Everything you need to know about Rostelecom DNS: a step-by-step guide for beginners

Online cinema Wink is a video service from the provider Rostelecom, which currently operates only in Russia. In its library, Wink contains more than 13,000 films, TV series and cartoons of Russian and foreign production, as well as 200 TV channels.

All content can be watched for free without advertising in high quality picture and sound. Viewing is available both online and offline, that is, the video can be downloaded to devices.

The service works on various devices: mobile phones, tablets, Smart TVs, laptops, computers, set-top boxes. You can connect up to five devices to one device.

The Wink video service was recently developed, so there are a number of problems with its operation. The most common situations are that the application does not work on TVs with Smart TV technology or requires you to enter your login and password again. The following describes ways to solve these errors.

Wink does not work on Samsung Smart TV

You have installed the Wink service on your Smart TV, registered, activated a promotional code, but the application does not work, does not launch, or a black screen appears. There are several ways to solve this problem.

1. Try rebooting your TV

Disconnect your device from the power supply and wait three minutes. Connect it to the network, open the Wink application. If the video service is working, the error has been resolved. If it still doesn't work, move on to the next method.

1. Reinstall Wink

First you need to find out the model of your device. All data is indicated on the factory label that manufacturers stick to the TV. Or in the TV memory in the “Support” - “Contact Samsung” tab of the main menu.

Reinstallation is usually required for smart TVs with Smart TV technology models J, K, M, N, Q, LS, released in 2015, 2016, 2021, 2021.

Go to the "APPS" tab. In the list that opens, click Wink. Select the “Tools” button, then “Reinstall”.

If the described steps are completed correctly, the service will be reinstalled. After the installation process is complete, open the application.

Installation time depends on Internet speed.

If reinstallation did not solve the problem and the service does not work, move on to the next method.

1. Block the IP address

Sometimes the Wink video service does not work because the IP is blocked by the ISP. To confirm this, you need, for example, to turn on Wi-Fi distribution on your phone and connect to it from the TV.

If the application starts working, the problem is related to the Internet provider. There are three ways to solve the problem: change DNS, reset Smart Hub, reset the TV.

What is DNS Rostelecom?

DNS is an abbreviation that in Russian sounds like “Domain Name System”. With this system, website addresses are associated with digital IP addresses. It is needed in order to organize the storage of information about all servers connected to the World Wide Web. It also makes it easier to find the desired site on the Internet.

The Internet is designed in such a way that any device registered on the network has its own IP address. This allows all devices to communicate with each other, sending and receiving requests to each other at specific addresses.

Every website has its own IP address. But people find it difficult to keep a lot of numbers in their heads. To facilitate this task, the DNS domain name system was developed. The servers of this system store bundles of domain names with their digital interpretation.

For example, for the site telecomdom.ru the address corresponds to 94.250.250.66. Another website is also stored on the same server, which will open if you enter these numbers into the address bar of your browser.

How to reset Smart Hub?

After completing all the steps, the TV returns to factory settings and deletes all application data. To reset Smart Hub, check whether your device is certified in Russia. This information is indicated on the manufacturer's label. If the device is not certified in the Russian Federation, then after resetting the Smart Hub, a blockage may occur.

If there is certification, then go to the “Settings” - “Support” section. Press the “Self-diagnosis” and “Reset Smart Hub” button. In the field that opens, enter your PIN code (0000 by default).

Then open the "APPS" tab. Accept all terms of use and log in to your Samsung account. Wink platform, install the Wink platform and check if it works.

How to use Wink on other smart consoles

In the case of smart set-top boxes from other manufacturers, to use the Wink functionality, you will need to install the “Wink” application (Android, iOS) on your set-top box. The latter can be freely downloaded from the popular digital stores Play Market and Ep Store.

Next you will need to do the following:

1. Launch the application;
2. Click on “Next”;

3. In the menu that opens, select the “My” tab;

4. Next, click on the “Login or Register” icon;

5. On the next window, enter your phone number, then click on “Next”;

   
   Enter your phone number to send an SMS message

6. An SMS message will be sent to the specified phone number. You will need to enter it in the appropriate field on the screen, and then click on the “Register” button below;

7. The registration procedure will be completed and you will be able to use the rich capabilities of the platform.

This will also be useful: how to use Wink on LG and Samsung Smart TVs.

Activation of the Rostelecom set-top box

To activate the service, the user must purchase equipment and pay a tariff. When you connect the TV set-top box for the first time, you must enter your username and password. The following connections occur automatically and you do not need to enter anything.

However, in the event of various failures, sudden power outages and other situations, Rostelecom may ask you to log in again.

There are several ways to solve the activation problem.

First, reboot your device. Unplug the device from the outlet, wait a few minutes and turn it on again.

Secondly, try logging in again.

If the settings are reset frequently, contact Rostelecom technical support to replace the hardware or update the software.

