that you will find out the amount of debt, the salon manager, at your request, will print out details of calls and messages from your number for the specified period.
Personal Area
1 Go to the company’s website from any computer, select the “My MTS” option and go to the “Mobile communications” line:
2 Fill in the empty fields and gain access to your personal account:
3 In the upper right corner, under the phone number, your current balance will be reflected:
Mobile application "My MTS"
To always know how much money you have left in your account at a given moment, install the “My MTS” application on your phone.
1 Download the program (free) from the mobile application store (Play Market, AppStore, Windows Store, Google Play):
2 Login to the application:
3 Complete the registration procedure:
4 On the page that opens you will see the balance of your personal account:
https://youtube.com/watch?v=aMzxqK8lydc
A few questions about MTS-Connect
If you often use a mobile phone or laptop as a means of accessing the Internet, you need to obtain a connection package from. In general, you can check the balance on MTS Connect at any time of the day; moreover, inside the program that is installed on the multimedia tool, it is possible to check current statistics. Together with it, the user can find out how much traffic is left in his account, how much money he currently has, etc.
If you encounter any problems with the system, you can always update MTS Connect. Go to the central portal mts.ru and read as much useful information on this issue as possible.
In conclusion, I would like to note that you can check your MTS Connect balance anytime and anywhere you have a connection to the Network.
Why do you need a personal account?
It is necessary to identify clients using communications and other services of MTS. If a person refuses to cooperate with the provider company and telecom operator, the existing debt is indicated specifically within the personal account. The unpaid amount is shown only in this segment.
This is necessary so that clients have the opportunity not only to clarify the size of their debts, but also to repay them. It is advisable to pay the debt as soon as possible. There are cases when the user considers the accrued amount to be unreasonable. In this situation, you should send a claim to the operator indicating evidence of your innocence.
MTS company offers communication services
If a person does not take into account the need to close the debt, the company may resort to the help of collectors and the court. In order not to go to extremes, it is advisable to keep your MTS account under control and check whether debts have accumulated.
Personal account balance
How to find out the debt on your MTS personal account? Often the company itself sends SMS to its customers with information about debts. For example, data is sent to the user’s cell phone number indicating that there is a debt and it must be repaid by the nth date of this year. Most clients react to such information with skepticism and simply delete the SMS, since the set of numbers supposedly displaying the current Personal Account number does not correspond to their personal telephone number. This is the wrong decision.
The debt should be checked immediately. This must be done even if no warnings from MTS were received on the cell phone. The verification method is simple. The methods are as follows:
- From the phone.
- Through the Internet.
- Having paid a visit to a division of the MTS company.
- By logging into your Personal Account on the MTS website.
In all cases, it is advisable to submit an application
This is important for those subscribers who use a whole range of SIM cards. If you submit a request online, you won’t be able to find out the details of the debt.
Therefore, it is worth contacting the company’s specialists directly by going to an MTS salon.
Based on experience, you can only ask whose personal account the debt is accrued by personally communicating with MTS employees. To do this, it is advisable to visit the nearest unit with your passport. The specialist will verify the client’s data and provide the necessary information, namely, for which services the debt has accumulated.
You can find out your personal details in the personal section of the site.
A simpler solution to the issue is to type the command on your own phone. You can find out your balance by dialing *100#. Next, click on the green call signal. The required data will be sent via SMS. They contain information about your personal account, existing debt or balance limit.
When the client used the “Promised Payment” service, the request must be entered as follows: “*100*3#” and press the call button. The above commands are set free of charge, since these are requests submitted within the home network.
It is possible to install a mobile version of the MTS Personal Account. Your phone will need to be connected to the Internet. This is the most convenient option. The user's page always displays the balance and, if there is a debt, its amount.
In your Personal Account, you can pay off your existing debt in just 2 clicks of your computer mouse. It is worth remembering that SMS messages about your MTS account balance can be sent by scammers. In this case, you should not fall for tricks, do not follow the links provided, but immediately call the operator’s direct line number: 8-800-250-08-90. The company’s specialist will provide the necessary information and clarify whether there is a debt. Therefore, there is no need to rush to transfer money to the proposed accounts. Fraudsters may demand this.
The MTS company provides its clients with the opportunity to use services on credit. Thus, subscribers will be able to stay in touch and use options even with a zero account. If you pay on time, the client will quickly repay the debt.
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When is it necessary to pay the MTS debt on a personal account?
MTS gives people the opportunity to use various services: cellular communications, home Internet and television. It is important to deposit funds on time to avoid debt. It is worth monitoring the state of your personal account so as not to get into a similar situation. Some people do not want to pay off their debt for various reasons, for example, they did not order the option or no longer use it.
