How to Find Out Who Maintains the Antenna in a House at an Address in Moscow

Television still plays an important role in the lives of millions of our compatriots. And although the majority of people have long been using the services of cable companies, Internet providers and satellite transmitters that provide television receivers with a digital signal, there are still many who watch TV through a shared antenna. At the same time, the answer to the question of where to call if the public antenna does not work becomes less and less obvious every year.

Unified City Antenna Service

The EGAS antenna service will promptly send an antenna technician to your home to repair, connect or configure any television systems.
A qualified antenna technician travels to service all areas of Moscow and the surrounding Moscow region. The scope of EGAS activities is to provide the population with high-quality television in a variety of formats. Our team is professionals with appropriate education and extensive experience who will not only competently and quickly perform any range of work in the field of telecommunications, but will also provide broad advice on any issues that interest you in the field of installation and repair of television equipment.

Does this antenna accept digital TV?

if it is UHF or all-wave, then it can receive digital TV without any problems.
if it is an old meter (MV), then when you try to configure the TV to receive “digital” it will only show the inscription: “No signal”. In this case, you need to contact the service company and ask for clarification.

Who is responsible for the shared roof antenna?

In any case, this applies to the management of the management company or HOA and all questions should be addressed there first. And then decide after the fact: if you are lucky and the antenna is suitable, you can connect. If there is no antenna or it only works in the MV range, you can agitate your neighbors and all together demand its installation (according to clause 4.6 of SP 54.13330.2016 “Residential multi-apartment buildings”, a television antenna must be provided in all residential buildings, so to speak, in the “basic configuration"). Well, or don’t butt heads and chip in with the whole house for installation and floor-to-floor wiring - depending on the number of floors and the number of apartments on the floor, you will need to prepare from 100 to 1000 rubles. This is the cost of 1-3 months of cable TV. But the output is 20-30 digital channels and in the future no subscription fees.

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+7 for Moscow;
for the Moscow region there is a number – , where after listening to the autoinformer you need to press button 6 on the smartphone keyboard;
for St. Petersburg (+7;
Leningrad region - (+7. For each region there is a separate helpline number. You can find out the phone number for your region on the official website of RTRS - https://spb.rtrs.ru/ckp_adress/. At the top, set the desired city by selecting from the list. The digital television hotline in Russia operates 24 hours a day, seven days a week, with the only exceptions being information on areas where any owner of the presented TV can receive support and repairs at home.

Also, to clarify information regarding coverage area, connection and other issues on analogue television, you can call the Russian number -. Technical support specialists will provide detailed advice on a question or problem of interest, or redirect your call to another department, where they will definitely help you.

Alternative ways to get help

If you have any questions related to broadcasts of TV channels, or you plan to connect terrestrial television, then you should contact technical support using a single toll-free number - 8-800-220-2002, which is valid throughout Russia in 2021.

As an option, throw the cable either through a window (a hole is drilled next to the window and the cable goes out along the street (to the roof), or somehow (on the snot) throw the cable through the apartment into the entrance (where the junction box is installed), and during the next repair, close the cable into the baseboards (if you don’t already have them made of plastic).

How to find out who is servicing the antenna in a house at the address

Firstly, a private company will thoroughly repair the antenna with maximum efficiency - within 24 hours from the moment the application is received.
Secondly, you don’t need to ruin your nerves and spend a long time trying to persuade utility workers to do their job.
Thirdly, a private master gives a guarantee for the work performed.

Inspecting the collective antenna for faults will allow you to detect a defect, analyze the situation and make an effective decision regarding repairs. TV-COMFORT will allow you to enjoy watching your favorite channels.

Help and Information Center

After dialing the number of the unified contact center of MGTS, the auto-informer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. Having selected the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

AUTO INFORMER PJSC MGTS:

6. Southern Administrative District - Southern

(Biryulyovo Eastern, Biryulyovo Western, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo Northern, Orekhovo-Borisovo Southern, Tsaritsyno, Chertanovo Northern, Chertanovo Central, Chertanovo Southern).

There is no physical difference between digital and analog television, the only difference is in the principle of encoding the information transmitted over the channel. Consequently, if previously it was possible to catch transmissions in the UHF range, digital television will work in the same way through a collective antenna.

