Despite the simplicity of the settings and the reliability of the equipment supplied by the provider, sometimes subscribers have to deal with unexpected malfunctions in the operation of the Tricolor receiver - problems when scanning the frequency. Typically, a message about trouble appears when you try to search for new channels.
To regain access to the broadcast and restore a high-quality signal, it is necessary to find out the reasons for what happened and consistently deal with every possible difficulty that interferes with the operation of satellite equipment. At the same time, if the subscriber is not confident in his own abilities and doubts that he will be able to correct the situation, he should think about inviting a technician who will definitely deal with the trouble and return the equipment to working condition.
Basic Frequency Scanning Problems
If the user decides not to rush into inviting a specialist, the first thing you need to do is think about the main sources of the problem that has arisen. Most often, such difficulties result from:
- incorrect software update;
- Unlicensed receiver firmware;
- equipment failure;
- weak signal from satellite;
- incorrect position of the satellite dish;
- outdated version of Tricolor equipment software.
Despite the apparent complexity, if you seriously think about what happened, most subscribers will be able to understand how to deal with the problem when scanning the Tricolor frequency and what to do to restore the operation of the equipment.
How does satellite television work?
The operating principle of the equipment is extremely simple. A satellite in orbit sends an encrypted signal to the ground at a specific frequency. As a result, special equipment intercepts the signal and broadcasts. All this is so balanced and perfected that the signal is transmitted instantly.
By the way, signal transmission to the satellite also occurs from the Earth from certain points where power towers are located. In this way, it is possible to create a unique broadcast system. After all, the satellite is located above the signal transmission point and, due to its location in space, is able to transmit the signal over a large area, eliminating the need to install special towers.
Signal transmission occurs through several streams at once. Each stream has a certain frequency and capabilities.
IMPORTANT! If you have had to manually search for frequencies, then you have probably noticed that there are a large number of them. Some have a signal for radio broadcasting, others for channels.
At the same time, a number of frequencies were created not in a chaotic way, but in a completely centralized manner and with peculiarities. Each frequency assigns certain channels with special specifics:
- 11919: educational channels are broadcast on this frequency;
- 11881: dedicated to broadcasting entertainment channels;
- 11747: special channel frequency with mixed content;
- 12169: frequency for channels with humor-oriented content;
- 11728: musical direction.
The frequencies are not limited to this, since within the “Tricolor” frequencies new frequencies may appear and old ones may disappear. This is why you need to ensure that the software updates the current version of the update.
What to do when Tricolor writes when searching for channels - problems when scanning frequencies
When starting to deal with troubles, the first thing you need to remember is whether there have been any automatic system updates recently. If the answer is positive, you should repeat the procedure manually, first making sure that the new update does not have errors.
If no updates have occurred, you should check the current version of the installed software. Perhaps the problems when scanning the 11880 frequency are related precisely to the outdated version of the program. To clarify this nuance, you need to:
- turn on the TV and receiver;
- press the “status” button on the control panel;
- find in the menu that opens the item mentioning the software version;
- get information;
- visit the official website of the provider;
- compare data.
If necessary, it is necessary to carry out the firmware manually.
What is the carrier frequency of a transponder
The Tricolor satellite network works according to the following principle:
- ground stations process the broadcast signal and send it to the satellite;
- equipment in orbit transmits data to almost the entire territory of the Russian Federation;
- a group of transmitters is installed on the satellite, each of them is a transponder, which finds the subscriber’s equipment when scanning the frequency over the entire possible transmission range.
The broadcast takes place digitally. That is, for example, when scanning frequency 12418, corresponding to the carrier of one of the Tricolor TV transponders, the subscriber detects several channels. The data for each of them is transmitted in a separate packet. The receiver on the user side solves the problem of decoding and forming a continuous video and audio stream from identified portions of transmitted data.
Important! The satellite operates with several transponders at once with different carrier frequencies. All used values are given in the “Help” section on the official website of Tricolor TV.
Each individual transponder batch encodes and transmits an entire group of channels.
- Scanning a transponder with a frequency of 11766 provides access to a group of entertainment channels, such as Food, Film Shows, Russian Extreme.
- A transponder with a frequency of 12111 transmits NTV, Channel One, Match!, TNT and others.
- Carrier frequency 12149 corresponds to a package of Chanson TV, Tonus, Nashe, Ryzhiy and other channels.
- Band 11881 transmits the channels Teleinstructor, Match! Fighter, Russian Night, TNT4.
- A transponder with a frequency of 12073 is responsible for Indian films, Planet channel, Match! Arena.
A total of 70 transponders are used on the Tricolor satellite . Their parameters must be specified correctly when setting up the receiver. For example, when searching for frequency 11728, the subscriber will receive very poor image quality and an incomplete list of channels, since the transponder operating in 2021 transmits in the 11727 band. The current list can be easily found on the Internet, including for the Eutelsat 36°E satellite.