Important! In such a situation, it is not recommended to simply ignore messages that will arrive quite often. After all, the operator can pass on the information to the collectors, and then you will definitely have to forget about a quiet life.
The correct thing to do would be to either file a claim with MTS or pay the debt. A specific deadline is allotted for this, which a person must meet. The operator must notify about it in a message containing information about the delay. As is correct, 10 calendar days are given for payment, after which MTS has the right to fine. In any case, this point should be clarified personally by contacting the help desk or visiting the office.
This is interesting: How to apply for a virtual MTS card: we study thoroughly
Information for defaulters
Systematic delays in payments for the use of communication services lead to a negative balance on the user’s account. In such a situation, the only way out is to repay the accrued amount . True, in situations where a company’s client doubts the correctness of the information provided, it is appropriate to first clarify the issue directly with the telecom operator’s employees.
Such messages force MTS customers to look for ways to quickly repay their debts
Keep in mind that if a client refuses to pay for services, the provider blocks the debtor’s number . However, the debt is not written off, and the result of the defaulter’s carelessness is communication with a collection agency. The MTS operator operates according to the same scheme. There are several ways to pay the debt on your MTS personal account, and it is appropriate for the subscriber to choose the option that suits him.
Let us note that it is advisable for the company’s clients to independently monitor the balance sheet in order to avoid sudden unpleasant surprises. You can find out more about this issue in this publication.
After arrears arise, the provider sends the user a message indicating the account number and the exact amount of the overdue amount. In addition, in the notification, the company warns the debtor of the consequences of non-payment and sets a deadline for full mutual settlement. True, such notifications often come at night, when it is difficult for the subscriber to “replenish” using the usual method.
If payment is late, the company will block the debtor’s number or card
Therefore, we will find out how to pay a debt to MTS using a personal account number via the Internet and other similar ways. Remember, modern capabilities allow for the immediate transfer of a fee for the services provided by the provider with minimal investment of time and effort on the part of the client. Moreover, certain methods will also save the user’s finances. Let's look at the nuances of this task.
Possible payment options
Users will be able to make the required payment amount in the usual way, using payment devices to transfer funds. In addition, subscribers use branded sales centers, stores, and banks for such purposes. The company's clients can submit an application for the transfer of funds using the USSD command. However, the Internet is becoming the most convenient and modern method.
Choosing a reliable and convenient option for transferring funds is not an easy task for a person who has not previously encountered such problems
On the network, you will be able to pay off the arrears using the MTS “Easy Payment” function, pay the debt on your MTS personal account through Sberbank Online, or deposit money from a bank card using the application. In addition, the functionality of your personal account allows for bonus accruals in real minutes of conversation or crediting of communication. Finally, users can transfer from electronic wallets.
Please note that you can deposit the required amount into your personal account through a cash transfer or bank transfer. Moreover, the second method involves paying with a bank card or virtual money.
As you can see, today the provider offers users a sufficient number of options for repaying arrears on their accounts. Let’s look at the most convenient and modern methods that save time for the company’s clients. Keep in mind that late payments negatively affect the subscriber’s status, so the issue of payment becomes important here .
Main features of LC MTS satellite television
The functionality of LC MTS satellite television provides the company's subscribers with the opportunity to solve emerging problems, control the package of services received and pay for them using the Internet. No need to visit the provider's offices saves the client time and money.
Account management
This section of the main page of the personal account is divided into two subsections. The first is the expense of funds; it reflects the charges made by the company for the services provided, with the possibility of deciphering them in detail.
The second subsection is the state of services. It contains the subscriber’s basic personal data, contract and personal account numbers, as well as the current account balance, a list of connected services and tariff.
Service management
The main information contained in this section of the MTS LC main menu is as follows:
- connected package of television channels;
- connected services;
- equipment used;
- subscriber's personal account;
- connection date and cost;
- list of unconnected channels.
The section's capabilities allow you to connect additional channels of your choice. In addition, changes in the number of connected additional services are allowed.
Payment
The MTS LC “Payment” section provides the subscriber of a satellite television operator with two main functions. The first is the ability to view the history of previously made payments. If necessary, it is downloaded as a file for subsequent printing or study in other software resources. To do this, you need to indicate the time boundaries of the calendar period whose data is of interest to the client.
The second function of the section is replenishing your personal account. This is done in one of several ways, including:
- payment terminals and ATMs;
- mobile phone balance;
- bank transfer;
- plastic card;
- electronic wallet of any payment system.