How to find out Rostelecom's preferred DNS servers

As noted, the Rostelecom server name is set automatically. Preferred addresses include the following:

1. Priority - 48.193.36.
2. Additional - 213.158.0.6, 212.48.193.36.

If you don’t touch anything, the Rostelecom DNS server settings are set without user participation.

If there is a problem, you can use other addresses (more on this below).

Where can I get my username and password?

The login and password are usually specified in the agreement between the client and the company. If there is no document, look at the device box.

If you don’t have any information on hand, call technical support. Explain the situation to the operator, provide the contract number, full name and passport details. Within 5-10 minutes the operator will provide you with the data.

If for any reason the technical support operator was unable to help you, contact the nearest Rostelecom office. A sales representative will help solve this problem.

Wink mobile app

The company has developed a program for phones that is distributed completely free of charge. The application's capabilities are identical to your personal account on the official website. Here you can watch TV series, interactive television channels or cartoons.

The product has undoubted advantages:

• Highest picture and sound quality;
• Viewing a detailed TV program;
• Controlling viewing using the “pause” and “rewind” buttons;
• Ability to watch movies on any mobile device;
• Easy registration and subsequent use.

What to do if Wink Rostelecom gives a server error “Enter activation number”?

The situation becomes more complicated if you have been using the services of this provider for a long time, enter the correct data, but the set-top box displays a server error “Enter Wink activation number.”

There may be several reasons for this problem. Firstly, the request is not processed correctly due to server failures. Secondly, unidentified equipment is trying to connect to the server. Thirdly, the set-top box does not see the entered data.

To solve this problem, unplug the router from the outlet, wait a few minutes, and turn it on. Wait for the router settings, turn on the TV set-top box. Enter the correct username and password in the appropriate fields.

If the error cannot be resolved, check the cable connection. Rostelecom equipment cables are connected to ports 3 and 4. If you find an error in the connection, correct it and reboot the set-top box.

The cause of this problem may also be incorrect router settings. See instructions and recommendations. Pay special attention to the port, login and password of the router, VCI and VPI data. Try deleting and re-entering the settings. If you do not have experience in settings, then contact a specialist.

If the described methods did not help you and the Wink video service still does not work, call technical support at 8-800-100-08-00. Describe the problem to the operator in detail.

If the operator was unable to help you, fill out a request and a higher-level specialist will call you back. You can also call a specialist to your home. This service is provided on a paid basis.

Alternative DNS for Rostelecom

In a situation where the user is not satisfied with the operation of the provider’s standard servers, he can turn to the help of third-party offers. You don't need to pay to use them. And as alternative solutions, it is recommended to use DNS servers from Yandex and Google.

Yandex offers the following addresses:

• 88.8.8.
• 77.88.8.1.

Google has the following data:

• 8.4.4.
• 8.8.8.8.

The differences in the operation of addresses are in the speed of operation, as well as in the list of blocked resources.

• For your information
• The vast majority of hidden domains are the same, since Roskomnadzor requirements must be met by all companies providing their own DNS servers in Russia.

In addition, you can insert addresses from other companies that are not related to Google or Yandex. The DNS Benchmark utility will help with this. It is a huge database of servers that can run on any computer.

Conclusion

So, the Wink video service is an interactive platform that allows you to connect various devices and watch several thousand films and TV series. By function, this is usually interactive digital TV, which provides access to television and various content.

Due to the fact that the service from Rostelecom is young and a bit crude, sometimes the application does not work for users. However, errors can be easily resolved. In case of unforeseen situations, the developers try to provide immediate assistance.

What is a wink TV set-top box?

TV set-top box wink Rostelecom is an interactive television. It is available on different devices that work using a single account. This platform allows you to watch any TV show, movie or video anywhere in the city. TV works not only within the premises, but also outside it, where there is access to the Internet.

Main characteristics of the equipment:

• operates from several pal/ntsc systems;
• the image is transmitted in 3D, 4K, HD quality;
• The operating system is based on Android;
• has several outputs: HDMI, tulips, mini-jack, USB 2.0;
• works from the network, thanks to the adapter.

Subscribers often ask how much wink costs. The service has 13 subscription types, 3 of which are basic, and the rest are additional. Each subscriber can choose a tariff plan that suits them, taking into account their preferences and financial capabilities.

Possibilities

The Rostelecom iptv TV set-top box allows you to use more than two hundred TV channels. In addition, with its help, subscribers can legally watch TV series and films. The TV wink service includes a service for rewinding and pausing videos. Pause and the “parental control” function are also features of the set-top box. “Multiscreen” facilitates watching Rostelecom television on 5 devices at the same time.

Wink's additional features include a gamepad.

The receiver supports games with high quality graphics, as well as game consoles on a computer and smart TV. By installing the Wink console, the subscriber does not need to buy a special computer with a keyboard, since the TV offers hundreds of modern games on the TV screen.