Advice! The broadcast service provider may change the composition of the broadcasts, so it is recommended to follow the company’s messages on the official website in the “News” section.
If you don't do this and don't make the necessary changes to the channel list, problems will inevitably arise. For example, the composition of broadcasts for frequency 11747 does not match or some stop working.
Change antenna position
If everything is fine with the software, you should think about other sources of difficulties. And the first thing you need to think about is whether the only cause of the problem when scanning the frequency in Tricolor was the incorrect position of the antenna.
In such situations, it is enough to change the direction of rotation of the plate and then adjust the device yourself. The exact angle can be checked with the company's support operators or checked with neighbors who are also connected to satellite television.
But it should be remembered that sometimes even bad weather, which interferes with the reception of a signal from space, can be a source of trouble.
Contact support
What to do if all the operations performed did not allow you to achieve the desired result. You need to contact support, a specialist will tell you what to do next. To do this, just use one of the methods below:
- call 8 800 500-01-23 (free call);
- connect using Skype;
- state the problem;
- send a request from your personal account.
Most often, Tricolor TV specialists recommend solving the problem using a manual search. It is this that allows you to completely restore all channels.
How to fix crashes manually
Sometimes even a simple reset to the basic level helps to cope with difficulties. To use this approach, you need:
- turn on the TV and set-top box;
- open the menu in which basic settings are made;
- find an item that suggests returning to the factory or basic level;
- wait for the reboot and perform the initial setup of the equipment;
- start searching for channels and connecting television.
After completing the procedure, you can additionally turn off the equipment and wait for 10-15 minutes. Sometimes this is enough to solve all the difficulties that have arisen and restore the ability to watch television and favorite programs.
Resetting your satellite receiver
Quite often, updated firmware is released somewhat “raw”. They are tested, but not always fully and sufficiently to improve the quality of work. This may be a stumbling block causing unstable operation.
Another criterion may be to retain old configuration files that store records of non-existent or non-functioning transponders. You can completely clear the receiver's memory only by resetting its state to the factory state.
This is done very simply:
- open the main menu of the console;
- We find the item “Reset settings” (usually in the “About the receiver” section);
- enter the PIN code (default “0000”);
- we confirm our actions;
- we wait for zeroing and reboot the receiver;
- We re-tune and search for channels.
These are necessary actions performed as a priority. But they may not lead to the desired results. If after scanning the list of channels from your subscription remains incomplete, then proceed to the next step.
How to independently solve frequency scanning problems on Tricolor TV
The last option to deal with troubles is to independently adjust the frequencies. The required parameters can be clarified by contacting the contact center staff, who will definitely tell you what numbers to enter in the settings menu.
In general, to eliminate the problem that Tricolor has when scanning frequency 11747, you will need to select the manual search option and enter the parameters received from the operator in the appropriate fields. After this, you will have to switch to the “extras” section and skip the encrypted channels. The last step is to activate the search.
Manual setting of operating frequencies
In order for TV broadcasting to be of high quality, with a clear picture and sound, it is worth setting the operating frequencies of the receiver manually. Of course, automatic search is more convenient, but it cannot always provide the required level of image and sound. In addition, parameters set in automatic mode periodically disappear. And manual settings are saved in the device’s memory for a long time.
We recommend that you read the description of the Tricolor remote control buttons.
Read: what to do if Tricolor TV does not show.
Find out how much it costs to connect to the Unified package.
How to find out operating frequencies?
Before making manual settings, you should find out the broadcast frequencies. This can be done in the following ways:
- having studied the instructions supplied with the equipment;
- requesting operator or dealer technical support;
- by finding the corresponding frequency table on the Tricolor website.
Important! The operating frequency may vary depending on the region of residence of the subscriber. If you set the wrong values, the receiver will not work. Therefore, before making settings, you should make sure that the data is correct.
Procedure for entering settings
To manually set the broadcast frequency on the receiver, you must perform the operations described below:
- go to the console menu;
- go to the settings section;
- roll back to initial settings;
- after rebooting the receiver, indicate your region;
- set date and time values;
- select manual channel search mode;
- set the values of frequencies, flow rate and polarization in a new window, in accordance with the recommendations of the provider;
- go to the “Advanced” item;
- press the button to skip encoded channels;
- start search;
- save a list of found options.
When carrying out these manipulations, you should remember that for each region the Tricolor operator has several operating frequencies. Manual configuration will have to be done for each of them, otherwise some of the channels will remain inaccessible.
To configure each subsequent frequency option, you do not need to roll back the settings of the set-top box to the factory settings. We simply return to the desired menu item and enter another parameter in the manual settings. These operations should be performed until all the values recommended by the operator are entered into the device memory.