The “Easy Payment” function deserves special mention. It allows you to quickly and easily pay for services using the client’s bank card or funds in his personal MTS account.
Notifications and Settings
A useful section of the personal account, which provides the subscriber with the opportunity to change service settings that affect the convenience of working with it. The two most commonly used functions are:
- changing the password that provides access to the MTS satellite TV account. In this case, you need to indicate the client’s personal account, the current password, and then enter a new one twice;
- changing the e-mail and phone number associated with your personal account. In this situation, the need for the operation is confirmed by a one-time SMS code and a message to the new email address.
Connect to the “20% back” program
Among the most popular services offered by MTS as part of its loyalty program for regular customers is a program called “20% back.” Its conditions are extremely simple - participants are given the opportunity to return a fifth of the payments made to their mobile phone balance.
To become a participant in the program, you need to perform three simple steps:
- log in to the MTS satellite television account according to the procedure described above;
- go to the menu items “Payment” and “Top up balance”;
- Click on the banner with the name of the program located on the left side of the screen of your personal account page.
If you encounter problems using the functionality of your personal account or other remote services of MTS, you must contact technical support. Various methods can be used for this, including:
- a call to the company’s call center by phone (for subscribers from Russia) and (for clients from the CIS countries);
- filling out an application to call a technician on the provider’s website.
Algorithm of actions for paying for MTS Internet through Sberbank Online
A personal account is necessary to ensure continuous access to communications; MTS Internet and TV will be disconnected if the required amount is not in the account on the date of the next debit.
Payment is made not by depositing funds to the organization’s details, but by writing off the agreed amount. There are different ways to pay a debt on a personal account, but one of the most convenient is considered to be through your Sberbank personal account online.
The action is performed in the following order:
- the user logs in to his Sberbank Online personal account using a login, password and mobile phone number;
- in your personal account you need to find the “payments and transfers” section;
Payments and transfers - Next, you should select the appropriate subsection, which is called “Internet”;
Internet - from the list of providers you need to choose MTS;
- the next step is to enter the relevant details in the field.
Payment confirmation is made via SMS message. You need to enter the appropriate amount of funds that should be available on the linked card.
If there are not enough funds, you need to top up your balance. This can be done through an ATM, bank cash desk, another card or account. It is better to pay the entire debt, rather than part of it, since partial payment will not restore access to the information services provided.
The main advantages of using the Sberbank Online service
Payment using this method has a number of advantages:
- funds are credited to your personal account almost instantly, you can quickly return to using the services;
- You can pay for the Internet, TV and telephone;
- You can pay for services without commission;
- the personal account can be replenished through any card linked to the personal account being used;
Important! One should not discount such a positive aspect as the undoubted convenience of using such a service. You can pay for the Internet without leaving your home, with only a mobile phone and sufficient funds on the card.
This is interesting: How to transfer money from MTS to MTS
SELF-REGISTRATION
This is concluding an agreement with MTS online (via the Internet). Replaces signing a paper contract. Suitable only for linear equipment (HD set-top box and cam module); a contract for an interactive set-top box cannot be concluded in this way.
As we already wrote above, if you bought equipment in retail chains or online stores, then the contract is not signed on paper, but you need to go through the self-registration procedure.
This can be done through the online form. Go to the website https://lk.ug.mts.ru/#/satellite and fill out all the required fields:
- Full Name
- Date of Birth
- Passport series and number, by whom and when issued
- Registration address
- Smart card number
- Chip ID number
- Connection address
- Phone number
An SMS with a code will be sent to your specified phone number, which must be entered in the “Code” field.
After self-registration, you will be sent an SMS with your personal account number. At this point, the procedure can be considered completed and the contract concluded.
What are USSD commands?
USSD commands are requests in the form of SMS messages that ensure the exchange of information between the subscriber and the service in real time. You've probably ever sent an SMS to a short code to check your mobile account balance. In the same way, you can check the balance of your home Internet and MTS TV and connect additional channel packages.
How to check for debt
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“How can I find out my MTS personal account?” – a pressing question among telecommunications operator subscribers. Mobile TeleSystems are actively expanding the list of services they provide and have already successfully entered the home Internet and television market. Using such services requires making a monthly payment, and for this you need to know the unique combination of your personal account. In different cases it may change, making it necessary to carry out a detailed consideration of the issue.
In this material we will pay attention to:
- classic contract number required to pay for communication services;
- ways to find hardware chip ID or smart card number.