Who maintains the collective television antenna

Using a collective antenna is not always free. Many cities continue to charge a monthly fee for it, albeit a small one. The size of this fee varies markedly depending on who maintains the collective television antenna.

Typically, the cost of using a collective antenna is included in the general rent bill, where this service forms a tariff along with cleaning of staircases, maintenance of intra-house networks, etc. If the organization servicing the television antenna provides this service directly to residents, bypassing the manager for the antenna comes a separate receipt.

How to contact dispatch service

You can find out the address and telephone number of the management organization of your building on the Moscow House website. In the search bar, select the “Learn about home” tab and enter the address. General information about the house will appear in the window that opens. Click on the name of the management organization and scroll down to the “Control Room Operations” section.

According to the Decree of the Government of the Russian Federation dated 05/06/2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, the air temperature in residential premises should be no lower than +18°C, in corner rooms - no lower than +20° WITH. The permissible temperature decrease at night (from 00:00 to 05:00 hours) is no more than 3°C. The hot water temperature must be no lower than 60°C and no higher than 75°C.

To refuse, write a statement to the person who maintains the collective television antenna at the address of your residence - the management organization, HOA, etc. It’s better to start with a phone call in order to find out in advance what documents to come with to formalize the refusal. In general, the procedure is as follows:

Using the service in question is not free. The amount of payment depends on the region and on the service company. This factor also depends on the number of main TV channels. For example, in Moscow and St. Petersburg there are several dozen of them, in the regions of Siberia there are about 5-10. That is, the amount of the fee differs several times. The average cost per month is approximately 150 rubles.

How to refuse an antenna in a Moscow apartment in 2021

Quite a high cost of the service - from 200 rubles;
a subscription fee is required to be paid monthly, regardless of whether you used the service or not;
limited set of TV channels - no more than 50;
quality that does not meet modern needs (mainly analogue broadcasting is provided).

go to the nearest office with your passport;
fill out an application indicating your data, address and reason for refusing the service;
pay off the debt, if any;
the shutdown will happen soon.

Analogue television in Moscow - how to find out who the provider is

I mean, this is normal digital broadcasting, what kind of TV do you have? supports dvb-t2 digit encoding? if not, then you need to buy a decoder (costs 1-2k) and receive these channels through it. In Russia, digital TV has been on for a long time.

I work exactly in this area. This is how our house is connected to our network, payment for TV comes in the receipt. We rebroadcast the digital channel to analogue from the upstream provider. If a subscriber wants to connect additional channels, he calls us, we forward the request to the higher-level provider. They install the digital equipment and connect it. Most likely, the company that provides you with channels takes the channel from a higher-level provider, and it is paid for. You can find out which company services your home in the HOA or management company) Also, if the TV supports the DVB-C standard, then you can watch digital using this cable, provided that the company provides it. Let's say we have declared 60 analog and 70 digital.

How to connect digital TV from a common antenna in Moscow

If you have analogue television (there is an “A” next to the central channel logos), find out whether your TV supports the DVB-T2 standard. Digital TVs released after 2021 mostly have a corresponding decoder; those released earlier may not support this format (this is especially true for older analog TVs).

Step 1: Turn off the TV's power.
Step 2: Connect the antenna cable to the antenna input of your digital TV.
Step 3: Connect the power and turn on the TV.
Step 4. Go to the appropriate section of the TV settings menu and activate the digital tuner.
Step 5. Automatically search for programs using the instruction manual. You can perform a manual channel search. In this case, you must enter the channel number or frequency.

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Maintenance of a common house (collective) antenna

While people are switching to satellite TV in droves, old TV antennas can still be seen on the roofs of many houses. Such collective options have been practiced for several decades. You can only receive a good signal if your home antenna is properly maintained.