Advantages of the wink set-top box from Rostelecom

The main advantages of Wink consoles from Rostelecom are the following:

• compactness;
• the ability to be used for games and watching television;
• availability of maximum graphic settings;
• ability to support a large number of popular controllers and keyboards;
• presence of a virtual gamepad in the application.

How to connect and configure a source set-top box for a video signal

The type of connection of the set-top box depends on the technical equipment of the TV.
It is better to communicate with the router using an ethernet cable or the Wi-Fi menu. The subscriber should make sure that the receiver and TV have access to the Internet. The next step is to turn on the equipment. A/V is selected using the remote control. The presence of a splash screen and the loading process on the screen will indicate that wink is connected correctly. Next, the user should strictly follow the instructions given by the monitor. When the installation is complete, Wink TV will show the main menu of the service.

How to set up the remote control

This is a prerequisite, then the remote control will be able to control both the set-top box and the TV.

We need to find the desired setting encoding by manufacturer number. We do the following:

1. Press and hold Ok and Left on the remote control for 3 seconds. The TV Power button will blink green 2 times.
2. Press and hold one of the number buttons for more than 3 seconds. The remote control will be in reprogramming mode. The TV Power button should flash green again.
3. After the remote control enters programming mode, release the TV Power button.
4. When the TV turns off, release the TV Power button and click OK. The button will flash green 3 times. To control the TV, the last code page whose signal turned off the TV will be saved. The volume control buttons will control it, the remote control will exit the programming mode.
5. Pressing BACK will exit the programming mode but will not save the changes made. The TV Power button will blink green once.
6. If you do not press any buttons for half a minute, TV Power will blink green one long time. The remote control will exit programming mode and will not save the changes made.
7. If the list of manufacturer codes has come to an end and the number button is held for more than 3 seconds, the TV Power button will blink green one long time. The remote control will exit programming mode and will not save the settings.
8. Manufacturer buttons:

• 1-Grundig
• 2-JVC
• 3-LG
• 4-Panasonic
• 5-Phillips
• 6-Samsung
• 7-Sharp
• 8-Sony
• 9-Thompson
• 0-Toshiba.

Subscription and price

The functionality allows a person to choose the subscription he is interested in. The Wink service provides a wide selection of subscriptions that will help a person choose what he needs.

Let's look at subscriptions in more detail.

Available tariff options:

In addition to these tariffs, Wink allows you to separately subscribe to many thematic channels. Let's look at them in more detail:

There are also special rates with collections of films and TV series from Wink:

Developmental tariffs are also available:

How to replace an address

Anyone can change DNS settings if they have access to a computer that uses the services of the RTK provider to access the Internet. The IP address, subnet mask and default gateway of Rostelecom are changed manually. The operation is performed as follows:

1. Open the control panel.
2. Go to the “Network Control Center” section.
3. Click on the “Properties” tab.
4. Select IPv4 options.
5. Enter the addresses of interest.
6. Save settings.

After executing the algorithm, you need to check the functionality of the Internet, namely, open a website. If the page opened quickly, you can continue to use the established DNS addresses.

• Attention
• If you encounter problems during the process, it is recommended to return to the default settings or insert other settings.

Setting up IP DNS

This type of settings is made in the same way as those specified in the previous paragraph. That is, through the control panel, the user opens the “Network and Sharing Center” and then selects the connection properties. DNS addresses, IP addresses, gateway and subnet mask are entered in the corresponding menu.

The algorithm is performed in the same way on operating systems of different generations, be it Windows XP, 7 or 10 of the latest generation. When a person has entered all the parameters, it is necessary to confirm saving the settings by clicking on the “OK” button.

• For your information
• If the changes do not take effect, it is recommended to restart your computer.

Which DNS addresses should Rostelecom users register?

As already mentioned, Internet users from Rostelecom are assigned DNS addresses automatically, and they don’t have to think too much about their settings. As for alternative addresses, primary attention should be paid to the search engines Google and Yandex. It is clear that without DNS, working on the network will be impossible, and if automatic installation of server parameters does not increase Internet speed, manual configuration of the DNS server network is required. The question remains of how to safely change the address, because there are plenty of scammers on the Internet hunting for information that is on users’ personal computers.

Reasons for the error

All problems that may arise when using a DNS server can be divided into two categories:

• On the server side;
• On the client side.

As you might guess, in the first option the failure occurred in the DNS server itself. In this case, the user cannot do anything other than start using a different DNS server. In the second option, the problem is stored on the user’s computer, router or other device. In both situations, there is no connection between the device and the server, which makes it impossible to use the Internet.

The problem may occur regardless of the type of connection: cable or wireless. The “DNS server is not responding” error itself may appear when running the standard Windows diagnostic tool. If this happens, it is recommended to proceed with the resolution methods described below.