What it is
Despite its apparent simplicity, many subscribers are confused about the purpose of an MTS personal account and what it is. Everything is simple here. When connecting to an operator, each client is assigned an individual 12-digit number, by which the company identifies the user and his actions on the service. One person can have several accounts with the company, which are assigned to certain apartments/houses or SIM cards. You can find out the personal account of an MTS subscriber for television, Internet or mobile communications in an agreement with the provider (if there is one) or in other ways. We will address this issue in the section below.
How to find out the MTS contract number
Mobile communication services are a key niche for MTS. Every month, millions of customers make payments to pay for communication services, choosing a variety of methods. Everything here is quite simple - the balance is topped up using your phone number. It's quite easy to find out:
- a paper copy of the service agreement contains all the necessary contact information;
- the number is also engraved on the plastic insert where the SIM card is installed;
- You can find out the current number in the operator’s user interface;
- All you need to do is make a call or send an SMS message to another contact, where your phone number will be displayed.
Particular attention was paid to available payment methods. So, using your own personal account from MTS, you don’t even need to indicate your phone number.
Payment is made in a few clicks, and the funds will be debited from the linked bank card.
Payment Methods
If you find out that there are not enough funds in your account, you can top it up using any of the following methods:
- Link your bank card to the MTS Money service. Transactions are made directly on the provider’s official website. On the payment page, indicate the details, the recipient's phone number and the amount you are expecting. Moreover, it is not necessary to register your plastic in the system.
- Find your nearest bank branch, ATM or payment terminal. Enter your contact information and transfer amount on the main screen.
- Currently, there are many services on the Internet for paying for services and accumulating funds, including various wallets - Yandex, Qiwi, Webmoney.
- Use the mobile application or personal account from the operator to pay off the debt by number.
- Many banks have implemented special services for remote payment for services by sending SMS messages and entering USSD commands.
- Go to any MTS sales and customer service center and ask for assistance from a free seller.
- Complete the transaction using the operator's bonus program.
- To forget about payment transactions and lack of money on your balance forever, activate automatic account replenishment. You can set the conditions under which MTS payments will occur - set a limit or frequency.
- If it is not possible to make a timely transaction, use the services from MTS at zero cost - make a call at the expense of another consumer, borrow from an operator, ask a friend to transfer money to you, send an SMS request for a call back.
How to find out your MTS home internet personal account
Having dealt with the classic payment option, let's look at how to find out the MTS personal account number to pay for home Internet and television. A lot of methods have also been developed for this. As we stated earlier, different technologies may use different payment methods. This should be taken into account if there is a need to top up your personal account balance.
In your personal account
In the operator’s personal account, you can not only receive a detailed financial statement, check the list of active options and activate additional services, but also quickly find out some data on active tariffs.
The process of working with the system is quite simple:
- Go through the registration and further authorization process. This can be done completely free of charge. Indicate a valid number in the appropriate form on the official website or mobile application, after which an SMS will be sent to it with automatically generated unique combinations for further work;
- If the above process was completed correctly, you will be redirected to the main page of the LC;
- Go to the list of current services and subscriptions and select the required option;
- The section that appears will contain all the relevant information about your tariff, cost of service and some other data that can be used in everyday work with the system.
With the help of a contract
By concluding an official service agreement at the operator’s office, you must receive all necessary copies of paper documentation. Here you can find your phone number, personal account, smart card ID and a number of other important information.
By phone number
We have already discussed ways to find out the current phone number in the above sections. It is worth noting that when working with the interactive television service, the number of the purchased SIM card is used for payment. Also connected to it is the service of mobile television, Internet for tablets and USB modems.
More detailed information on this issue can be obtained from a qualified specialist of the operator’s free support service. This can be done by calling the service number, or visiting the nearest service office yourself.
Each MTS subscriber who uses the Internet, as well as home TV from the operator, needs to know his personal account. With its help, it is easy to determine the debt for communication services and pay in a convenient way.
Content
What is a personal account number
When connecting to communication services, a company subscriber is assigned a personal identifier that matches the contract number. It serves to identify the client when contacting the Hotline and to check the amount of payment and payment.
The number is also required for solving other problems: for handing over equipment after rental or repair, re-issuing documents for another user, and in other cases when a person contacts the Support Service or the provider’s office.
Why do you need to know the drug number?
Above, we looked at what a separate personal account in MTS means for a subscriber, and how to obtain information about it. In conclusion, we note why subscribers may need the following information:
- payment for services;
- obtaining information about tariffs;
- connecting additional options;
- contacting the operator, etc.
The importance of this information can hardly be overestimated, so try to immediately write down the drug on a separate sheet and always know where it is.