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If you use a public antenna, you will have to hire specialists to service it. There are two options. The first is that the device is taken on the balance of the management organization, the second is that the necessary work is performed by TV-COMFORT. Carrying out diagnostics of a city antenna using our specialists means:

Where to call if the TV antenna does not work

Fans of clear data and cold numbers will find the exact dimensions of the device useful. It reaches 11.8 cm in length, while the width of the base (the thickest part) is only 1.4 cm. The dimensions are extremely small, considering how much space other modern antennas take up. Reviews about where to call if the TV antenna does not work

I bought it for my dacha for an old TV, I was afraid it wouldn’t fit. But everything is connected, the signal is received, even the quality is good. Well worth the money. I bought it for my parents at the dacha; their old antenna was broken. I saw bad reviews, but everything works as it should for me. It meets all the characteristics, no complaints, it was not in vain.

How to turn off the antenna in an apartment through Gosuslugi

Since collective television antennas are part of an apartment building, they are essentially common property and their maintenance is usually carried out by management companies or HOAs. But usually the provider is Rostelecom, with which an agreement has been signed for the provision of the service. If the equipment stops functioning, then this company must restore its functionality. Before filing a refusal, it is necessary to clarify which organization maintains the public antenna.

A common house antenna is a complex complex designed to receive a television signal. The system includes many elements: the TV antenna itself, cables, special amplification devices and a home distribution network. But today the design has been significantly simplified, and the number of channels has been increased.

The TV antenna in the apartment does not work, where to call Moscow

there is no picture on TV when there is a problem with the equipment itself;
if there is an inscription on the screen that there is no signal, this may mean that preventative work may be underway at the broadcast tower;
In addition to all of the above, today the operation of TV can also be affected by external changes - weather conditions: wind, snow, rain.

If the cable is intact and undamaged, the cause of the breakdown lies in planned work or some kind of accident. In any case, you should call the antenna service provider in your home. If you don’t know which organization services your home, look at the receipt - its details should be indicated there. If your home is served by a provider that provides both television and Internet services, you may need to contact them.

Very rarely, a receipt for maintenance and provision of services via a collective antenna comes as a separate receipt. Residents of our region contact us by phone and e-mail with a variety of questions on the subject of television and radio broadcasting, and not just broadcasting. Of course, we try, to the best of our ability and capabilities, to answer all, and sometimes quite difficult, questions from our television viewers and radio listeners. All applications are accepted by telephone and processed directly by the master, which greatly simplifies the communication process and understands the difference between the scheme when the administrator

If public utility workers refuse to use the TV antenna, then saving drowning people becomes the work of the drowning people themselves. In a situation where the collective antenna does not work, where it is not clear where to call, but something still needs to be done, you have to turn to private companies for help. For example, the Moscow company, among other things, provides repair and maintenance services for public antennas.

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We have already told you more than once how to make a narrowband antenna that is tuned to the channel frequency. In this case, it is also possible to achieve excellent results in simple ways. Eventually, hobbyists are even constructing quarter-wave vibrators for digital receivers. It's just a short piece of wire with a quarter wavelength of shield stripped off at one end. For the first multiplex in Moscow, this is 13.5 cm. A connector is soldered to the other end, which is inserted into the receiver. The quarter-wave vibrator is located horizontally. If necessary, it can be bent at the base for convenient placement. Even such a simple and uncoordinated design produces results in television reception.

So, if you are among those who pay monthly for the maintenance of a collective antenna, then if it breaks down, you should call your management organization. The repair request will be accepted either by the organization itself, or they will tell you the telephone number of the utility service (if one exists) that specializes in this equipment. But not everyone is so lucky. More often than not, there is no care for collective antennas, and no one raises money for their maintenance. The fact that there is no regular collection seems to be an advantage, but only until, instead of a news release or TV series, you see thick “snow” on your TV. And then you will have to greatly regret that the antennas in the city are not centrally maintained.

Which company services my television at my house address in Moscow?

2. Confidential information 2.1. For the purposes of this Agreement, Confidential Information is any information or material purposefully or accidentally obtained by the Receiving Party from the Disclosing Party in written or electronic form during the use of the Service. 2.2. Confidential Information includes, among other things: any technical information, including all products released and not released by the Parties (source code, design documentation, technical requirements, goals, technical solutions, algorithms, interfaces, etc.); any information about marketing and promotion of products, about the policies of the Parties in the market, about the plans of the Parties; information about the Parties (turnover, sales volumes, warehouse status, concluded and unconcluded contracts, clients of the Parties, etc.

In such a case, you should use the Internet section for legal entities. Fill out an online application, and in the shortest possible time you will receive advantageous offers from leading Moscow providers. We constantly monitor promotions and special offers coming from Moscow providers.

How to Find Out Who Maintains the Antenna in a House at an Address in Moscow

Maintenance of the public access antenna is carried out either by the management company to which your house is assigned, or by the chairman of the house council. If something happens to the collective antenna (does not work), then for repairs or maintenance you should contact the above structures. You need to write a statement to the management company with the essence of the problem, but the chairman can be notified orally.

That is, if you are satisfied with these twenty channels, then you can do without a collective antenna. To do this, you just need to buy a UHF antenna once and configure the subscriber equipment. Prices for UHF antennas vary, and start from 300 rubles. Moreover, this same UHF antenna can be made with your own hands.

Digital television does not work: reasons, what to do and where to go

Incorrect installation of the receiver card - if there are children in your family, no one can guarantee that while you were away in the kitchen, your “flowers of life” did not take the card into their hands in order to use it as a new toy.
Antenna problems - If there has been a recent thunderstorm or strong wind, it is possible that the antenna has moved or - worse - been damaged.
The wires are disconnected - check that all the wires are in their sockets, you may well have touched the wires and one of them has become disconnected.
Receiver malfunctions - see if the light on your receiver is on, if not, then most likely the problem is in a faulty receiver.
Channels are lost - try setting up the channels again, sometimes they get lost for inexplicable reasons.
Paid channel - You may have entered a channel that requires additional payment to view. In this case, as a rule, you will see a black screen and a message like “Coded channel.” To fix the problem, simply switch to one of the channels provided by your subscription card.

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Collective antenna Rostelecom

laying the cable from the subscriber device to the tap using the open method (1200 RUR);
closed cable laying (RUB 5,500);
connection of several additional devices (1600 RUR);
installation of an apartment amplifier (RUB 6,600);
manual device setup (900 RUR);
Carrying out diagnostics and repairs of the line and installed equipment (RUB 1,600);
setting up online (1000 RUR).

Community antenna – allows you to access TV channels for watching TV. The Rostelecom home antenna has become an unnecessary service for many users. In this case, you should contact the company's customer support service and leave a request to disable it. This approach allows you not to overpay for a service that is not used.

How to Find Out Who Maintains the Antenna in a House at an Address in Moscow

Clause 2 of Rules No. 491 provides a non-exhaustive list of the common property of an apartment building, which, among other things, indicates mechanical, electrical, sanitary and other equipment located in an apartment building outside or inside the premises and serving more than one residential and (or) non-residential premises (apartments) (subparagraph “e” of paragraph 2 of Rules No. 491). From the content of this norm it follows that equipment located in an apartment building can be classified as common property only if it serves more than one residential or non-residential premises.

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Plaintiff Bondareva E.S. at the hearing of the court of first instance, the claims, according to the circumstances set out in the statement of claim, supported, insisted on their satisfaction, explained that the Management company did not provide any documents confirming that they were legally charged for the “antenna” and “locking device ", agreements with organizations that service these devices are not presented. No meetings were held. If the antenna and the locking device are common property, then all questions are removed. If the Management Company does not have a license to maintain the antenna, it cannot do this; only the operator can do this. The defendant is obliged to exclude from the EPD the payment for the antenna and the locking device, as well as to remove these columns from the EPD, she asked that the demands be satisfied.

How to Find Out Who Maintains the Antenna in a House at an Address in Moscow

If we talk about the advantages of receiving television via a collective antenna, we can note the affordable cost of such broadcast packages of TV channels, the availability of this technology, as well as the absence of the need to purchase any decoders and other equipment to watch TV channels on the TV screen.

The collective antenna is an invariable attribute of every apartment building. It is this device that allows you to receive a television signal and subsequently transmit it to end consumers, that is, residents of an apartment building. Today, the cost of receiving television using a collective antenna is at an affordable level and does not exceed 100 rubles, depending on the region.