An MTS personal account is a certain subscriber identifier that is attached to it and may differ depending on the service used.
If you suddenly lost the contract, you can get the necessary information in other ways - through a personal account, with the help of an operator, or at the provider’s office. If our article helped you, please like it!
How to view the contract number
Identification data is indicated in the papers issued when connecting to the operator and in the Personal Account. You can find out about them by calling the Contact Center.
In documents
An MTS user can find out his personal account number in the contract. It also contains the person’s contact phone number, login and password for accessing the Personal Account.
In your Personal Account
It is possible to view contract data if the client has access to his profile. Once logged into the site, the user will be able to find the data.
By phone
By calling the call center, the user will be able to find out the MTS personal account number for the Internet. You need to dictate your passport data or code word and provide the full name of the client for whom the contract is drawn up, the serial numbers of the CAM module or receiver and smart card (if television is connected).
Natalya Technical specialist, user support on mobile communications issues. If you find an error or inaccuracy on the site, please write in the comments or feedback form. I recommend you read: Secret tariffs from MTSS The most profitable List of unlimited ones Check where the money goes Order details
The disadvantage of the solution is that it is often possible to get through to the operator right away. Sometimes the freed employee responds within a few minutes.
Find out the personal account of MTS satellite TV on the official website
You can also get information about satellite TV on the official website. Follow the instructions:
- Go to the website www.mts.ru.
- Go to the “Support” section, which is located at the bottom of the page that opens.
- A list of services will appear. Select satellite TV.
- Please note that you are already an MTS customer.
- In the menu on the left side, click on the “Self-Service Services” category.
- Open the section where you receive information about the contract or personal account number.
- A notification will appear telling you what information is required.
- Click on the red button “Find out the contract/personal account number”.
- A form to fill out will appear.
- In the empty fields, enter information about the equipment you use (Chip ID and smart card number). Look for the Chip ID number on the CAM module or set-top box.
- After entering all the information, click on the “Find out account” button.
- The necessary information will appear.
How to check debt
You can check the balance on your MTS personal account by calling technical support or contacting the sales office. You can independently find out the balance status of MTS TV and Internet on your personal account through your Personal Account.
Via the contact center
To find out what you owe for Internet and TV, you need to call technical support. After waiting for the operator’s response, you need to provide him with information about the contract and the client’s full name, as well as passport details. After making sure he is speaking to the contract owner, the employee will dictate the amount.
In your Personal Account
On the operator’s website in the user’s profile, you can check the debt after authorization on the site. Balance replenishment is available in the “Payment” section.
In the communication salon
At the provider's offices, subscribers can check the balance of MTS TV and Internet using their personal account. You need to dictate your details to the employee and show your passport to confirm your identity and find out the amount of debt.
How to find out your MTS account from a tablet
Owners of tablet PCs are less fortunate - not all tablets support sending USSD commands. Here we can go two ways:
- Install a third-party program for sending USSD commands and dial the standard command *100#;
- Use your Personal Account or application.
In order to find out the account on the tablet through the MTS Personal Account, you need to open the browser and visit the MTS website - in this case, we can count on automatic authorization in the system (do not forget to change the password so that you can log into the account from other devices). In addition, to view balance information we can use the mentioned service application by downloading it from the appropriate store.
How to pay a debt
You can pay for communications by determining the amount:
- through your Personal Account;
- in the application or on the website of the MTS Money service;
- at points of sale at cash registers or payment terminals;
- in QIWI terminals;
- through Sberbank Online or a similar service of other banks, etc.
You can read more about ways to replenish your balance in a separate article, in the “Payment for cable TV” section.
Customers using the Internet and TV from a provider need to know their contract number. With its help, you can determine the amount of debt and pay it, contact the Support Service, submit equipment for repair and solve other problems. You can view the amount of payment for the company’s services in your Personal Account, through the Hot Line or in communication shops. Payment is made in a number of convenient ways; the subscriber is asked to choose the best one for himself and use it to deposit funds.
Website author Natalya Technical specialist, user support on mobile communications issues. I will try to help every user in solving their problems, the most common ones you will find on the site. You can read about me here Natalya Timofeeva.
How to recover your Personal Account password via USSD and SMS
The second use case is to restore access to the subscriber’s personal account. In this case, there are also two options for how this can be done.
In the first case, you can use your phone number for this, and the second is your email. The recovery procedure itself is performed on the login page to your personal account.
In the appropriate field, you need to select “Recover password” and select a recovery method: via SMS or email. As a result, you will receive a new access password either to your phone number or by email.