Where to go in Moscow about an antenna

Perhaps the automatic requests do not belong to you, but to another user accessing the network from the same IP address as you. You need to enter the characters into the form once, after which we will remember you and be able to distinguish you from other users exiting from this IP. In this case, the page with the captcha will not bother you for quite a long time.

If automatic requests actually come from your computer, and you know about it (for example, your line of work requires you to send similar requests to Yandex), we recommend using the Yandex.XML service, specially developed for these purposes.

The procedure for officially disconnecting the antenna in the apartment

It is not recommended to completely remove the cable and hide it deep into the wall during repairs. Because later you may need it, but it will be very difficult to get it. It's best to hide it neatly but make it easy to access.

This procedure is done absolutely free. Therefore, any demands for payment of money to disconnect the antenna are illegal. You can connect it in a similar way in the future. To do this, you just need to write a statement about your desire to join the collective antenna.

How antennas were stolen from Muscovites' homes

According to the current Housing Code of the Russian Federation (since 2006), reducing the size of common property in an apartment building is possible only with the consent of all owners of premises in this building through its reconstruction , this is stated in Art. 36 clause 3. Housing complex of the Russian Federation. Since 1995, the Civil Code of the Russian Federation has been in force, which also states that the ownership, disposal, and use of private apartment buildings (common property of an apartment building) are carried out by agreement of all owners (Articles 246, 247 of the Civil Code in conjunction with Article 290 of the Civil Code). Based on this, DEZ Perovo was obliged to coordinate with the owners the issues of dismantling or destroying the property of the owners, which he did not do, and this caused material damage to the owners. The destruction or reduction of the size of the common property of the owners in the form of a common antenna of the house required the consent of all owners of the house, which was not received by either OJSC Mostelecom or DEZ Perovo during the dismantling and destruction of the common antenna of the house.

Rejoiced, he opened the shield and began to look for where our antenna cable runs in the shield and where the floor dividers for our common antenna are located. Having found nothing, I filed a statement with the Management Organization, asking for clarification of the situation, to which I received a shocking answer:

How to find a housing and communal services management company at your residential address

As part of such events, residents express initiatives to carry out certain work related to improving the housing stock and general living conditions. And management companies, in turn, provide information from meters on general household expenses. Often, residents are not aware of exactly how the management of a residential building is organized. After all, the maintenance of residential complexes is carried out in different ways, and the approval of the form of management occurs within the framework of a general meeting of owners.

The management organization maintains the house in accordance with a pre-concluded agreement. Its validity period is 1-3 years. If at the end of this period the contract is not terminated, it is automatically extended for the period that was previously prescribed.

Antenna service

We have extensive experience in servicing satellite and terrestrial (digital) antennas. We repair, replace, install and dismantle equipment located in an apartment or private house. Employees of the Moscow City Antenna Service have permission to work at height, so you can safely contact us if you need to carry out antenna work on equipment located on the roof or wall of a multi-story building.

If there is no TV signal throughout the entire house connected to a collective antenna, the television provider will troubleshoot the problem. If there is no TV signal in only one apartment, we are ready to offer our services. Experienced antenna technicians will arrive at the designated address at any time convenient for the client, ring the cable running from the low-current panel to the apartment, and check the serviceability of the splitter, antenna sockets and plug connections. City antenna service technicians will skillfully repair or replace faulty equipment and ensure its reliable operation.

Where to call if the TV doesn't work

Coupons expire 90 days after issue. Check your owner's manual to make sure your set has a digital tuner. In some cases, local channels are available, sometimes at an additional cost, and in some cases additional equipment is required. In other cases, local channels are not available through your satellite provider. You should consult your satellite company or owner's manual to determine how the antenna interacts with the satellite equipment.

Attic Antenna The next best option is to install a full size antenna in the attic. This approach has many limitations. Physical space cannot provide optimal orientation. Structural elements of the home can block and reflect the signal. Attic antennas may not provide enough height to receive a clear signal. If you are installing the antenna in the attic, find the antenna in a location where all elements can be fully extended. If you have enough space, experiment with different locations in the attic.

26 Jul 2021 jurist7sib 142

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